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Q: itunes backed up data Apple PC --> iphone 6 issues

Hello everyone,

 

My gf recently went to get a new iphone 6 (her old iphone 6 has a badly cracked screen).   Before she went, she backed up her old phone's data in itunes on her computer (and she had done previously with no issues in the past).  When she came home and tried to transfer her backed up data from itunes to new phone, it wouldn't allow her and said she must install latest version of itunes.   Does this mean she will lose her backed up data (or that it will be stuck in limbo) if she installs the latest version?

 

I have found no really useful information on this particular issue, so any help would be appreciated.

iPhone 6, iOS 9.1

Posted on Nov 2, 2015 6:47 AM

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