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Q: Yahoo website is causing MBP to crash

I have a mid 2012 13-inch MacBook Pro currently running OS X El Capitan 10.11.1. Regardless of which browser I'm am using (Safari, Chrome, Firefox), the Yahoo website causes my MBP to heat up quickly and the fan will start to spin endlessly. If I catch it early enough I can close out of the website and the other apps still function but the laptop remains hot and the fan continues to run. If I try to shut the MBP down normally, the laptop will not do it and will look like this: images.jpg

I have let the laptop sit like that for 3 hours before just to see if it could correct itself but it didn't. In the end I have to force-shutdown by holding down the power button. For some reason it is only Yahoo's website that does this. My friends who also have MBP's do not encounter this problem. I've run malware and virus checks and come up empty every time. I have done disk repair and it says the disk is okay. I cannot find any solution to this problem other than avoid visiting Yahoo. 

Note: I have I have had this problem since upgrading from Yosemite to El Capitan.

If anyone has a clue what is going on please let me know.

MacBook Pro (13-inch Mid 2012), OS X El Capitan (10.11.1)

Posted on Oct 31, 2015 9:45 PM

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Q: Yahoo website is causing MBP to crash

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  • by John Galt,

    John Galt John Galt Nov 3, 2015 7:39 AM in response to pagekevi
    Level 8 (48,633 points)
    Mac OS X
    Nov 3, 2015 7:39 AM in response to pagekevi

    That looks like nothing I would expect in that there are a tremendous number of open files and ports, but it is consistent with the problems you're describing.

     

    Open System Preferences > Network. Choose the network interface you are using when you have the problem (probably Wi-Fi), then click Advanced...

     

    Click the TCP/IP tab. What does it say next to "Configure IPv6"?

  • by pagekevi,

    pagekevi pagekevi Nov 3, 2015 8:00 AM in response to John Galt
    Level 1 (0 points)
    Nov 3, 2015 8:00 AM in response to John Galt

    It says "Automatically"

  • by John Galt,

    John Galt John Galt Nov 3, 2015 8:30 AM in response to pagekevi
    Level 8 (48,633 points)
    Mac OS X
    Nov 3, 2015 8:30 AM in response to pagekevi

    Try changing it to "off". After making that selection, you have to click OK and then Apply. Restart your Mac and evaluate how Yahoo's website performs.

  • by pagekevi,

    pagekevi pagekevi Nov 3, 2015 8:40 AM in response to John Galt
    Level 1 (0 points)
    Nov 3, 2015 8:40 AM in response to John Galt

    I don't have the option to switch it to "off". It says, "Manually" or "Link-local only". If I switch to "Manually" it asks me to input an IPv6 which I don't know.

  • by pagekevi,

    pagekevi pagekevi Nov 3, 2015 8:43 AM in response to pagekevi
    Level 1 (0 points)
    Nov 3, 2015 8:43 AM in response to pagekevi

    Okay, I got it to switch to "Manually". Restarting now.

  • by John Galt,

    John Galt John Galt Nov 3, 2015 8:44 AM in response to pagekevi
    Level 8 (48,633 points)
    Mac OS X
    Nov 3, 2015 8:44 AM in response to pagekevi

    Sorry, I meant to write "Link-local only". Try that.

  • by pagekevi,

    pagekevi pagekevi Nov 3, 2015 8:54 AM in response to John Galt
    Level 1 (0 points)
    Nov 3, 2015 8:54 AM in response to John Galt

    The same issue still occurs

  • by John Galt,

    John Galt John Galt Nov 3, 2015 11:24 AM in response to pagekevi
    Level 8 (48,633 points)
    Mac OS X
    Nov 3, 2015 11:24 AM in response to pagekevi

    OK, revert the change by setting IPv6 back to "Automatic".

     

    Something isn't adding up, which usually means I'm missing something obvious. I observed a very similar, if not identical problem a few days ago but the wireless network I was using was performing a bit slow. After loading some web pages (none of them Yahoo though) "Safari can't connect to server" appeared and no more webpages would load until I restarted the Mac. That is what led me to suspect network problems. I was unable to correlate it with anything specific, and the problem went away on its own after connecting to a different network with better throughput. It shouldn't occur at all though, even on a slow network.

     

    Confirm you are not using any third party "memory cleaning" applications or any similarly categorized utility. It would certainly cause what you're describing.

