RN0427

Q: Wifi calling

about 2 was ago I was able to make calls through wifi, now I'm not able to. The only thing that's different is I updated to iOS 9.1 I have the iPhone 5S, anyone having this problem & can help? I've checked and all my devices ( iPad, iPhone , Mac) are on the same network. Tried going under settings -> phone to check for wifi calling, but I dont have that option.

thanks!

MacBook Air (13-inch, Early 2014)

Posted on Nov 4, 2015 7:42 PM

Close

Q: Wifi calling

  • All replies
  • Helpful answers

  • by RN0427,

    RN0427 RN0427 Nov 4, 2015 7:43 PM in response to RN0427
    Level 1 (4 points)
    Notebooks
    Nov 4, 2015 7:43 PM in response to RN0427

    2 Weeks ago not 2 was (auto correct!)

  • by sberman,Helpful

    sberman sberman Nov 5, 2015 5:27 AM in response to RN0427
    Level 8 (40,493 points)
    Nov 5, 2015 5:27 AM in response to RN0427
  • by RN0427,

    RN0427 RN0427 Nov 5, 2015 5:28 AM in response to sberman
    Level 1 (4 points)
    Notebooks
    Nov 5, 2015 5:28 AM in response to sberman

    Thank you for the help, sberman.

  • by KiltedTim,

    KiltedTim KiltedTim Nov 5, 2015 5:34 AM in response to RN0427
    Level 9 (56,121 points)
    Mac OS X
    Nov 5, 2015 5:34 AM in response to RN0427

    Who is your carrier?

  • by RN0427,

    RN0427 RN0427 Nov 5, 2015 8:58 AM in response to KiltedTim
    Level 1 (4 points)
    Notebooks
    Nov 5, 2015 8:58 AM in response to KiltedTim

    ATT

  • by KiltedTim,

    KiltedTim KiltedTim Nov 5, 2015 10:14 AM in response to RN0427
    Level 9 (56,121 points)
    Mac OS X
    Nov 5, 2015 10:14 AM in response to RN0427

    My experience with WiFi calling on AT&T has been iffy. Sometimes it seems to work well, others, not so much. I have a Microcell at home, so haven't done a whole lot of testing there. For the time being, I've turned it off. I get adequate coverage in most parts of my office, so it's not a huge issue. I'm guessing AT&T may have pushed it out before it was really ready for prime time.

  • by sberman,Helpful

    sberman sberman Nov 5, 2015 5:24 PM in response to RN0427
    Level 8 (40,493 points)
    Nov 5, 2015 5:24 PM in response to RN0427

    It seems to me that "Wi-Fi Calling" has two different meanings.  I think we're confusing the two.

     

    RN0427 you said you have an iPhone 5S.  So "Wi-Fi Calling" must mean what you and I have been describing above - a way to use Apple's Continuity to extend the phone call to other Apple devices from the iPhone.

     

    The second meaning is what AT&T describes here:

    https://www.att.com/esupport/article.jsp?sid=KB426877

     

    This describes a way to use an existing Wi-Fi network to complete a call when cellular service is not available.  I think this is what KiltedTim is referring to.  But the AT&T article does not include an iPhone 5S in the list of supported devices for this type of Wi-Fi calling.  An iPhone 6 or later is required.  Therefore, I think this is not what you (RN0427) are referring to.

  • by RN0427,

    RN0427 RN0427 Nov 5, 2015 5:24 PM in response to sberman
    Level 1 (4 points)
    Notebooks
    Nov 5, 2015 5:24 PM in response to sberman

    SBERMAN, I was referring to the second meaning. Just a couple of weeks ago, I was able to call a non iPhone user via my iPad or MACBook Air as long as all my devices were on the same network. As well as, I'd get a call from anyone and all my devices would ring & I could answer either ones too. Now all that has changed. I did read the link and see that my iPhone 5S is not listed, but I promise you I was able to do this just a few wks ago and have been for many months.  I just associated me upgrading to IOS 9.1 having something to do with this change.

     

    KiltedTim- thank you.

     

    You both have been a huge help! I may head to AT&T to see what they have to say!! Or upgrade to the 6S, its time!!

  • by sberman,

    sberman sberman Nov 5, 2015 5:37 PM in response to RN0427
    Level 8 (40,493 points)
    Nov 5, 2015 5:37 PM in response to RN0427

    RN0427 wrote:

     

    SBERMAN, I was referring to the second meaning.

    I disagree.  The second meaning, the one described by AT&T that requires at least an iPhone 6, actually has nothing to do with Continuity, which is exactly what you are describing (the ability to send/receive calls on other Apple devices).

     

    The second meaning, the AT&T Wi-Fi calling, has to do only with the ability of an iPhone to send/receive calls in an area with a weak cellular signal.  It would improve the iPhone's ability to send/receive calls in such an area, and does not have anything to do directly with other Apple devices.

  • by KiltedTim,

    KiltedTim KiltedTim Nov 5, 2015 6:11 PM in response to sberman
    Level 9 (56,121 points)
    Mac OS X
    Nov 5, 2015 6:11 PM in response to sberman

    You're correct as to what I was referring to. I saw WiFi calling and assumed that's what the OP meant.

     

    RN0472. What you're describing is not WiFi calling. It's a feature called Continuity. The two are completely unrelated.

  • by RN0427,

    RN0427 RN0427 Nov 5, 2015 6:24 PM in response to KiltedTim
    Level 1 (4 points)
    Notebooks
    Nov 5, 2015 6:24 PM in response to KiltedTim

    I guess I got the term "Wifi calling" from the AT&T rep who I spoke to months ago about this similar problem. But whatever its called Im unable to do it anymore.

    I thank you both for your comments and help.