HT201487: If you forgot your Apple ID password

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ovlan.7373

Q: i have i pad but i proget Apple id and password. i dont know how to open thet

Dear Sir

 

i Have i Pad Air. My Maneger Giveng For me gift . so that I pad Air Apple id and Password i dont know. I reset that but i tying to open new id and password but not support. please how i open that . i have Serial no.pleace help me

 

thank you.

iPad Air, iOS 9.1, i am proget user id and password

Posted on Nov 2, 2015 12:00 PM

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Q: i have i pad but i proget Apple id and password. i dont know how to open thet

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  • by swandy,Solvedanswer

    swandy swandy Nov 2, 2015 12:06 PM in response to ovlan.7373
    Level 4 (1,537 points)
    Apple Music
    Nov 2, 2015 12:06 PM in response to ovlan.7373

    You need to contact Apple Support. Doing a normal "reset" (holding the HOME and POWER buttons) on an iPad Air will not reset the password.

    Or if it was your manager's iPad originally, ask him to enter his password and then you can do a restore to factory settings.

  • by ovlan.7373,

    ovlan.7373 ovlan.7373 Nov 4, 2015 9:20 AM in response to swandy
    Level 1 (0 points)
    Nov 4, 2015 9:20 AM in response to swandy

    hi

    "reset" (holding the HOME and POWER buttons)  i doing this but next setup Asking APPLE USER AND PASSWORD. i enter new user and password but not support that.not working. now i am not in my manager i am in another company i cant asking him.please if i giving apple     SERIAL NUMBER you can support me open my I pad Air



    thank you

  • by swandy,

    swandy swandy Nov 4, 2015 8:02 PM in response to ovlan.7373
    Level 4 (1,537 points)
    Apple Music
    Nov 4, 2015 8:02 PM in response to ovlan.7373

    There is no one here who works for Apple to respond to.

    As I said you need to contact Apple Support directly via telephone and ask them to help you.

    But unless you can prove that the original owner of the iPad gave it to you as a gift, they might not be able to help you either.