Veronese

Q: Mouse and Touchpad not clicking after sleep - hard restart needed

Hi,

 

I have just updated to El Capitan and every time I put the mac to sleep, the touchpad and mouse clicks do not work anymore. Gestures do. I need to perform a hard restart every time I wake up the Mac.

 

I am using an external monitor, mouse and keyboard, all from non-Apple brands, such as Logitech and Dell. However I would like to stress the fact that even the built-in touchpad does not click.

 

This is a MacBook Pro (Retina, 15-inch, Mid 2014)

Posted on Oct 7, 2015 1:10 AM

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Q: Mouse and Touchpad not clicking after sleep - hard restart needed

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  • by Veronese,

    Veronese Veronese Oct 27, 2015 10:06 AM in response to Veronese
    Level 1 (6 points)
    iLife
    Oct 27, 2015 10:06 AM in response to Veronese

    OK, we're getting closer. Now the problem occurred without going to sleep at all! However I noticed that what happens is that the mouse is somehow invisibly crashed when dragging a window around as if I grabbed the top bar of a window. The mouse button is therefore acting as permanently clicked, thus allowing gestures but no clicks. Additionally the dock animation no longer magnifies the icons. Something is definitely crashed there as well.

     

    This is clearly a window management bug, a feature that was changed extensively in El Capitan. This needs to be escalated immediately as it completely breaks the system!

  • by Veronese,

    Veronese Veronese Oct 28, 2015 2:14 AM in response to joe_7399
    Level 1 (6 points)
    iLife
    Oct 28, 2015 2:14 AM in response to joe_7399

    I have installed 10.11.1 and the clicking bug still occurs. No change in behaviour. Mac still unusable for an hour per day until it randomly recovers.

  • by StoneSoup,

    StoneSoup StoneSoup Oct 31, 2015 10:40 PM in response to Veronese
    Level 1 (49 points)
    Oct 31, 2015 10:40 PM in response to Veronese

    I'm experiencing the same problem with my Macbook Air 13-inch mid-2012. I have no peripherals attached to any ports. This only occurs after long periods where I've closed the lid to suspend it.  I have reset the PRAM several times.  I always have to hard-restart (holding down the power button) to regain control by rebooting.

     

    An anomaly occurred the last time I woke the laptop (by opening the lid): the keyboard and mouse worked, but an error message appeared that stated that it couldn't find a Bluetooth keyboard or mouse attached.  I've never attached a Bluetooth keyboard or mouse, so this is mysterious.

  • by bobloblaw-yo,

    bobloblaw-yo bobloblaw-yo Nov 1, 2015 7:34 PM in response to StoneSoup
    Level 1 (0 points)
    Nov 1, 2015 7:34 PM in response to StoneSoup

    Same issue here too.  I turned off power save / screen savers and even If I leave and come back after a few min. I can't click anything.  So annoying.

     

    Left at 7:11 came back at 7:20 and comp frozen.

     

    2015-11-01 7:06:10.495 PM WindowServer[152]: _CGXRemoveWindowFromWindowMovementGroup: window 0x3f is not attached to window 0x41

    2015-11-01 7:09:22.000 PM syslogd[41]: ASL Sender Statistics

    2015-11-01 7:09:29.623 PM com.apple.xpc.launchd[1]: (com.apple.PubSub.Agent[454]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.pubsub.ipc

    2015-11-01 7:09:29.623 PM com.apple.xpc.launchd[1]: (com.apple.PubSub.Agent[454]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.pubsub.notification

    2015-11-01 7:11:26.977 PM Safari[383]: tcp_connection_tls_session_error_callback_imp 19 __tcp_connection_tls_session_callback_write_block_invoke.434 error 22

    2015-11-01 7:20:33.000 PM bootlog[0]: BOOT_TIME 1446434433 0

  • by Veronese,Solvedanswer

    Veronese Veronese Nov 3, 2015 1:06 AM in response to StoneSoup
    Level 1 (6 points)
    iLife
    Nov 3, 2015 1:06 AM in response to StoneSoup

    This is really interesting! I have got a message today saying that a trackpad has low battery. Indeed I had a trackpad connected ages ago to the computer (it was in our office shelf because nobody is using it). I have disconnected it and the click returned. I do not confirm a fix of the problem, only this particular time it revived the clicking. I don't understand why the internal touchpad would block anyway if you connect a peripheral.

