alessandro51

Q: Share button not working

Hello,

 

I have a Macbook Pro Retina 13', mid 2015.

 

Today I tried to share a file with airdrop like I'm used to do always.

Right click on the file, share -> but as soon as i click either email, airdrop or imessage, nothing happens.

Moreover, if I try to share a web page from safari, the browser freezes and I have to close safari.

 

Is there any solution?

 

Thanks

MacBook Pro with Retina display, OS X El Capitan (10.11.1)

Posted on Nov 3, 2015 2:14 PM

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Q: Share button not working

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  • Helpful answers

  • by Eric Root,

    Eric Root Eric Root Nov 3, 2015 2:32 PM in response to alessandro51
    Level 9 (71,130 points)
    iTunes
    Nov 3, 2015 2:32 PM in response to alessandro51
  • by alessandro51,

    alessandro51 alessandro51 Nov 3, 2015 2:41 PM in response to Eric Root
    Level 1 (6 points)
    Notebooks
    Nov 3, 2015 2:41 PM in response to Eric Root

    Thank you, but unfortunately, didn't work .

    Share button and every option are there, but when I try to use them, it closes my small "right-click" window, and nothing happens.

    If I click mail or imessage, the apps do not start.

    Two days ago it worked perfectly, now something has changed and dunno what it is.

  • by Linc Davis,

    Linc Davis Linc Davis Nov 3, 2015 3:24 PM in response to alessandro51
    Level 10 (207,963 points)
    Applications
    Nov 3, 2015 3:24 PM in response to alessandro51

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

  • by alessandro51,

    alessandro51 alessandro51 Nov 4, 2015 8:11 AM in response to Linc Davis
    Level 1 (6 points)
    Notebooks
    Nov 4, 2015 8:11 AM in response to Linc Davis

    Hello, here it is:

     

    http://pastebin.com/Dm80dYzN

     

    I read messages like "airdrop crash" so I think this is where something goes wrong.


    Thank you!

  • by alessandro51,

    alessandro51 alessandro51 Nov 4, 2015 8:32 AM in response to Linc Davis
    Level 1 (6 points)
    Notebooks
    Nov 4, 2015 8:32 AM in response to Linc Davis

    While this is the crash log when I try to share with mail

     

    http://pastebin.com/qzH2vnuR

  • by Linc Davis,

    Linc Davis Linc Davis Nov 4, 2015 8:40 AM in response to alessandro51
    Level 10 (207,963 points)
    Applications
    Nov 4, 2015 8:40 AM in response to alessandro51

    Please read this whole message before doing anything.

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

    Step 1

    The purpose of this step is to determine whether the problem is localized to your user account.

    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

    While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

    Test while logged in as Guest. Same problem?

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

    Step 2

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

    Please take this step regardless of the results of Step 1.

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

    Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

    Test while in safe mode. Same problem?

    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

  • by diegofromcrc,

    diegofromcrc diegofromcrc Mar 19, 2016 10:47 PM in response to Linc Davis
    Level 1 (4 points)
    Mac OS X
    Mar 19, 2016 10:47 PM in response to Linc Davis

    I have the same problem. This is the Console text:

     

    Should I do what you suggested on your latest post (nov 4)?

     

    19/3/16 23:33:58,231 pkd[528]: enabling pid=54548 for plug-in com.apple.Notes.SharingExtension(1.2) 2DAC9E68-CC33-459C-8805-1F7DC2351111 /Applications/Notes.app/Contents/PlugIns/com.apple.Notes.SharingExtension.appex

    19/3/16 23:33:58,259 secinitd[540]: No AppSandbox cache present.

    19/3/16 23:33:58,315 com.apple.Notes.SharingExtension[54560]: ### Failed to load Addressbook class CNContactNameFormatter

    19/3/16 23:33:58,318 com.apple.Notes.SharingExtension[54560]: plug-in sdk "com.apple.share-services" not registered

    19/3/16 23:33:58,318 com.apple.Notes.SharingExtension[54560]: plug-in sdk "com.apple.share-services" not registered

    19/3/16 23:33:58,319 com.apple.xpc.launchd[1]: (com.apple.Notes.SharingExtension[54560]) Service exited due to signal: Illegal instruction: 4

