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All replies
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Helpful answers
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Nov 2, 2015 3:34 AM in response to navidmunchenby pinkstones,Where did you buy the MacBook Pro from?
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Nov 2, 2015 4:23 AM in response to navidmunchenby tachipirina,choose a password you'll use on your Mac
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Nov 2, 2015 4:36 AM in response to pinkstonesby navidmunchen,bought it in Denmark from Elgiganten store
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Nov 2, 2015 4:44 AM in response to navidmunchenby It's me Luigi,Your computer is asking you to create a password as a security measure, to make it harder for someone else to use your computer.
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Nov 2, 2015 4:55 AM in response to It's me Luigiby navidmunchen,it is not asking me to creat password, it says you should give password inroder to log in!!
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Nov 2, 2015 5:00 AM in response to navidmunchenby It's me Luigi,Was the computer in the box, sealed in the shrink-wrap?
If not, it sounds like the shop you bought the computer from gave you a floor / demo model or one that had been returned by a customer.
I would go back to the shop to get what you paid for.
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Nov 2, 2015 5:18 AM in response to It's me Luigiby navidmunchen,yes it was sealed. this is one of the biggest elektronisk shop in Denmark.
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Nov 2, 2015 5:22 AM in response to navidmunchenby tachipirina,ok, it asks for password, but, which user name shows up?
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Nov 2, 2015 5:24 AM in response to navidmunchenby It's me Luigi,Could you take a screenshot ( edit out any private info ) of the window that is asking you for the password to be entered ?
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Nov 2, 2015 6:32 AM in response to navidmunchenby tachipirina,Shutdown mac.
Push power button and immediately press and hold Command and R
After choose language (not always asked for) find on the menu bar (on the top of the screen) Utility>terminal
On the white window that appears type: resetpassword (whithout spaces) and press enter
A new window opens.
Choose volume (generally Macintosh HD)
Choose user: must be "user" as you told me
Choose a new password.
Confirm new password.
Click on "save"
Restart unit by click on Apple logo (left/top of the screen) > restart.
Une new password to login.