caejozi

Q: Opening numbers from chrome, windows 8. I can log into icloud and see files, but when I try open it hangs

Hi

 

I have Windows 8 and I am trying to open a shared work file on numbers. I log into iCloud successfully, and see the files that I need to use. When I try open them in my browser it just hangs with the page never loading.

 

What do I need to do to open the file? Is there an app that I need to install?

 

I thought that you could work on the file in your browser and that you did not need to install any add on applications.

 

Please could you give me some advice?

 

Thanking you in advance.

 

Cae

null, Windows 8, Opening Numbers on iCloud in browse

Posted on Nov 4, 2015 4:41 AM

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Q: Opening numbers from chrome, windows 8. I can log into icloud and see files, but when I try open it hangs

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  • by joe_7399,

    joe_7399 joe_7399 Nov 6, 2015 6:26 AM in response to caejozi
    Community Specialists
    Nov 6, 2015 6:26 AM in response to caejozi

    Hi Cae,

     

    I see that you're currently unable to load a particular iWork for iCloud document on iCloud.com.  To help isolate this issue, I'd like you to please try and open another iWork document.  If that opens, then the issue has been isolated to the document itself, which would need to be deleted and shared again from the originator.  If you're still unable to open any iWork document, then there may be an issue with the browser you're using.  In order to use iWork for iCloud, you will need to use either browser below:

     

    • Internet Explorer 10.0.9 or later (Windows)
    • Google Chrome 27.0.1 or later

    iWork for iCloud beta: Supported operating systems and browsers

     

     

    If you're using one of the supported browsers, and it's still not loading, then I suggest that you try the other browser. If it only happens with one browser, then clear out all of the history and web data from the browser, and also disable any extensions.

     

    Cheers.