midichlorians66

Q: safari freezes

I have 2015 macbook.  When using safari, after inactivity, it freezes up.  When i try to reload a web page, it just spools. I end up have to restart the computer.  My wifi connection is reliable and strong. Any suggestions to correct this?  Thanks.

MacBook (Retina, 12-inch, Early 2015), iOS 9.1, Purchased July 2015

Posted on Nov 5, 2015 1:21 PM

Close

Q: safari freezes

  • All replies
  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Nov 5, 2015 1:26 PM in response to midichlorians66
    Level 10 (207,978 points)
    Applications
    Nov 5, 2015 1:26 PM in response to midichlorians66

    Please read this whole message before doing anything.

    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

    The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

    Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

    The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

    Test while in safe mode. Same problem?

    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

  • by midichlorians66,

    midichlorians66 midichlorians66 Nov 18, 2015 12:06 PM in response to midichlorians66
    Level 1 (0 points)
    Nov 18, 2015 12:06 PM in response to midichlorians66

    I did the test and then restarted as usual.  I am still having the same problem.  Any other suggestions?  Please note that I have the most current version of OS X El Capitan (10.11.1) and Safari (9.01) running on my MacBook with no extensions.  Thanks.

  • by midichlorians66,

    midichlorians66 midichlorians66 Nov 18, 2015 12:07 PM in response to Linc Davis
    Level 1 (0 points)
    Nov 18, 2015 12:07 PM in response to Linc Davis

    I did the test and then restarted as usual.  I am still having the same problem.  Any other suggestions?  Please note that I have the most current version of OS X El Capitan (10.11.1) and Safari (9.01) running on my MacBook with no extensions.  Thanks.

     

  • by Eric Root,

    Eric Root Eric Root Nov 19, 2015 7:15 AM in response to midichlorians66
    Level 9 (71,467 points)
    iTunes
    Nov 19, 2015 7:15 AM in response to midichlorians66

    Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items.  Quit/reopen Safari and test. You can also try try Safari/Clear History…. The down side is it clears all cookies.Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder.  Select Library./Caches/com.apple.Safari/Caches.db and move it to the trash.

     

    Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.

     

    Safari Corruption       See post by Linc Davis