HT204187: If Mail on your Mac keeps asking for your password

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hmpost
Level 1 (0 points)

Q: Apple Mail with El Capitan keeps crashing

Since upgrading to El Capitan my Apple Mail keeps closing 3-4 times per day.    The program seems to close upon sending a email.

I was experiencing another issue with one particular email account, but I have since removed the deactivated it  and just log into the browser version. It was happening almost 60% of the time I was using Apple Mail and it seemed to be taxing the CPU as the fans continually ran high.

I tend to keep my emails and have over 7000 messages and with the other account I had over 12,000 messages, and I am wondering if this may be the issue? 

 

This is happening on my 2010 MacBook Pro running version 10.11.1 of El Capitan and version 9.1 of Mail

 

thanks

 

marshall

Posted on Nov 3, 2015 7:23 AM

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Q: Apple Mail with El Capitan keeps crashing

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  • Helpful answers

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Nov 9, 2015 12:42 PM in response to hmpost
    Level 10 (207,926 points)
    Applications
    Nov 9, 2015 12:42 PM in response to hmpost

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    Step 1

    For this step, the title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    In the top right corner of the Console window, there's a search box labeled Filter. Enter the name of the crashed application or process. For example, if Safari crashed, you would enter "Safari" (without the quotes.)

    Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name, may appear in the log. Anonymize before posting.

    Step 2

    In the Console window, select

              DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports

    (not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

    I know the report is long, maybe several hundred lines. Please post all of it anyway.

    If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

    Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

    When you post the log extract or the crash report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

  • by Poupa,

    Poupa Poupa Nov 4, 2015 10:31 AM in response to Linc Davis
    Level 1 (0 points)
    Nov 4, 2015 10:31 AM in response to Linc Davis

    11/4/15 6:09:43.516 PM Mail[891]: [IMAP] Got Error Domain=MCMailErrorDomain Code=1030 "Mail was unable to open this mailbox on the server “imap.secureserver.net”.

     

     

    The server returned the error: full IMAP support is NOT enabled for this account" UserInfo={NSLocalizedDescription=Mail was unable to open this mailbox on the server “imap.secureserver.net”.

     

     

    The server returned the error: full IMAP support is NOT enabled for this account} for command IMAPSelectCommand "SELECT" <0x7fb0130649b0> Mailbox: <5 chars> (130.5 SELECT Inbox)

     

    11/4/15 6:09:43.516 PM Mail[891]: [IMAP] Got Error Domain=MCMailErrorDomain Code=1030 "Mail was unable to open this mailbox on the server “imap.secureserver.net”.

     

     

    The server returned the error: full IMAP support is NOT enabled for this account" UserInfo={NSLocalizedDescription=Mail was unable to open this mailbox on the server “imap.secureserver.net”.

     

     

    The server returned the error: full IMAP support is NOT enabled for this account} for command IMAPSelectCommand "SELECT" <0x7fb0130649b0> Mailbox: <5 chars> (130.5 SELECT Inbox)