HT205360: About the OS X El Capitan v10.11.1 Update
Learn about About the OS X El Capitan v10.11.1 Update
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All replies
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Helpful answers
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Oct 31, 2015 12:41 AM in response to vladomacmacby dominic23,Reset PRAM. http://support.apple.com/kb/PH18761
Reset SMC.
Choose the method for “On Mac notebooks with non-removable battery”.
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Oct 31, 2015 1:04 AM in response to vladomacmacby kaz-k,You shouldn't provide Serial Number in public.
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Oct 31, 2015 1:38 AM in response to vladomacmacby FreelancerJerachi,When you say "not correctly shut down", what do you mean exactly? Like, does it just stay on, trying to shut down but never completing shut down? Or does it give you an error, and if so, what does it say?
If there is an error message, try taking a screenshot and uploading it here so we can see. Here's some instructions
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Oct 31, 2015 2:15 AM in response to vladomacmacby FreelancerJerachi,In that same menu, if you click on "Force Quit...", have a look for two things:
1. if Backupd is listed there, click on it and then click Force Quit at the bottom of the new window
2. If anything is listed with the words (in red) "Not Responding", select them and click force quit for each one.
if there aren't either of them, report back and we'll see what else could be doing it