  • by bobloblaw-yo,

    bobloblaw-yo bobloblaw-yo Nov 2, 2015 8:31 AM in response to Veronese
    Level 1 (0 points)
    Nov 2, 2015 8:31 AM in response to Veronese

    Was it a bluetooth trackpad by chance?

  • by Veronese,Helpful

    Veronese Veronese Nov 3, 2015 1:06 AM in response to bobloblaw-yo
    Level 1 (6 points)
    iLife
    Nov 3, 2015 1:06 AM in response to bobloblaw-yo

    Yes, it was a Magic Trackpad! I have disconnected it and I am running smooth so far. But as I said. I haven't it once with El Capitan, only once or twice with Yosemite.

  • by rob45719,

    rob45719 rob45719 Nov 7, 2015 9:09 PM in response to Veronese
    Level 1 (0 points)
    Nov 7, 2015 9:09 PM in response to Veronese

    I've been having the same problem in both my mid-2010 MacBook Pro (left click on trackpad not working) and my late 2013 iMac (left click on magic mouse not working). This has happened once or twice in both machines since I upgraded to OS X El Capitan a few weeks ago but it has been happening almost daily now for the last few days.  I noticed that it only happens when the machines wake up from sleep.  The temporary solution I've found is to put the machines back to sleep again for a few seconds then wake them up again.  After that, for some reason, left clicking works again.  Sometimes though it just randomly stops working again.  If anyone knows of a more permanent solution, please help.  I also hope that Apple is aware of this annoying bug.

  • by Veronese,

    Veronese Veronese Nov 12, 2015 5:53 AM in response to rob45719
    Level 1 (6 points)
    iLife
    Nov 12, 2015 5:53 AM in response to rob45719

    Have you tried to identify, connect and disconnect ghost BlueTooth input devices? It helped me. The stupid MacBook was connecting to a trackpad on our office shelf that I had not used for months on end. It was also permanently clicked I think and that's why I couldn't click myself. It is some weird bug in El Capitan with initialising input devices. Why the OS would ever disable native built-in input devices is a question beyond my competence.

  • by galbo88,

    galbo88 galbo88 Nov 18, 2015 4:08 AM in response to Veronese
    Level 1 (0 points)
    Nov 18, 2015 4:08 AM in response to Veronese

    I have MacBook Pro retina 15' I7 mid 2014

    not using Bluetooth trackpad or magic mouse, and actually nothing plud in the mac,

    since the upgrade to El Capitan i noticed the trackpad issues , not any issues before , the mac is never repaired or was at apple store for repair,

    the bug occurs after sleep for period time (above min it defiantly will occur ) or if shut down ,

    the trackpad not responding at all , after a restart or some restarts and shut down it work till the next turn off and turn on again ,

    PRAM reset most of times solve it for the next turn on ( making PRAM reset and start the mac till the next time i turn it off)

    I tried all the suggestions for this problems , nothing help(PRAM SMC also reinstalled Yosemite after format of the mac, didnt helped)

    seems that some firmware updated during the El capitan installation or driver somewhere ,

    Please anybody from apple support - give us solution , we can't work with the mac in this situation ,

     

    report it as a bug .

  • by maxhodges,

    maxhodges maxhodges Nov 27, 2015 10:47 PM in response to Veronese
    Level 1 (0 points)
    Nov 27, 2015 10:47 PM in response to Veronese

    I think different people in this conversation may be experiencing different issues; that is, there may be multiple bugs in El Capitan conspiring to make these issues especially difficult to troubleshoot.

