orangejon

Q: El Capitan shutting off USB power on MacBook Pro?

Since upgrading my Early 2015 13" Retina MacBook Pro to El Capitan from Yosemite, I have noticed that it shuts off power to the USB ports when it's asleep. I know for 100% certain it didn't use to do this, as I travel constantly for work and use my MBP as a convenient charging hub in hotels. Plug everything in, go to sleep, wake up and everything is ready for the day's meetings/flights.

 

Since updating on Wednesday, this isn't happening. I'll plug all my devices in and they will get a little top-up, but in the morning the MBP is fully charged and my Watch/iPhone/iPad/whatever are run completely down instead of fully charged.

 

I have already done an SMC reset. Anyone else seeing this or have any suggestions?

MacBook Pro with Retina display, OS X El Capitan (10.11)

Posted on Oct 2, 2015 11:46 PM

Close

Q: El Capitan shutting off USB power on MacBook Pro?

  • All replies
  • Helpful answers

first Previous Page 3 of 4 last Next
  • by lucasprates,

    lucasprates lucasprates Oct 30, 2015 11:39 PM in response to roadrunner2
    Level 1 (0 points)
    Oct 30, 2015 11:39 PM in response to roadrunner2

    Max OS X 10.11.1 did NOT resolve 100% for me. Better but far from even 50% improvement on WHAT IT USED TO BE.

    iPhone charges OK and overnight with lit close, but slow, terribly slow... iPad does not charge and shows bizarre behavior while plugged in after a while.

    Some times my trackpad and keyboard stops for a while and return back. Extremely annoying, and some web plugins that needs to use the USB port (like Sony's PlayMemoriesApp webapp) are not working for me like it used to be neither on Safari nor Firefox.

    What a joke. What a sad joke.

  • by orangejon,

    orangejon orangejon Oct 31, 2015 11:24 AM in response to lucasprates
    Level 1 (0 points)
    Oct 31, 2015 11:24 AM in response to lucasprates

    Agreed - it seems like the ports stay on now, but are not providing the extra current to Apple devices that we are used to. I had my iPad plugged in for hours acting as a second screen via Duet and when I wrapped up for the day, I realized it had only charged about 30%. This is just unacceptable - the USB subsystem in El Capitan is still broken. Come on, Apple!

  • by Bukaj_Rusom,

    Bukaj_Rusom Bukaj_Rusom Nov 1, 2015 1:46 PM in response to orangejon
    Level 1 (0 points)
    Nov 1, 2015 1:46 PM in response to orangejon

    I'm having the same issue with my Mac Pro 2013 with my USB 3.0 hard drives not showing up on my desktop unless they are plugged into a powered hub.

  • by orangejon,

    orangejon orangejon Nov 4, 2015 11:18 AM in response to Bukaj_Rusom
    Level 1 (0 points)
    Nov 4, 2015 11:18 AM in response to Bukaj_Rusom

    Yeah, the update has definitely not addressed the issue. Apple devices are still only receiving 500mA of charging current rather than adhering to the guidelines laid out at Apple Computers and Displays: Powering peripherals through USB - Apple Support - this means that the devices barely receive enough power to stay at the same level of charge; they certainly don't get enough current to add to the charge.

  • by orangejon,

    orangejon orangejon Nov 5, 2015 12:18 PM in response to orangejon
    Level 1 (0 points)
    Nov 5, 2015 12:18 PM in response to orangejon

    Also, the behavior seems to be inconsistent - on my Late 2013 15" Retina MacBook Pro I am seeing the extra current provided to my devices as it should be. My iPhone receives 2.1A total sleep current rather than the 500mA that my 13" Pro is currently providing. Both are on El Capitan.

  • by Anthony Helm,

    Anthony Helm Anthony Helm Nov 13, 2015 11:49 AM in response to orangejon
    Level 1 (5 points)
    Nov 13, 2015 11:49 AM in response to orangejon

    Same here, very inconsistent behavior. Until I found this thread, I was convinced it was a hardware issue, and even had the motherboard replaced. For me the issues are extremely bizarre, but it all makes sense in the context of the OS (over)controlling power to the USB ports. I have a MBP Retina, 13-inch, Late 2013 model, running 10.11.1. The problem initially manifested as drives seeming to spontaneously disconnect. Then, things got worse when I could no longer connect my iPad (it would cycle through mounting and not mounting). This was all on the right side USB (near the HDMI jack). After getting my machine back today (with a new motherboard), the problem persisted so I began more methodical testing with two USB 3.0 drives, an iPad mini 2, and a powered hub. EVERYTHING works fine on an older MacBook Pro running El Capitan--it all mounts and all is welll, albeit at USB 2.0 speeds. On my 2013 model, though, one USB drive simply will not mount--using different cables, different USB ports, using the powered USB 3.0 hub--nothing. One USB drive is fine on the hub, fine on the left USB port, but mixed responses on the right USB port, especially after sleeping. The iPad cycles through mounting and dismounting when plugged directly into the right USB port, but mounts fine on the left USB port, so long as there is no prolonged (>5 min) sleep period. It also mounts fine via the powered hub. So, I guess I'm pretty convinced that Apple is trying to eek out longer battery life (or energy consumption) benchmarks at the expense of adequately supply power to peripheral ports, or at least to the USB ports. Very frustrating!

