Thomas1016
Level 1 (0 points)

Q: iTunes store won't load in windows 10


Since this last update iTunes Store only loads the top banner that shows the newest movie adds. all the rest of the page is blank. It acts like it is going to load the whole page then stops and only shows the banner. I have tried loading with antivirus/firewall suspended. As well as uninstalling/ cleaning registry/ then reinstalling to no avail. I'm currently running Windows 10 Pro with Windows Defender and Windows Firewall. My libraries load just fine it's only the store I have problems with.

null, Windows 10, iTunes Store

Posted on Oct 29, 2015 9:24 PM

by Chaz27,Solvedanswer
Chaz27 Chaz27
Level 1 (10 points)
A:

yep. I figured that out myself after a while. I was just using my iPhone instead  Until I figured it it out. I was even on the phone with apple and they had no idea what I was talking about. Obviously there must be millions of people out there with this issue. I also narrowed it to your resolution as well. If you drop your desktop resolution down to 1920x1080 or less it also fixes the issue. Or if you go to 150% scaling!  Hahahaha

Posted on Nov 22, 2015 2:27 AM

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Thomas1016

Q: iTunes store won't load in windows 10

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  • Helpful answers

  • by braden85,

    braden85 braden85 Oct 31, 2015 9:02 AM in response to Thomas1016
    Community Specialists
    Oct 31, 2015 9:02 AM in response to Thomas1016

    Hi Thomas1016,

     

    I understand that you may be seeing an issue with your ability to fully load the iTunes Store page in iTunes for Windows. Here is an article that goes over some information that may be helpful in assisting you with this issue:

    Windows

    If you haven't been able to connect to the iTunes Store for more than a day, find out which ports and servers need to be allowed for iTunes Store access, then try the steps below.

    If there's still an issue after you try the steps above, contact your Internet service provider and confirm that these ports and servers are turned on for your network.

    The hosts file might also be the cause of the issue. Learn how to reset the hosts file back to default and how to use a FixIt to have Windows reset the hosts defaults for you. Some workplaces might put internal resources in the hosts file that block the iTunes Store. The FixIt doesn't work for Windows 8.

    To create a copy of your hosts file and replace it with an empty hosts file, follow the steps below:

    1. Navigate to the hosts file at C:\WINDOWS\SYSTEM32\DRIVERS\ETC.
    2. Select the hosts file. There should be a duplicate of the hosts file named "Copy of hosts" (Windows XP) or "hosts-copy" (Windows Vista, Windows 7, or Windows 8).
    3. Drag the original hosts file to your desktop.
    4. Right-click the duplicate file and choose Open. If you're prompted to choose the program you want to use to open the file, double-click Notepad.
    5. When Notepad opens, choose Edit > Select All.
    6. Choose Edit > Delete.
    7. Choose File > Save.
    8. Close Notepad.
    9. Right-click the duplicate file, and choose Rename from the pop-up menu.
    10. Type hosts, and then press Enter.
    11. Restart your computer.
    12. Try to connect to the iTunes Store.

    If you still can't connect to the iTunes Store, your security software or firewall might be blocking the ability of iTunes to communicate with the Internet. Learn how to resolve security software issues.

    If you can’t connect to the iTunes Store - Apple Support

    https://support.apple.com/en-us/HT201400

     

    Thanks for using the Apple Support Communities!

  • by Cross The Road,

    Cross The Road Cross The Road Nov 12, 2015 1:03 AM in response to braden85
    Level 1 (0 points)
    Nov 12, 2015 1:03 AM in response to braden85

    I have the same problem and I'm running Windows 10. I get the leading promo banner but nothing else. And like the original poster, iTunes store starts to load and you can see it's content for a second, but then it stops and I'm left with a black empty space and the top banner. The suggestion from the kind Apple person above doesn't help - it's not a network issue otherwise we wouldn't get some of the store.

  • by Thomas1016,

    Thomas1016 Thomas1016 Nov 12, 2015 4:21 AM in response to braden85
    Level 1 (0 points)
    Nov 12, 2015 4:21 AM in response to braden85

    Sorry but this does not help because it is not a connection issue. I called apple support and the tech referred me to his manager. The manager told me a Apple engineer would be calling me but 2 weeks later nothing.

     

     

    iTunes Error.jpg

  • by Chaz27,

    Chaz27 Chaz27 Nov 12, 2015 4:17 PM in response to Thomas1016
    Level 1 (10 points)
    Nov 12, 2015 4:17 PM in response to Thomas1016


    I have the same issue. the same black screen and just the top banner like Thomas1016

    does anyone have a solution or is it on Apple server side?

  • by Thredbochook,

    Thredbochook Thredbochook Nov 21, 2015 11:40 PM in response to Thomas1016
    Level 1 (0 points)
    Nov 21, 2015 11:40 PM in response to Thomas1016

    I've had the same problem, but found what appears to be the solution at iTunes 12.3.1.23 breaks iTunes store .   There seems to be a problem in compatibility between the current version of iTunes and NVIDIA card drivers .  If you re-size your page view to make it smaller by about a third, presto... you can see the iTunes Store page properly again.  Worked for me, anyhow!

  • by Chaz27,Solvedanswer

    Chaz27 Chaz27 Nov 22, 2015 2:27 AM in response to Thredbochook
    Level 1 (10 points)
    Nov 22, 2015 2:27 AM in response to Thredbochook

    yep. I figured that out myself after a while. I was just using my iPhone instead  Until I figured it it out. I was even on the phone with apple and they had no idea what I was talking about. Obviously there must be millions of people out there with this issue. I also narrowed it to your resolution as well. If you drop your desktop resolution down to 1920x1080 or less it also fixes the issue. Or if you go to 150% scaling!  Hahahaha

  • by ejpeiker,

    ejpeiker ejpeiker Dec 11, 2015 7:10 PM in response to Thredbochook
    Level 1 (17 points)
    Dec 11, 2015 7:10 PM in response to Thredbochook

    It has nothing to do with nVidia drivers, it also happens on AMD/ATI card.  The problem is with high pixel count monitors regardless of who manufacturs the graphics card.  This is purely an Apple problem and it is not fixed in the newest release.

  • by aztut,

    aztut aztut Feb 7, 2016 8:28 AM in response to Chaz27
    Level 1 (0 points)
    Feb 7, 2016 8:28 AM in response to Chaz27

    That's exactly what Apple Support told me after giving me the run around for 20 minutes, pretending it was my computer's problem...and it's now February 2016!  Pathetic product support...