smnlo

Q: Apple Music not working on iPhone 6 after iOS 9.1

I foolishly updated both iPhone 6 and iPad Mini with the new iOS 9.1 on the day of release, and spent all day yesterday trying to make Apple Music work. around 11pm, it finally worked on my iPad after login/signing on and off for a few hours, today it shows everything fine, but don't play anything. After communicating with Apple Music Help on Twitter I decided to re-install it all on the iPhone 6, hours of the signing on and off frozen, Apple Music on the phone shows For You, New and Connect OK, but won't play, Radio doesn't load at all and My Music is empty, not linking to my Music Match on ICloud. Now (Saturday 16:26), I can only listen to my music and Beats 1 from my main MacBook Pro... I definitely think this iOS 9.1 is a massive mistake. I am trying to reset my iPhone from scratch as I type this, backing it up from the Cloud from 3 days ago, but I launched this 1 hour ago and it still does nothing.... Not very convenient to do the Beats Run tomorrow if I need to png in my laptop in a rucksack as no small device is usable.

MacBookPro, Mac OS X (10.6.2)

Posted on Oct 24, 2015 8:30 AM

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Q: Apple Music not working on iPhone 6 after iOS 9.1

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  • by William Coons,

    William Coons William Coons Nov 2, 2015 9:18 PM in response to Jonjoso
    Level 1 (5 points)
    Nov 2, 2015 9:18 PM in response to Jonjoso

    Hey man - don't waste your time. I tried restoring my phone as new 4 times and it didn't work. I think we're all just going to have wait until a fix comes along.

  • by Jonjoso,

    Jonjoso Jonjoso Nov 2, 2015 9:56 PM in response to William Coons
    Level 1 (0 points)
    Nov 2, 2015 9:56 PM in response to William Coons

    Know what you mean man. Ive done that a tonne too. I mean a total wipe set up as a new phone and leaving my backup alone till a fix comes out. Least then I'll have my music my tunes and fingers crossed will be able to download apps again. Was possible yesterday until I went up restored my backup. Keep yas posted.

  • by mauijiminar,

    mauijiminar mauijiminar Nov 2, 2015 10:02 PM in response to William Coons
    Level 4 (1,661 points)
    Nov 2, 2015 10:02 PM in response to William Coons

    I Did a full restore and set up as a new phone and all is good. All apps, music, Apple Music,& iTunes Match is normal.

  • by TineHuber,

    TineHuber TineHuber Nov 2, 2015 10:31 PM in response to walter132
    Level 1 (0 points)
    Nov 2, 2015 10:31 PM in response to walter132

    Hi All,

     

    my problem is now resolved, but I do not know why.

    I had this terrible Apple Music issue (always crashing), then my iPhone 4S on iOS9.1 froze one time at the Unlock-Screen (which I had never had before), after a reset it came up fine (I pressed the Home and Power button really long). Also Apple Music now works flawlessly (before that it always quite a few seconds after launching with a short black screen - and back to the home area).

    Now, this is all gone! Magic?

     

    Cheers,

    Peter

  • by luism0nteiro,

    luism0nteiro luism0nteiro Nov 3, 2015 12:54 AM in response to smnlo
    Level 1 (5 points)
    Nov 3, 2015 12:54 AM in response to smnlo

    I'm having the same problems in iOS 9.1 - links in the emails don’t work, Apple Music keeps freezing, Beats1 don’t work and can’t download apps from App Store). I also believe it's an Apple ID problem. When I logout from Apple ID, links in emails, for example, return to work. The first time I had these problems was in version 8.4.1. During iOS 9.0 I had no issues.

  • by lahham,

    lahham lahham Nov 3, 2015 3:07 AM in response to walter132
    Level 1 (0 points)
    Nov 3, 2015 3:07 AM in response to walter132

    Hi Walter,

     

    Thank you for your comments in trying to solve the problem. In response to your comment that this is an issue of having iOS 9.1, I would say that my newly BUY phone "6S" is coming with iOS 9.02 and the same I cannot open it... The main music screen is not changing for too long by now!

     

    Best Regards

    Thanks

  • by smnlo,

    smnlo smnlo Nov 3, 2015 4:37 AM in response to smnlo
    Level 1 (10 points)
    Nov 3, 2015 4:37 AM in response to smnlo

    Tuesday, 12:33 Uk time: IPad mini working perfectly (Apple Music, Apps, Hyperlinks) since last night 23:30, IPhone 6: still as dead as a dodo.

