kathmart7
Level 1 (0 points)

Q: IOS 9 causing FaceTime problems

HI,

I have found that the new IOS 9 update has caused very bad issues to FaceTime so that you are unable to see the person you are speaking to just a black screen and lots of poor connection messages comI got up. Very annoying and know it's the IOS 9 software issue as we checked by updating different devices and finding they all acquire the issue when updated. When are Apple going to sort this  issue and how can I return my iPad to the old software so that I can use FaceTime again ?

very very very very very very annoying !

iPhone 4, iOS 9

Posted on Sep 18, 2015 12:15 PM

by emisoft,Solvedanswer
emisoft emisoft
Level 1 (10 points)
A:

I updated to IOS9 yesterday, it has effectively bricked facetime, and now there is no where back to IOS8.

Apple should consider to change their name to Pear.

Posted on Oct 4, 2015 12:11 PM

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kathmart7

Q: IOS 9 causing FaceTime problems

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  • by Kim Hill1,

    Kim Hill1 Kim Hill1 Oct 25, 2015 1:37 PM in response to kathmart7
    Level 2 (169 points)
    Oct 25, 2015 1:37 PM in response to kathmart7

    Facetime audio is broken for me, too. Since the iOS 9 update. Apple tech support has nothing to offer.

     

    I switched to Microsoft's Skype, which works fine. Oh irony of ironies…

  • by GSchraderfromfl,

    GSchraderfromfl GSchraderfromfl Oct 27, 2015 5:14 AM in response to kathmart7
    Level 1 (0 points)
    Oct 27, 2015 5:14 AM in response to kathmart7

    Would someone from Apple just acknowledge the problem exists and say that a fix is on the way.  Surely the engineers have seen the problem on their own systems.  This is so TYPICAL of Apple!

  • by savantia,

    savantia savantia Oct 27, 2015 12:32 PM in response to GSchraderfromfl
    Level 1 (0 points)
    Oct 27, 2015 12:32 PM in response to GSchraderfromfl

    Apple........Hello.......Are you there?

    My children and I use FaceTime  when I'm at work so I can see them,

    as well as with interstate family.  What's the go?

    My children keep asking when your going to fix it.

    What  should I tell them Apple?

    Soon or never?

  • by Stuart Urquhart,

    Stuart Urquhart Stuart Urquhart Oct 27, 2015 3:24 PM in response to savantia
    Level 1 (0 points)
    Oct 27, 2015 3:24 PM in response to savantia

    Regarding my 'no video at the called end' problem, I was looking at the 'Privacy' settings on my iPad and noticed that only Skype has requested use of the camera and also the microphone. Does this explain why Skype works OK with video and sound and FaceTime, which appears not to have requested use of the camera, etc. does not ?

    Whatever is causing this issue since the IOS9 update, it wants fixing ASAP.

    I believe there is a further IOS9 'Beta' under development, let's hope they get things back to what they were prior to the duff update with this forthcoming issue.

     

    By the way, 'FaceTime' works OK on my MacMini set up.

  • by savantia,

    savantia savantia Oct 27, 2015 3:57 PM in response to Stuart Urquhart
    Level 1 (0 points)
    Oct 27, 2015 3:57 PM in response to Stuart Urquhart

    Luckily we still have a couple of old school iPods in the house which FaceTime works on.

    Old software.  Hah....

    IOS9 has definitely disabled the camera.  I have given up trouble shooting. 

    I knew I shouldn't have upgraded software. 

    You  live and learn.

  • by lacikid,

    lacikid lacikid Nov 5, 2015 2:49 PM in response to kathmart7
    Level 1 (0 points)
    Nov 5, 2015 2:49 PM in response to kathmart7

    The best option at the moment is to use Hangouts on your ipad. It's a disgrace to Apple, but once again you can count on Google to save the day...

  • by Kim Hill1,

    Kim Hill1 Kim Hill1 Nov 5, 2015 3:19 PM in response to lacikid
    Level 2 (169 points)
    Nov 5, 2015 3:19 PM in response to lacikid

    lacikid wrote:

     

    The best option at the moment is to use Hangouts on your ipad. It's a disgrace to Apple, but once again you can count on Google to save the day...

     

    It was Microsoft that saved the day for me (Skype).

     

    Facetime Audio has been broken for me ever since the iOS 9 "upgrade."

  • by emisoft,

    emisoft emisoft Dec 11, 2015 9:59 AM in response to Kim Hill1
    Level 1 (10 points)
    Dec 11, 2015 9:59 AM in response to Kim Hill1

    it is fixed in 9.2

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