     

    In my case I'm using an iMac connected to two external displays (one HDMI one DVI). My keyboard is USB and I use the Apple TrackPad. After sleep I can't use the computer as trackpad and keyboard use will "pause" or hesitate every for seconds for a few seconds. If I try to move the cursor across the street it will stop, as if the trackpad is disconnected, for a few seconds, then resume--over and over as if on a schedule. Oddly it must not be simply a bluetooth issue as it affects my USB keyboard too. If I try to type the keyboard will die for a few seconds every few seconds.


    I'm a very busy person and this is extremely counterproductive. The only advice I've found from Apple is "reset your PRAM or SMC" or whatever. I've done that; it didn't help. It's been a month. Don't you have any better solutions? I'm about to throw this machine in the trash and buy a Windows 10 machine.

  • by SiBev,

    SiBev SiBev Dec 20, 2015 10:39 AM in response to Veronese
    Level 1 (0 points)
    Dec 20, 2015 10:39 AM in response to Veronese

    Even though the OP may have solved their problem - I am experiencing very similar symptoms to a lot of the issues that are described here and my MBP is only a couple of weeks old - everything is bang up to date.

     

    I sometimes use an external screen via a thunderbolt connection and an Apple wireless mouse and keyboard.

    However - the MBP exhibits the same behaviour that Veronese has described even when it is operating on its own with nothing plugged in or connected via

    bluetooth (miles away from any of my external gear - so there can be no accidental 'ghost connecting'.)

     

    The built in track-pad can move the cursor around the screen - but any clicking is totally unresponsive - as is the keyboard. In this state the MBP

    is inoperable. I've tried all sorts of fixes listed above, but the problem only corrects randomly (as others have described above) by leaving everything for an indeterminate amount of time. Sometimes it's 5 minutes - sometime it's 20. Either way - it's immensely frustrating in a brand new machine which should be firing on all cylinders! Any other potential suggestions to find a cure - most welcome!!

  • by thadeej,

    thadeej thadeej Jan 24, 2016 11:37 PM in response to Veronese
    Level 1 (0 points)
    Jan 24, 2016 11:37 PM in response to Veronese

    Try removing the batteries of every wireless keyboard and mouse in the room, maybe in the building.

     

    After many reboots and searching, I finally found an old, BROKEN magic trackpad on a shelf that still had batteries in it had connected to my Mac, and was preventing me from clicking. This is a trackpad I've never even used since Yosemite, so I was shocked to see it connected.

     

    Once I removed the batteries, everything worked again, and I was able to go into Bluetooth settings and remove it.

     

    I hope this helps. There may be a device somewhere that is connecting and taking away your normal control.

  • by Maclifer2009,

    Maclifer2009 Maclifer2009 Feb 1, 2016 10:35 AM in response to Veronese
    Level 1 (0 points)
    Feb 1, 2016 10:35 AM in response to Veronese

    have you found any fixes to this. I believe mine is also associated with having a second monitor with my macbook. 

  • by drdave99,

    drdave99 drdave99 Feb 5, 2016 4:19 PM in response to joe_7399
    Level 1 (0 points)
    Feb 5, 2016 4:19 PM in response to joe_7399

    I'm having similar issue...just bought brand new mac mini preloaded with El Capitan...running 10.11.3...It is connected to VGA display via VGA-HDMI cord & use apple bluetooth trackpad and keyboard..if the system goes to sleep during normal use I can wake the system up my using the bluetooth trackpad or keyboard....if it goes to sleep overnight, I can no longer wake the system up with the bluetooth devices..If I then push the power button, the system wakes up (monitor displays log screen), but the bluetooth devices won't connect...at this point only thing I can do is a hard reboot, which then re-connects the bluetooth devices.

     

    ..I have "wake on bluetooth" selected in system preferences, and have gone through and changed the power and bluetooth setting using about every combination possible, and nothing fixes the issue....

     

    ...any help would be appreciated..

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