-
All replies
-
Helpful answers
-
Nov 1, 2015 9:09 AM in response to patricfrompretoriaby Ingo2711,Here are some things to try:
Check for hardware issues
Errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 53, 56, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
Your device or computer might have a hardware issue that stops the update or restore from completing.
- Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
- Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
- Make sure that your security software and settings are allowing communication between your device and update servers.
- If you still see the error message when you update or restore, contact Apple support.
If you still see the error message, check for outdated or modified software.

Check for outdated or modified software
Errors: 1015. You might also see the message "The required resource can't be found."These errors might appear if any of the situations below are true:
- Your version of iTunes is out of date. Get the latest version of iTunes, then try to update or restore again.
- Your device has a beta version of iOS.
- You're trying to install an earlier version of iOS (downgrading).
- Your device has unauthorized modifications to iOS, also called "jailbreaking."
Use recovery mode to restore your device to the latest version of iOS.
copied from Get help with iOS update and restore errors - Apple Support
-
Nov 1, 2015 10:18 AM in response to Ingo2711by patricfrompretoria,My security software has been disabled in Windows.
I have tried to restore several times.
The errors appear when verifying the restore.
-
Nov 1, 2015 10:23 AM in response to patricfrompretoriaby patricfrompretoria,The phone keeps on displaying the image to plug the phone into iTunes after the restore has failed.
I have also attempted to restore to the previous version of the iOS (9.0.1) without success.
-
Nov 1, 2015 10:26 AM in response to patricfrompretoriaby Ingo2711,Maybe try another computer and/or USB cable. If still no luck, this might be hardware related and the phone has to be checked by Apple or an Apple Authorized Service Provider.
Find an Apple Authorized Service Provider
iPhone - Contact Support - Apple Support
Does this also happen if you are restoring to factory settings, without using any backup data?
Use iTunes to restore your iOS device to factory settings - Apple Support