     

    Another suggestion: Enable Safari's Develop menu by opening Safari's Preferences... Advanced, and select the box "Show Develop menu in menu bar". The Develop menu will appear. When the problem occurs, select "Empty Caches". Determine if that has any effect.

     

    To isolate the potential problems to your User Account, please create a new, temporary User Account according to the following: How to test an issue in another user account on your Mac - Apple Support. Reply with your observations using the temporary User account. If the problem does not occur while using it, some more suggestions will be applicable.

     

    When you are finished troubleshooting, you can delete that account.

  • by pagekevi,

    pagekevi pagekevi Nov 3, 2015 11:55 AM in response to John Galt
    Level 1 (0 points)
    Nov 3, 2015 11:55 AM in response to John Galt

    I have no third party "memory cleaning" apps. After creating the temporary account the same issue occurred in that account.

  • by John Galt,

    John Galt John Galt Nov 3, 2015 12:05 PM in response to pagekevi
    Level 8 (48,633 points)
    Mac OS X
    Nov 3, 2015 12:05 PM in response to pagekevi

    I realize this is getting old and it seems no progress is being made, but everything you are doing will eventually isolate the cause. It may or may not be anything you can fix though.

     

    Next, try the following:

     

    1. Shut down your Mac.
    2. Load OS X Recovery by holding and r (two fingers) while you start your Mac with a third finger.
    3. At the Mac OS X Utilities screen, release those two fingers.
    4. Choose Get Help Online.
    5. Safari will launch, but it will lack your bookmarks, favorites, history and other preferences.
    6. Load a few web pages and observe how well Safari performs in Recovery mode, compared to how it has been.

     

    Restart your Mac normally and describe your results.

  • by pagekevi,

    pagekevi pagekevi Nov 3, 2015 12:33 PM in response to John Galt
    Level 1 (0 points)
    Nov 3, 2015 12:33 PM in response to John Galt

    Just letting you know I'm in a spot where my laptop isn't connecting to the wifi. As soon as I can move to a better location I'll update you with what I find. It might be an hour or two

  • by pagekevi,

    pagekevi pagekevi Nov 3, 2015 1:32 PM in response to pagekevi
    Level 1 (0 points)
    Nov 3, 2015 1:32 PM in response to pagekevi

    Update: I did NOT have the issue in Recovery mode. Yahoo worked just fine and so did other websites.

  • by John Galt,

    John Galt John Galt Nov 3, 2015 2:00 PM in response to pagekevi
    Level 8 (48,633 points)
    Mac OS X
    Nov 3, 2015 2:00 PM in response to pagekevi

    Thanks. In the same manner as finding the Internet Plug-Ins folder contents as described in Apple's Support document above, please post the contents of each of the following folders. In other words choose the Finder's Go menu > Go to Folder.

     

    In that field, type

     

    /Library/LaunchAgents

     

    and click Go. Post the contents of that window. Be sure to capture all its contents. If you are using "list view" please expand the Name column so that the entire file name is readable.

     

    Repeat the above with the following

     

    /Library/LaunchDaemons

     

    and (though it should already have been ruled out as a factor)

     

    ~/Library/LaunchAgents

     

    Post the contents of those three windows.

  • by pagekevi,

    pagekevi pagekevi Nov 3, 2015 2:07 PM in response to John Galt
    Level 1 (0 points)
    Nov 3, 2015 2:07 PM in response to John Galt

    here is the ~/Library/LaunchAgents

    Screen Shot 2015-11-03 at 3.03.42 PM.png

     

    /Library/LaunchAgents

    Screen Shot 2015-11-03 at 3.02.48 PM.png

     

    /Library/LaunchDaemons

    Screen Shot 2015-11-03 at 3.03.13 PM.png

  • by John Galt,Solvedanswer

    John Galt John Galt Nov 3, 2015 3:12 PM in response to pagekevi
    Level 8 (48,633 points)
    Mac OS X
    Nov 3, 2015 3:12 PM in response to pagekevi

    It appears something called K9 Web Protection is installed, or was installed at one time:

     

    http://www1.k9webprotection.com/

     

    Same goes for "CleanMyMac". Any system that has been affected by it will not work properly.

     

    Try uninstalling "K9 Web Protection" first, but if that is not successful the only certain remedy for CleanMyMac's effects on a Mac is a complete system erase and reinstall.

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