dannyfromknoxville

Q: Fox Now not working

I have a Gen 2 Apple TV. Fox Now was working great until the new product was announced. Seriously, as soon as the new one was in the Apple Store, Fox Now stopped working. I restored it to factory defaults, signed into Fox Now and activated it. All the other apps, including HBO GO work flawlessly. Fox Now only gives me the endless "Accessing Fox Now" screen. I've left it on all night to no avail. I'm connected via Ethernet and have a 22mbps connection. I've gone through all of Fox Now's troubleshooting page and restarted the Apple TV over and over again. Nothing. Other than buying a new Apple TV, do I have any options?

- AT&T U-Verse

- Apple TV 2nd Gen.

- Ethernet, 22mbps

- All other apps working

 

Thank you,

Buck

iMac, Mac OS X (10.7.2)

Posted on Nov 2, 2015 6:55 PM

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Q: Fox Now not working

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  • Helpful answers

  • by mario49,

    mario49 mario49 Nov 4, 2015 6:46 AM in response to dannyfromknoxville
    Community Specialists
    Nov 4, 2015 6:46 AM in response to dannyfromknoxville

    Hey dannyfromknoxville,

     

    If I understand correctly, you are trying to watch Fox Now but it is not working. It looks like you have already done some troubleshooting. I would recommend you read this article, it may be able to help troubleshoot the issue. 

     

    Get help with third-party apps on your Apple TV - Apple Support

     

    Thank you for using Apple Support Communities. 
    Have a good one. 

  • by DCGRAND,

    DCGRAND DCGRAND Nov 4, 2015 7:36 PM in response to dannyfromknoxville
    Level 1 (0 points)
    Nov 4, 2015 7:36 PM in response to dannyfromknoxville

    I am having the same issue. FOX NOW works fine on my Roku, MacBook computer etc, however not on the Apple TV anymore as of a few days ago. "Accessing FOX NOW" and the spinning wheel is all I get after the release of the new Apple TV. I've tried multiple restarts on my 2nd generation. Signing out and then in again to FOX NOW makes no difference. All other channels work (HBO GO, ESPN etc.) No solution Apple ? Thanks. I don't want to buy another Roku for the other room.

  • by DCGRAND,

    DCGRAND DCGRAND Nov 4, 2015 7:40 PM in response to mario49
    Level 1 (0 points)
    Nov 4, 2015 7:40 PM in response to mario49

    Hi Mario, your answer did not help me. This is now a known Apple TV issue with FOX NOW. Exactly the same circumstances and no, I do not also live in Knoxville.

  • by SeattleJane,

    SeattleJane SeattleJane Nov 4, 2015 8:52 PM in response to dannyfromknoxville
    Level 1 (0 points)
    Nov 4, 2015 8:52 PM in response to dannyfromknoxville

    I've been having the same problem as well. it worked fine a couple weeks ago when I was catching up on some shows. Now it just says accessing Fox Now and nothing. All the other channels work except for Fox Now and FX Now.

  • by 1moreRobot,

    1moreRobot 1moreRobot Nov 5, 2015 4:44 PM in response to dannyfromknoxville
    Level 1 (4 points)
    Nov 5, 2015 4:44 PM in response to dannyfromknoxville

    Yes same issue here, also with 2nd gen Apple TV. We are on Verizon FiOS.

     

    Apple TV software is up to date, I've done restarts and signed in and out of the fox app. Also tried manually inputting a DNS setting but nothing has made a difference.

     

    The solution is not buying a new Apple TV! This worked fine before and someone somewhere has flipped the wrong switch or written a buggy line of code. Needs to be fixed!

  • by Subicamping,

    Subicamping Subicamping Nov 6, 2015 8:17 PM in response to dannyfromknoxville
    Level 1 (0 points)
    Nov 6, 2015 8:17 PM in response to dannyfromknoxville

    I Am having the same issue. Gen 2 Apple TV. FOX NOW just displays the "accessing FOX NOW" message for hours. FOX NOW works fine from iphone and MacBook but not Apple TV. Worked last week without any problems. I've reset the Apple TV and re-signed into FOX NOW. Nothing seems to solve the issue. Other apps, CBS, NBC, HBO are working fine. I wish Apple would acknowledge the issue and at least pretend to be working on a fix, or working with Fox to figure it out.

  • by 1moreRobot,

    1moreRobot 1moreRobot Nov 6, 2015 9:58 PM in response to Subicamping
    Level 1 (4 points)
    Nov 6, 2015 9:58 PM in response to Subicamping

    Truth be told, this isn't the only issue with the 2nd gen Apple TV. The ABC app crashes at almost every commercial break, and Netflix hangs and crashes at least once just about every time we use it. This is on two different Apple TVs, so it's not just a faulty unit.

     

    I feel they've pushed out such buggy software that this model is verging on unusable for us. We're not all that interested in the new 4th gen Apple TV (and its cost), but it's likely it's the only thing Apple will pay attention to these days. I'm not even sure the 3rd generation boxes that they're still selling will ever get another software revision (with the possible exception of more junky, bug-ridden to the point of unusable channels).

     

    Not sure what our next TV box will be. Likely not an Apple product.

  • by lthaddix,

    lthaddix lthaddix Nov 10, 2015 11:06 AM in response to dannyfromknoxville
    Level 1 (0 points)
    Nov 10, 2015 11:06 AM in response to dannyfromknoxville

    Was having the same "Accessing Fox Now" problem.  I contacted Fox Support and they sent me an email today that they pushed out an update and the app should be working.  I accessed Fox Now on my 2nd Generation Apple TV and everything is working fine.  I hope the latest update works for everyone else. 

  • by SeattleJane,

    SeattleJane SeattleJane Nov 10, 2015 1:31 PM in response to lthaddix
    Level 1 (0 points)
    Nov 10, 2015 1:31 PM in response to lthaddix

    Thank you so much for posting that. Mine is back to working correctly today.

  • by DCGRAND,

    DCGRAND DCGRAND Nov 10, 2015 7:34 PM in response to dannyfromknoxville
    Level 1 (0 points)
    Nov 10, 2015 7:34 PM in response to dannyfromknoxville

    Super. Thanks Fox/Apple