HT201836: How to restart your Apple TV
Learn about How to restart your Apple TV
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Helpful answers
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Nov 4, 2015 5:35 AM in response to mhayihelpyouby Briansyddall,Hi
Charge Remote for an hour if its been in box for 2 months it may be
Almost flat set up then charge overnight .
Cheers
Brian ( UK )
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Nov 5, 2015 3:57 AM in response to mhayihelpyouby ramyramy,Hi,
Were you able to fix the problem? I have the exact problem. I will try to charge the remote.. But can someone confirm that this will solve the problem?
Thanks ! -
Nov 5, 2015 4:13 AM in response to mhayihelpyouby KentGoldings,I have the same problem. Apple support told me on the phone that I have to bring it in to an Apple Store to get it reset. Apparently there is supposed to be a screen before the country selection screen where it pairs with the remote, but that screen never appeared. They also said I could reset it if I had one of the older aluminum Apple TV remotes, but I don't have one so I have to go to the store today.
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Nov 5, 2015 9:00 AM in response to KentGoldingsby ramyramy,In case someone is having the same problem, I found the solution. You have 2 options:
1- If you have an old Apple TV remote, you can use it to get to the main menu by following the steps.. Then Proceed with a RESTORE from the settings (In System). This will download some files and restore the Apple TV to Factory reset. It took me about 10 mins. I was then able to use the original remote !
2- If you don't have another remote from an old Apple TV, bring it to an Apple store and they will restore it to factory setting for you.
Good luck