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All replies
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Helpful answers
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Oct 28, 2015 10:13 AM in response to fentiumby fentium,This has since developed in to a bigger problem, I was advised by AppleCare chat to restore via iTunes as it completely replaces the software. This was not successful and has now resulted in leaving me with the initial "connect to iTunes". I am travelling overseas and though under warranty the local Apple Store is not obliged to fix it and Apple cannot accept a mail delivery from overseas. My later follow-up with Apple was that this can happen and the Assistant should have advised of the possible consequence of performing such an action. So not having a functioning Touch ID until I return in 6 weeks, is far better than having nothing at all.
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Nov 1, 2015 6:34 PM in response to fentiumby KY NG,then i am better than you...before IOS 9.1 installation, my Touch ID is sensitive and useful for unlock my iPhone.
However, after the installation, the Touch ID always says my fingerprint is not matched with the record....and even i reset the fingerprint....it still happen after several days...anyone has same problem?
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Nov 5, 2015 7:53 AM in response to KY NGby ferozkhan786,my iphone 6 touch id also failed after update ios 9.1
this is very poor service from apple
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Nov 5, 2015 7:55 AM in response to ferozkhan786by ferozkhan786,apple has to be fix this issue soon, because so many people was getting this error after updating ios
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Nov 19, 2015 11:31 PM in response to fentiumby j1rka,I had the same problem with not functional Touch ID. It suddenly stop working under iOS 9.1(iPhone 6). I was trying to restart iPhone, it didn't worked. It wasn't even possible to turn on "iPhone unlock using touch ID" feature in setting.
Then helped for me this:
- turn on "Low power mode"
- restart iPhone (Power button+home button)
- after reboot, it started worked again...
I thought the unfunctional touch ID was due to the fact that I used my iPhone in rain last night but I was only SW problem in the end.
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Nov 19, 2015 11:41 PM in response to j1rkaby ferozkhan786,i tried on my iphone 6 but no use
still my touch id not working
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Nov 22, 2015 4:28 PM in response to fentiumby dekoso,I can confirm that in 99% of the cases the problem is in the Touh ID more precisely in the cable which conects Touch ID in the motherboard. With this problem iTunes will return code 53 if any we try to restore or update. Happly the cabble costs 10 dollars but its a little trick to open and fix it.
So sad that a 800 dollars phone became a brick just because of 10 dolars.