    I went to my phone carrier shop (EE, ex-Orange), they are aware of the IOS bug at last.... Stay tuned....

  • by Jonjoso,

    Jonjoso Jonjoso Nov 3, 2015 4:45 AM in response to William Coons
    Level 1 (0 points)
    Nov 3, 2015 4:45 AM in response to William Coons

    Looks like we're waiting. Hope Apple learns a lesson from this, free upgrades to 6S for eveybody affected I would suggest. Though thats wishfull thinking. Nothing has worked even attempted to backtrack though DFU yet again same problems present themselves. Apple ID is screwed. Id like to know if Apple will reimburse me now for however long this takes in lost business...

  • by DirkGently72,Helpful

    DirkGently72 DirkGently72 Nov 3, 2015 6:35 AM in response to smnlo
    Level 1 (5 points)
    Nov 3, 2015 6:35 AM in response to smnlo

    Okay, had the exact same problem on my iPhone5  after updating to 9.1 over the weekend. When trying to load the Music app to play content stored on the phone, the new Apple Music splash screen just freezes. Looked at some of the comments on this thread and found that this worked for me...

     

    1. Switch your phone off then on again

    2. Select Airplane Mode then disable it

    3. Access the App Store and try and update one of your apps that needs updating (you should have a few by now)

     

    NOTE: You will be prompted to accept NEW T&C's before this will work. This, I believe, is where the problem lies. The general T&C's should be linked to the Music App but the frozen splash screen is not indicating the need to update and agree to these. After agreeing to the new T&C's in the App store my Music App loaded fine without any issues and I can now access and play my music content again

     

    Hope this helps the rest of you...

     

    Regards,

     

    Gary

  • by walter132,

    walter132 walter132 Nov 3, 2015 9:24 AM in response to DirkGently72
    Level 1 (10 points)
    Nov 3, 2015 9:24 AM in response to DirkGently72

    It's only been two hours so I'm saying this with caution, but it would appear that GARY'S SOLUTION WORKS. Reboot the phone, turn airplane mode on, turn airplane mode off, and then everything is normal again. I didn't actually have to agree to any new terms and conditions on the app store, which concerns me slightly, but after two hours of completely normal functioning I'm almost ready to say that Gary may have cracked the bug. Will update if anything changes though.

     

    Let's all buy Gary a drink.

  • by bknope,

    bknope bknope Nov 3, 2015 10:01 AM in response to walter132
    Level 1 (0 points)
    Nov 3, 2015 10:01 AM in response to walter132

    Not working for me   I was able to logout of my Apple ID and update a few apps though

  • by Dougjack,

    Dougjack Dougjack Nov 3, 2015 11:20 AM in response to DirkGently72
    Level 1 (0 points)
    Nov 3, 2015 11:20 AM in response to DirkGently72

    Gary's suggestion worked for me!  Thanks!

  • by bknope,

    bknope bknope Nov 3, 2015 11:23 AM in response to Dougjack
    Level 1 (0 points)
    Nov 3, 2015 11:23 AM in response to Dougjack

    Did you have to accept new terms and conditions?

  • by T.Cole83,

    T.Cole83 T.Cole83 Nov 3, 2015 11:28 AM in response to bknope
    Level 1 (0 points)
    Nov 3, 2015 11:28 AM in response to bknope

    Gary's solution worked for me as well. Though only for about an hour. I was able to update apps and listen to Apple Music. Then after a playlist I listened to was over and I went to listen to another song Apple Music prompted me to join even though I'm on the free trial and just listen to music for an hour. I was not prompted to agree to any new terms or conditions after turning my phone off then turning Air Plane mood on and off and going to the App Store. I was so pumped too! Oh well hopefully a more concrete solution is made available soon. Thanks anyways Gary!

  • by T.Cole83,

    T.Cole83 T.Cole83 Nov 3, 2015 12:19 PM in response to T.Cole83
    Level 1 (0 points)
    Nov 3, 2015 12:19 PM in response to T.Cole83

    So I turned my phone off and on then turned air plane mode on and off again and now my Apple Music is working again for the time being. So there is something there. Not a permanent fix, but def on the right path.

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