dannyfromhöllviken

Q: Problems with mail in iOS 9

I have updated my iPad generation 4 to iOS 9. First the iPad froze when it updated to the OS, I had to press and hold down both buttons for a few seconds in order to restart the iPad.

I have now discovered that the contents of all of my email are missing, the emails are still there but they lack content, it only says  "The letter has not been downloaded from the server." The contents of the e-mail is visible the first time I open them, but the next time the content is gone.

How do I recover the contents of my email?

iPad (4th gen) Wi-Fi, iOS 9

Posted on Sep 20, 2015 4:33 AM

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Q: Problems with mail in iOS 9

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  • by mariotheplumber,

    mariotheplumber mariotheplumber Nov 2, 2015 2:34 AM in response to LotusPilot
    Level 1 (53 points)
    Apple TV
    Nov 2, 2015 2:34 AM in response to LotusPilot

    My experience, the issue remains even with "load remote images" disabled.

     

    Hey, but at least we got Emoji's in the last s/w release, so now we can send unhappy faces to the Apple Feedback (If only I knew how, or cared!)

  • by fogey22,

    fogey22 fogey22 Nov 2, 2015 6:26 AM in response to mariotheplumber
    Level 1 (0 points)
    Nov 2, 2015 6:26 AM in response to mariotheplumber

    Yes, because it is *so* much more important to include funny-face-characters than it is to actually be able to read the messages you get!

     

    I've adapted to this mess by flagging messages to deal with later -- at least I can then see which ones they are (even if they're days or weeks old); it's more of a reference/reminder/to-do list with hints than actual messages so it's not completely useless when I get to my PC to take care of things. Most of them do still display the preview lines, which I upped from 2 to 6 since this whole fiasco started.

     

    It's only a few years back that I didn't do *any* mail-by-mobile. Apple is getting me out of the habit as I return to the old "do it at my desk" routine, albeit with a brief look-ahead at what's in store from my iphone.

  • by Kim~B,

    Kim~B Kim~B Nov 4, 2015 4:47 AM in response to Will 616
    Level 1 (0 points)
    Nov 4, 2015 4:47 AM in response to Will 616

    I have seen this problem on an email in my out box, leads me to the conclusion it's a bug in the email program.

     

    From the posts here, it seems to be limited to Pop accounts. Pop can only talk to one device at once and often I get a message to say, unable to get emails as it's in use on another device. So I'm thinking could it be something to do with using pop accounts on multiple devices and the way the mail program responds.

     

    Is there anybody here that has the problem and only acesses their emails from one device?

  • by quidam,

    quidam quidam Nov 4, 2015 5:29 AM in response to Kim~B
    Level 1 (5 points)
    Nov 4, 2015 5:29 AM in response to Kim~B

    It looks like the 'This message has not been downloaded from the server' problem has been solved. All my emails with content since last Thursday until now, are still visible! The previous ones, older than Thursday, seem to be permanently lost. Am I the only one to be lucky, or am I dreaming?

     

  • by mariotheplumber,

    mariotheplumber mariotheplumber Nov 4, 2015 5:36 AM in response to quidam
    Level 1 (53 points)
    Apple TV
    Nov 4, 2015 5:36 AM in response to quidam

    not to be offensive... but potentially dreaming. Although with the number of Apple issues these days - it's more like a nightmare.

     

    I had similar, where things started to look OK, but then hey presto - emails with the dreaded message started to reappear.

     

    What have you changed / updated recently to make you think it's resolved?

  • by Shonabc,

    Shonabc Shonabc Nov 4, 2015 5:57 AM in response to quidam
    Level 1 (0 points)
    Nov 4, 2015 5:57 AM in response to quidam

    There issue has been intermittent all along. I cant figure out any pattern. Even between devices it doesn't always effect the same emails?!? Keep us posted if it truley is fixed for you.

  • by Kim~B,

    Kim~B Kim~B Nov 4, 2015 6:39 AM in response to Kim~B
    Level 1 (0 points)
    Nov 4, 2015 6:39 AM in response to Kim~B

    Downloading emails in quick succession onto two iPads. on iPad 1 the 25 emails had the correct first couple of lines preview in the left hand panel, but the message in the right panel had:This message has not been downloaded from the sever. On iPad 2 the left hand preview had This message has no content, on all messages downloaded. Strange definitely not right.

  • by Diana.McCall,

    Diana.McCall Diana.McCall Nov 4, 2015 9:24 AM in response to Kim~B
    Level 4 (3,812 points)
    Apple TV
    Nov 4, 2015 9:24 AM in response to Kim~B

    My latest observation is that it takes about 5 days for some emails to fade away. Although certain ones diasppear as soon as they're viewed. This is independent of whether they are still present on the pop server. At least, we need a reload button. A "stop doing this option would be nice also."

