fentium

Q: Touch ID stopped working after installing IOS 9.1i

The Touch ID was working normally before installing IOS 9.1, then after the restart and after entering low power mode, it stopped working.

 

I erased all content and settings and restored iPhone. Then when trying to set up Touch ID during the setup the system hangs, so I select setup later. Then when the setup is complete, through settings when turning on any of the Touch ID  options, after a fraction of a second the screen goes to failed try again later.

iPhone 6, null

Posted on Oct 26, 2015 5:34 PM

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Q: Touch ID stopped working after installing IOS 9.1i

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  • by fentium,

    fentium fentium Oct 28, 2015 10:13 AM in response to fentium
    Level 1 (0 points)
    Oct 28, 2015 10:13 AM in response to fentium

    This has since developed in to a bigger problem, I was advised by AppleCare chat to restore via iTunes as it completely replaces the software. This was not successful and has now resulted in leaving me with the initial "connect to iTunes". I am travelling overseas and though under warranty the local Apple Store is not obliged to fix it and Apple cannot accept a mail delivery from overseas. My later follow-up with Apple was that this can happen and the Assistant should have advised of the possible consequence of performing such an action. So not having a functioning Touch ID until I return in 6 weeks, is far better than having nothing at all.

  • by KY NG,

    KY NG KY NG Nov 1, 2015 6:34 PM in response to fentium
    Level 1 (0 points)
    Nov 1, 2015 6:34 PM in response to fentium

    then i am better than you...before IOS 9.1 installation, my Touch ID is sensitive and useful for unlock my iPhone.

    However, after the installation, the Touch ID always says my fingerprint is not matched with the record....and even i reset the fingerprint....it still happen after several days...anyone has same problem?

  • by ferozkhan786,

    ferozkhan786 ferozkhan786 Nov 5, 2015 7:53 AM in response to KY NG
    Level 1 (5 points)
    Nov 5, 2015 7:53 AM in response to KY NG

    my iphone 6 touch id also failed after update ios 9.1

    this is very poor service from apple

  • by ferozkhan786,

    ferozkhan786 ferozkhan786 Nov 5, 2015 7:55 AM in response to ferozkhan786
    Level 1 (5 points)
    Nov 5, 2015 7:55 AM in response to ferozkhan786

    apple has to be fix this issue soon, because so many people was getting this error after updating ios

  • by j1rka,

    j1rka j1rka Nov 19, 2015 11:31 PM in response to fentium
    Level 1 (0 points)
    Nov 19, 2015 11:31 PM in response to fentium

    I had the same problem with not functional Touch ID. It suddenly stop working under iOS 9.1(iPhone 6). I was trying to restart iPhone, it didn't worked. It wasn't even possible to turn on "iPhone unlock using touch ID" feature in setting.

    Then helped for me this:

    • turn on "Low power mode"
    • restart iPhone (Power button+home button)
    • after reboot, it started worked again...

    I thought the unfunctional touch ID was due to the fact that I used my iPhone in rain last night but I was only SW problem in the end.

  • by ferozkhan786,

    ferozkhan786 ferozkhan786 Nov 19, 2015 11:41 PM in response to j1rka
    Level 1 (5 points)
    Nov 19, 2015 11:41 PM in response to j1rka

    i tried on my iphone 6 but no use

    still my touch id not working

  • by dekoso,

    dekoso dekoso Nov 22, 2015 4:28 PM in response to fentium
    Level 1 (0 points)
    Nov 22, 2015 4:28 PM in response to fentium

    I can confirm that in 99% of the cases the problem is in the Touh ID more precisely in the cable which conects Touch ID in the motherboard. With this problem iTunes will return code 53 if any we try to restore or update. Happly the cabble costs 10 dollars but its a little trick to open and fix it.

    So sad that a 800 dollars phone became a brick just because of 10 dolars.