HT205300: Use Siri on your Apple TV (4th generation)

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Andrew Stanton1

Q: ATV 4: Siri Not Respnding

I set up my new AppleTV, and everything works fine except Siri. When I press and hold the microphone button, Siri does not respond to anything I say. Instead, it gives me a list of suggestions of things I can say, such as what is the weather like. Siri doesn't respond to those questions either. The remote appears to work perfectly, otherwise.

 

When I set up, I turned Siri on and selected US as my location, as well as turning on location services. After discovering the problem, I confirmed these settings in preferences.

 

Can anyone suggest a fix?

Posted on Nov 3, 2015 7:50 PM

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Q: ATV 4: Siri Not Respnding

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  • by Marlon Bos,

    Marlon Bos Marlon Bos Nov 4, 2015 8:02 AM in response to Andrew Stanton1
    Level 1 (40 points)
    Nov 4, 2015 8:02 AM in response to Andrew Stanton1

    Do you push the button as long as you speaking. Other then on the iPhone, you have to keep pressing the Siri button till you're finished speaking.

  • by Andrew Stanton1,

    Andrew Stanton1 Andrew Stanton1 Nov 4, 2015 4:37 PM in response to Marlon Bos
    Level 1 (19 points)
    Nov 4, 2015 4:37 PM in response to Marlon Bos

    Fair question, but I am indeed holding down the Siri button.

  • by morrispe,

    morrispe morrispe Nov 4, 2015 5:17 PM in response to Andrew Stanton1
    Level 4 (1,227 points)
    Apple Music
    Nov 4, 2015 5:17 PM in response to Andrew Stanton1

    Thats odd as pressing and releasing the Siri button will do exactly as you say and scroll through a list of example queries and suggested searches. Pressing and holding Siri until you are finished speaking should provide a search result or response back from Siri.

  • by Andrew Stanton1,

    Andrew Stanton1 Andrew Stanton1 Nov 8, 2015 9:43 AM in response to morrispe
    Level 1 (19 points)
    Nov 8, 2015 9:43 AM in response to morrispe

    And yet …

  • by Protodd,

    Protodd Protodd Nov 8, 2015 10:51 AM in response to Andrew Stanton1
    Level 4 (2,069 points)
    Nov 8, 2015 10:51 AM in response to Andrew Stanton1

    Then you have 1 of 2 issues. Either you are not "clicking" as needed or the clicker in your remote is not working and I would go back to the Apple Store for testing.

  • by StevenPalm,

    StevenPalm StevenPalm Nov 10, 2015 12:42 PM in response to Andrew Stanton1
    Level 1 (0 points)
    Nov 10, 2015 12:42 PM in response to Andrew Stanton1

    Same problem here. Brand new Apple TV 4. I bought it at BestBuy, so when I could not get this functionality to work I took it back. Brought home another one, SAME PROBLEM. Which is puzzling... And you might think points to user error, but I have had Apple devices for years, am an IT pro, and can't believe it is just user error.

     

    If I disable Siri, then pressing the button does nothing.

     

    If Siri is enabled, pressing [and holding] the button brings up the little 'rainbow' bar, or whatever you want to call it, but it never "modulates" or waves as though it is hearing audio. It just scrolls a list of suggested questions. If I release and press the Siri button again,this goes away.

     

    So clearly the SIRI BUTTON is working. But why won't it hear or respond is puzzling.

     

    I tried pushing the button and holding it down continuously.  Nothing.  I tried pressing it, releasing it, and when the prompt comes up pressing and holding it down while speaking. Nothing.

     

    I have updated to the latest software, no change.


    VERY FRUSTRATING.  Should I just take htis one back too?  {sigh}

  • by StevenPalm,

    StevenPalm StevenPalm Nov 10, 2015 2:38 PM in response to StevenPalm
    Level 1 (0 points)
    Nov 10, 2015 2:38 PM in response to StevenPalm

    BIZZARO WORLD

     

    I was testing using an HDMI to DVI video cable to my desktop monitor.

     

    It turns out that when I connected it with an HDMI to HDMI connection SIRI WORKED.

     

    Why in the world would Siri be affected by the type of OUTBOUND VIDEO CONNECTION??  Especially since, as I've read, Siri doesn't respond verbally on the Apple TV, what would it matter if you had audio versus just video (HDMI v DVI)???

     

    Anyway, this solved it for me.

  • by robertoc7,

    robertoc7 robertoc7 Dec 7, 2015 7:40 PM in response to StevenPalm
    Level 1 (2 points)
    Dec 7, 2015 7:40 PM in response to StevenPalm

    Same exact situation. HDMI to HDMI worked.

     

    Thanks!!!!

  • by Noisyjohnny,

    Noisyjohnny Noisyjohnny Jul 15, 2016 1:44 AM in response to Andrew Stanton1
    Level 1 (4 points)
    Apple TV
    Jul 15, 2016 1:44 AM in response to Andrew Stanton1

    It seems Siri doesn't work if Zoom is enabled. I fixed this problem by turning off Zoom in the Accessibility options. Sometimes you may need to play around a bit after turning it off to get Siri back.

  • by ketankothari,

    ketankothari ketankothari Jul 16, 2016 1:25 PM in response to Noisyjohnny
    Level 1 (4 points)
    Jul 16, 2016 1:25 PM in response to Noisyjohnny

    once i turned off zoom, siri started wotking. Great tip.

  • by unscriptable,

    unscriptable unscriptable Aug 18, 2016 6:45 PM in response to Andrew Stanton1
    Level 1 (4 points)
    Apple TV
    Aug 18, 2016 6:45 PM in response to Andrew Stanton1

    Turning off Zoom fixed it for us, too.