  • by quidam,

    quidam quidam Nov 4, 2015 9:36 AM in response to mariotheplumber
    Level 1 (5 points)
    Nov 4, 2015 9:36 AM in response to mariotheplumber

    I haven't changed nothing at all. My last update was iOS 9.1. I'll keep you informed of any changes.

  • by Steven Shmerler,

    Steven Shmerler Steven Shmerler Nov 5, 2015 5:11 AM in response to dannyfromhöllviken
    Level 1 (93 points)
    Applications
    Nov 5, 2015 5:11 AM in response to dannyfromhöllviken

    The "message not downloaded from server" body text issue on POP mail is a real nightmare and talking with AppleCare and a Genius Bar rep all who call this problem an "emerging issue" feels cavalier but certainly not to the degree it deserves.

     

    I CANT GET MY EMAIL WHEN AWAY FROM A COMPUTER!

     

    TThis is not an emerging issue, it's killing my ability to communicate with clients, staff, etc.

     

    rant aside.

     

    in addition to this POP issue, I note that for IMAP gmail, there's nowhere to input my username and password in Settings > Mail, etc. > gmail account. I can on OSX email account configuration. as a result I can't get IMAP gmail mail on my mobile devices.

     

    so between my POP accounts and IMAP Gmail accounts, Apple mobile devices are not functional or reliable in IOS 9

     

    and while I'm at it - why hasn't Apple fixed the text input bug(s) in Discussiins fields so that letters capitalize and the first character on a new line doesn't repeat as in TThis - 4 paragraphs above.

     

    (sorry for the thread jump)

  • by mariotheplumber,

    mariotheplumber mariotheplumber Nov 5, 2015 5:39 AM in response to Steven Shmerler
    Level 1 (53 points)
    Apple TV
    Nov 5, 2015 5:39 AM in response to Steven Shmerler

    Agree it's not an emerging issue - it's an issue that's been there since IOS9 was released. (Maybe emerging means something different in Apple lingo')  However, it certainly seems these days that Apple doesn't listen to customer feedback, but only responds to issues when the media get hold of them.

     

    As far as your gmail IMAP account...Settings > Mail > Add Account - displays popup list with different type of mail accounts - Google is listed and then prompts for Username & Password. Alternatively "other" at the bottom of the list lets you add an account manually.

  • by LotusPilot,

    LotusPilot LotusPilot Nov 5, 2015 6:10 AM in response to mariotheplumber
    Level 1 (0 points)
    Nov 5, 2015 6:10 AM in response to mariotheplumber

    PPerhaps the Apple-dictionary definition of "emerging" is one of noise becoming loud enough that Apple.com can no longer ignore it.  Too many people have been complaining of consistently broken IMAP and POP client-server communications / broken mail-clients, in iOS 9.x, for it to be considered an "unlucky" consequence of a failed (or partially failed) iOS upgrade on their iThings.

     

    WHere those that look or choose to participate in discussion within the "unmonitored" Apple support forums, we should also consider the high number of disappointed users that either give-up, or simply live with sub-standard software.  If we had the ability to return our devices to a less feature-rich, but working, version of iOS ( such as, cough, 7.x), many would do so if only to have a reliable portable communication tool.

     

    MAny of us love the potential of the Apple ecosystem - and have invested heavily in multiple devices - but we're rapidly falling out of love and losing patience.

  • by Philly_Phan,

    Philly_Phan Philly_Phan Nov 5, 2015 6:15 AM in response to LotusPilot
    Level 6 (13,576 points)
    iPhone
    Nov 5, 2015 6:15 AM in response to LotusPilot

    LotusPilot wrote:

     

    Too many people have been complaining of consistently broken IMAP and POP client-server communications / broken mail-clients, in iOS 9.x, for it to be considered an "unlucky" consequence of a failed (or partially failed) iOS upgrade on their iThings.

    How many is "too many?"

  • by mariotheplumber,

    mariotheplumber mariotheplumber Nov 5, 2015 8:41 AM in response to LotusPilot
    Level 1 (53 points)
    Apple TV
    Nov 5, 2015 8:41 AM in response to LotusPilot

    I know several people (Several is a word that shows size or number when you can’t be specific or when you want to summarize.) who have ditched their Apple devices in favour of other manufacturers since IOS9 release, because as you quite rightly said they "rapidly falling out of love and losing patience."

  • by Philly_Phan,

    Philly_Phan Philly_Phan Nov 5, 2015 8:48 AM in response to mariotheplumber
    Level 6 (13,576 points)
    iPhone
    Nov 5, 2015 8:48 AM in response to mariotheplumber

    "Several" out of millions and millions is meaningless.

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