Q: Thunderbolt Ethernet from Mac not working
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Oct 31, 2015 1:37 PMby joe_7399,Hi koh wei,
Thanks for using the Apple Support Communities!
I understand that you purchased a MacBook Pro and a Thunderbolt to Ethernet Adaptor, but are not able to get online. In this situation, I would first read over and work through the steps in the attached article to ensure that the adaptor has been set up correctly.
Apple USB or Thunderbolt to Ethernet Adapters: First time setup - Apple Support
Best!
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Nov 6, 2015 6:18 AMby joe_7399,Hello koh wei,
Thank you for replying and letting us know that you are still experiencing the issue after working through the previous article.
To continue the troubleshooting process, I would suggest contacting Apple Support directly. Contacting AppleCare will allow us to dig a little deeper into your situation so that we can provide you the best support possible. To contact Apple Support, please start by clicking on the following link.
Apple - Support - Topic Selection
Cheers!