    19/3/16 23:33:58,319 diagnosticd[148]: error evaluating process info - pid: 54560, puniqueid: 54560

    19/3/16 23:33:58,319 Safari[54548]: plugin com.apple.Notes.SharingExtension interrupted

    19/3/16 23:33:58,319 Safari[54548]: Hub connection error Error Domain=NSCocoaErrorDomain Code=4097 "connection to service named com.apple.Notes.SharingExtension" UserInfo={NSDebugDescription=connection to service named com.apple.Notes.SharingExtension}

    19/3/16 23:33:58,319 Safari[54548]: --error: [ShareKit] error in -[NSExtension beginExtensionRequestWithInputItems:completion: Error Domain=NSCocoaErrorDomain Code=4097 "connection to service named com.apple.Notes.SharingExtension" UserInfo={NSDebugDescription=connection to service named com.apple.Notes.SharingExtension}

    19/3/16 23:33:58,330 com.apple.xpc.launchd[1]: (com.apple.ReportCrash[54561]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.ReportCrash

  • by bborysenko,

    bborysenko bborysenko Mar 28, 2016 4:08 PM in response to alessandro51
    Level 1 (4 points)
    Mac OS X
    Mar 28, 2016 4:08 PM in response to alessandro51

    that one helps me Re: Share Button

  • by OS12CV,

    OS12CV OS12CV Apr 3, 2016 6:33 PM in response to Linc Davis
    Level 1 (8 points)
    Mac OS X
    Apr 3, 2016 6:33 PM in response to Linc Davis

    I have the same problem! In my case this always happened! Below the little part of log.

    I have one MacBook Pro with Retina display, OS X El Capitan (10.11.4)

     

     

    Process:               ShareMail [2960]

    Path:                  /System/Library/PrivateFrameworks/ShareKit.framework/Versions/A/PlugIns/ShareMa il.appex/Contents/MacOS/ShareMail

    Identifier:            ShareMail

    Version:               1.0 (454.21)

    Code Type:             X86-64 (Native)

    Parent Process:        ??? [1]

    Responsible:           ShareMail [2960]

    User ID:               501

     

     

    Date/Time:             2016-04-03 21:15:11.824 -0300

    OS Version:            Mac OS X 10.11.4 (15E65)

    Report Version:        11

    Anonymous UUID:        375EBF3B-3A78-B272-0295-60940DB8C934

     

    Time Awake Since Boot: 1800 seconds

     

     

    System Integrity Protection: enabled

     

     

    Crashed Thread:        0  Dispatch queue: com.apple.main-thread

     

     

    Exception Type:        EXC_BAD_INSTRUCTION (SIGILL)

    Exception Codes:       0x0000000000000001, 0x0000000000000000

    Exception Note:        EXC_CORPSE_NOTIFY

     

     

    Application Specific Information:

    Configuration error: No SDK cache entry for extension!

     

     

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

    0   libxpc.dylib                   0x00007fff93902046 xpc_bundle_create_main + 442

    1   libxpc.dylib                   0x00007fff93901cdc xpc_main + 64

    2   com.apple.Foundation           0x00007fff8db64bf3 -[NSXPCListener resume] + 160

    3   com.apple.pluginkit.framework 0x00007fff90cb8e44 -[PKService run] + 493

    4   com.apple.pluginkit.framework 0x00007fff90cb8b25 +[PKService main] + 55

    5   com.apple.pluginkit.framework 0x00007fff90cb8e86 +[PKService _defaultRun:arguments:] + 17

    6   libdyld.dylib                 0x00007fff951a05ad start + 1

    Thread 1:

    0   libsystem_kernel.dylib         0x00007fff8b7305e2 __workq_kernreturn + 10

    1   libsystem_pthread.dylib       0x00007fff9a5db578 _pthread_wqthread + 1283

    2   libsystem_pthread.dylib       0x00007fff9a5d9341 start_wqthread + 13

    Thread 2:: Dispatch queue: com.apple.libdispatch-manager

    0   libsystem_kernel.dylib         0x00007fff8b730efa kevent_qos + 10

    1   libdispatch.dylib             0x00007fff99b0b165 _dispatch_mgr_invoke + 216

    2   libdispatch.dylib             0x00007fff99b0adcd _dispatch_mgr_thread + 52

     

    is there any solution?