melon mango

Q: i can't send mms messages to some contacts

I have an iPhone 5s and can't send mms messages to some contacts. Other contacts are fine and receive picture messages and imessage but for some reason I can't send any photos via sms to my wife. We both have iphones and are on the same service provider as are my kids who can receive the messages no problem. what to do??? samsung here we come?

iPhone 5s, iOS 9.1

Posted on Nov 1, 2015 7:54 PM

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Q: i can't send mms messages to some contacts

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  • by norm123,

    norm123 norm123 Nov 3, 2015 8:00 AM in response to melon mango
    Community Specialists
    Nov 3, 2015 8:00 AM in response to melon mango

    Hi melon mango,

    I understand that you are having issues with your iPhone not sending mms to your wife's phone, but you are having success with sending them to your kids. Let's see if we can get it sorted out. 

    One of the troubleshooting steps is to delete the current conversation and start a new one. This will help determine where the issue lies. Keep in mind that you will be deleting all the attachments and conversation that you had with your wife. Before you do that, go over some of the other options for troubleshooting issues with sending and receiving messages. 

    If you can't send or receive messages on your iPhone, iPad, or iPod touch
    https://support.apple.com/en-us/HT204065

     

    If messages won't send to a certain person or you need help with group messages

    Sometimes your messages won't send to a particular contact, or you might have issues with group messages. For example, you might reply to a group conversation and receive your own message. Or you might get a new phone number and see your old one listed as a recipient in an existing group conversation.

    Delete the conversation* that has the issue and start a new conversation: 

    1. Open Messages and look at your list of conversations.
    2. Swipe from right to left on the conversation you want to delete. Then tap Delete.
    3. Open Messages, tap  , and enter the phone number or email address of your contact or contacts. 
    4. Write a new message and tap send. 

    *When you delete a conversation, you won’t be able to recover it. If you want to save parts of conversations or their attachments, you can take screenshots. You can also touch and hold an attachment or message bubble, then tap More > Save. 


    Take it easy