khalpenny

Q: My ability to produce promo codes has disappeared.

I have Admin and Legal rights within iTunes Connect, but can no longer produce ebook promo codes. It used to be an option on the right hand side under the Rights & Pricing button, but does not appear there anymore. Has this functionality been removed? Did it move to somewhere else?

iMac, OS X Mountain Lion (10.8.3)

Posted on Mar 17, 2015 2:27 PM

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Q: My ability to produce promo codes has disappeared.

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  • Helpful answers

  • by Sandy Yeo,

    Sandy Yeo Sandy Yeo Mar 22, 2015 11:38 PM in response to khalpenny
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    Mar 22, 2015 11:38 PM in response to khalpenny

    I have the same issue too. I have both Admin and Legal rights. I was able to produce promo codes for my apps up until the iTunes outage last week. Now the promo code link is no longer available on iTunes Connect.

     

    Suspect it's related to the internal server relay issues Apply had last week. Links fail on iTunesConnect but I was able to work around it by going to my browser history to retrieve the links (i.e. the link to My App, User Roles, etc.)

     

    However, I was not able to get the link for Promo Codes. Anyone able to help? The timing is really bad as we launched our new app just as the outage occurred, now we can't even run promotions as the codes are not available! One week on and it is still problematic.

     

    Tried on:

    Windows 7, Chrome

    Macbook Air, OSX (10.8.3), Safari

  • by holmesjtg,

    holmesjtg holmesjtg Sep 28, 2015 9:09 AM in response to Sandy Yeo
    Level 1 (0 points)
    Sep 28, 2015 9:09 AM in response to Sandy Yeo

    I was not seeing a promo code link either (under Additional Information) for my app but then I found out that I had to click on the current version (up on the left side) before that link becomes available.

     

    Hope this helps someone else!

    Jeff

  • by jkellywilkerson,Helpful

    jkellywilkerson jkellywilkerson Oct 28, 2015 6:39 AM in response to khalpenny
    Level 1 (5 points)
    Oct 28, 2015 6:39 AM in response to khalpenny

    I was having the same problem; I couldn't find the "Promo Codes" module anywhere. I then decided to send a support request about the link not appearing where the FAQ describes. I did find it: While in iTunes Connect...My Apps...Select App in question...Select Features menu across top...Find Promo Codes on the left.

     

    I guess they decided to clean things up a bit without changing the resources that described how and where to access the links that moved.

  • by LilyBond,

    LilyBond LilyBond Oct 28, 2015 12:02 PM in response to jkellywilkerson
    Level 1 (0 points)
    Oct 28, 2015 12:02 PM in response to jkellywilkerson

    Thank you so much! Very helpful!

  • by box2211,

    box2211 box2211 Oct 29, 2015 11:41 AM in response to jkellywilkerson
    Level 1 (0 points)
    Oct 29, 2015 11:41 AM in response to jkellywilkerson

    Hi - I found the button, but I can NOT fill my desired number in the field. As soon as I click on the number field, an error occurs. How did you manage this?

  • by LilyBond,

    LilyBond LilyBond Nov 1, 2015 9:14 AM in response to box2211
    Level 1 (0 points)
    Nov 1, 2015 9:14 AM in response to box2211

    unfortunately I have the same problem. I was so pleased to discover the button but I get an error message. I have sent this to apple support 3 days ago but have not yet received a reply. :-(  I will this try again unless somebody out there has solved this problem.

  • by itc_hamburg,

    itc_hamburg itc_hamburg Nov 1, 2015 10:21 AM in response to LilyBond
    Level 1 (0 points)
    Nov 1, 2015 10:21 AM in response to LilyBond

    When just about to enter the number, disable wifi. Type the number, agree the terms and as the last step enable wifi again. I was able to get the codes.

  • by robiz,

    robiz robiz Nov 4, 2015 1:24 PM in response to itc_hamburg
    Level 1 (0 points)
    Nov 4, 2015 1:24 PM in response to itc_hamburg

    Thanks, it just worked for me!

  • by LilyBond,

    LilyBond LilyBond Nov 5, 2015 11:27 PM in response to robiz
    Level 1 (0 points)
    Nov 5, 2015 11:27 PM in response to robiz

    I just logged in on my iPad instead of my Macbook and it worked fine!

  • by gracefrombridgewater,

    gracefrombridgewater gracefrombridgewater Nov 9, 2015 4:05 AM in response to jkellywilkerson
    Level 1 (0 points)
    Nov 9, 2015 4:05 AM in response to jkellywilkerson

    Thank you for posting the instructions.  Very helpful.

  • by goodneighborpress,

    goodneighborpress goodneighborpress Dec 9, 2015 9:54 AM in response to khalpenny
    Level 1 (0 points)
    Dec 9, 2015 9:54 AM in response to khalpenny

    Thank you!!! I've been staring at that page for 20 minutes and could NOT figure out where they might have moved those promo codes!!!  Nancee