  • by orangejon,

    orangejon orangejon Nov 15, 2015 11:17 PM in response to Anthony Helm
    Level 1 (0 points)
    Nov 15, 2015 11:17 PM in response to Anthony Helm

    I've had the same behavior, with my iPad rapid cycling between connected/disconnected and charging/not charging. Rebooting the laptop clears it up for a while, but it comes back eventually. It's not the iPad itself or the cable...

     

    Annoying. Whatever happened to "it just works" ?

  • by a8k,

    a8k a8k Nov 30, 2015 10:05 AM in response to orangejon
    Level 1 (0 points)
    Nov 30, 2015 10:05 AM in response to orangejon

    I'm seeing consistent issues with El Cap on my MBP 2013, too... even now, just about in December.

     

    When it goes to sleep, my usb keyboard will not wake it.  I have to open the laptop and close it again, and then usb starts responding any my monitors will turn on again. 

     

    Also, It's been consistently failing to restart the SD card controller after sleep.  It doesn't even show up as a device in the system after sleep some times.  Putting it back to sleep and waking some times will recover it.  Kext load/unload of the sd card module doesn't work when this is happening.

  • by netvoiceow,

    netvoiceow netvoiceow Dec 1, 2015 12:25 PM in response to orangejon
    Level 1 (0 points)
    Dec 1, 2015 12:25 PM in response to orangejon

    This fix worked for me:

     

    Here are the instructions on resolving your issue with the iPhone not charging when closing the lid of your Macbook.

     

    1. Go to System Preferences/Energy Saver

    2. uncheck Put hard disks to sleep when possible on both the Battery and Power Adapter tabs

    3. Shut down computer

    4. Restart.

    ***Optional.***You can reset the SMC (System management controller) if these steps do not resolve it via article HT201295. (Just search that number in google search. )


  • by orangejon,

    orangejon orangejon Dec 1, 2015 12:28 PM in response to netvoiceow
    Level 1 (0 points)
    Dec 1, 2015 12:28 PM in response to netvoiceow

    That isn't actually a fix - it's a band-aid, and a poor one at that. Sure, you can keep the power to your ports turned on if you never let the system go to sleep. That's a no-brainer.

     

    But, it doesn't address the lack of "extra current" to Apple devices which causes them to charge at a snail's pace, or the repeated loss of connectivity to the device (rapid-cycle charge/no charge), etc.

  • by ScubaPaws,

    ScubaPaws ScubaPaws Dec 28, 2015 7:31 AM in response to orangejon
    Level 1 (0 points)
    Dec 28, 2015 7:31 AM in response to orangejon

    I have the same problem as everyone else - power to the USB ports on my MacBook Pro is cut in half, so any of the external USB drives that are not SSD do not work.  They do not even mount and are not visible in the Disk Utility.  If I give them external power, I can get to them, but moving data (for example backup using Time Machine) is incredibly slow.  I waited until Dec 17th to upgrade to El Capitan, and I regret it!  We need a fix, quickly !!

  • by DavidAbramson,

    DavidAbramson DavidAbramson Jan 5, 2016 3:37 PM in response to orangejon
    Level 1 (0 points)
    Jan 5, 2016 3:37 PM in response to orangejon

    Having the same problem, and I have only just installed 10.11.2 on my MacBook Air. Definitely seeing reduced current, and at least one port shuts down still. Can Apple please respond to this thread with some information? This is ridiculous.

  • by ScubaPaws,

    ScubaPaws ScubaPaws Jan 6, 2016 3:46 AM in response to DavidAbramson
    Level 1 (0 points)
    Jan 6, 2016 3:46 AM in response to DavidAbramson

    It is DEFINATELY underpowered USB ports!  If I plug my external drives into power and then into the port, they at least work, albeit a LOT SLOWER than before I "upgraded" to El Capital.  Big mistake upgrading and nearly impossible to downgrade at this point.  APPLE PLEASE FIX THIS !!

  • by kilograham,

    kilograham kilograham Jan 11, 2016 7:44 AM in response to orangejon
    Level 1 (4 points)
    iWork
    Jan 11, 2016 7:44 AM in response to orangejon

    Same problem and I'm annoyed with Apple Support, who basically told me "Sorry, there is nothing I can do."

     

    If shutting off USB power when sleeping is to save power, I can possibly see that argument, but shutting power off to USB when the Power Adapter is plugged in little sense to me.  In effect, this USB power issue prevents me from using my Macbook Pro as a desktop replacement.

     

    Just adding my voice to the choir to see this thread grow and grow.  I see three problems

    1.  Possible corruption of data with repeated disconnects (AppleCare suggested that that I disconnected the drive every night)

    2.  Preventing computer from sleeping will likely reduce the longevity of Macbook and external drives. (Not a long-term solution)

    3.  "Wake for network access" doesn't seem to work with USB to ethernet dongle with USB ports that have no power

     

    One question:  AppleCare said I can't go to previous OS since my Macbook Pro shipped with El Cap.  Is this right?

  • by kilograham,

    kilograham kilograham Jan 22, 2016 8:32 AM in response to kilograham
    Level 1 (4 points)
    iWork
    Jan 22, 2016 8:32 AM in response to kilograham

    Does anyone have the same experience with Thunderbolt ports doing the same thing? While an imperfect (and costly) solution, I could switch to Thunderbolt hub if it worked.

first Previous Page 3 of 4 last Next