As above
Followed the steps listed on the site, still no joy. Error message -39 appears.
iPhone 5
Posted on Nov 2, 2015 5:32 PM
Q: Phone frozen on connect to itunes screen, itunes can't update or restore
Try the troubleshooting steps in this support article (scroll down a ways to find Error 39):
Advanced iTunes Store troubleshooting - Apple Support
Best of luck,
GB