lottytx

Q: Memory leak on W7 x64 Post iOS9 upgrades iCloudServices.exe

Post upgrade of all my devices to iOS9 and upgrade of iTunes to v 12.3.044 I
am having repeated lockups and crashes of the iCloudServices.exe process. I get
low memory warning when the process approaches 1.6GB and then it just dies. I
can manually restart icloud app from the start menu and when I do so it runs
but resumes a slow climb back to 1.6gb and crashes again.

    

I have done a repair on the iCloud app and an uninstall / reinstall. Same
results

    

This iCloud app and process appear to be 32 bit v iTunes app is 64.

 

This behavior of the icloudservices.exe process began IMMEDIATELY after
upgrading to the iOS per comments above with no change to anything else on my
PC. My PC has 16gb ram so there is plenty available at all times.

 

I struggled through a similar issue with itunes app for more than 1 year ..
this was resolved via one of the iTunes updates during 2015 … here is thread documenting that history

 

https://discussions.apple.com/thread/4552821

Posted on Sep 25, 2015 4:18 AM

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Q: Memory leak on W7 x64 Post iOS9 upgrades iCloudServices.exe

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  • by philipfromst ives,

    philipfromst ives philipfromst ives Nov 6, 2015 12:27 AM in response to alengi
    Level 1 (0 points)
    Nov 6, 2015 12:27 AM in response to alengi

    Hmm... interesting. I killed the process and then waited for it to auto start, but half an hour later in hadn't yet restarted. Does it take longer that that?

  • by solmssen,

    solmssen solmssen Nov 7, 2015 5:28 AM in response to philipfromst ives
    Level 1 (0 points)
    Nov 7, 2015 5:28 AM in response to philipfromst ives

    The process is started at boot time by a registry key in HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run:

     

    "iCloudServices"="C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe"

     

    I disabled it with MSCONFIG, but the key was restored when iTunes was updated from 12.3 to 12.3.1. If you remove the key or disable the registry entry with MSCONFIG, it should stay off until iTunes is updated and the machine is rebooted.

  • by CramponPavers,

    CramponPavers CramponPavers Nov 15, 2015 12:47 AM in response to lottytx
    Level 1 (8 points)
    iPhone
    Nov 15, 2015 12:47 AM in response to lottytx

    Occurs on win 10 32bit as well, noticed the service was using way more than than I expected while trying to inspect the new ram compression feature of win10.

    This certainly needs to be fixed, I can't leave it running ever now.

  • by xX_JMO_Xx,

    xX_JMO_Xx xX_JMO_Xx Nov 16, 2015 6:20 AM in response to lottytx
    Level 1 (0 points)
    Nov 16, 2015 6:20 AM in response to lottytx

    I have this problem as well. I am running v5.0 of the iCloud Services application on Windows 10 x64 Enterprise.

     

    I logged on this morning to see a running low on memory, and a prompt to close iCloud Services application. When the application initially starts, it is around 22 MB of RAM, with in 5 minutes it is using over 30MB of RAM, and it is still rising. There is an obvious memory leak in this application.

     

    I am going to kill the application until the next Apple update. Kind of ridiculous that it has been a ongoing problem for 4 months.

  • by benjief,

    benjief benjief Nov 24, 2015 1:09 AM in response to lottytx
    Level 1 (0 points)
    Nov 24, 2015 1:09 AM in response to lottytx

    Add me to the list...  Win 7 64 Bit.  I never use iCloud on my desktop so have been thinking of uninstalling but I rather thought this would be fixed by now.

     

    I'm joining the thread so I can check up on any updates.

  • by iLuvgeek,

    iLuvgeek iLuvgeek Nov 24, 2015 10:10 AM in response to lottytx
    Level 1 (0 points)
    Nov 24, 2015 10:10 AM in response to lottytx

    I have it at 1.4 GB or RAM. At least it makes Dropbox not look so bad.

  • by lottytx,

    lottytx lottytx Dec 16, 2015 8:16 AM in response to lottytx
    Level 1 (4 points)
    iTunes
    Dec 16, 2015 8:16 AM in response to lottytx

    Reconfirmed memory leak in just released v5.1 .. ran for most of 1 day 20 hours .. process at 800 mb .. so on track to max out in 4-5 day uptime without an end process

     

    My cuff is the process stabilize at 300 mb in shared memory .. should not continue a one way creep up to 1.6 gb and crash the system

  • by gulbrain,

    gulbrain gulbrain Dec 27, 2015 5:23 AM in response to lottytx
    Level 1 (0 points)
    Dec 27, 2015 5:23 AM in response to lottytx

    Is it worthwhile me putting a wee programme together to kill icloudservices.exe every x hours? And restart it (if it hasn't automatically) after one hour?

    It could maybe also keep a time-stamped CSV log of the memory usage for this exe - depending on how much info I can gather. I might even be able to include the ongoing version info ....

     

    I'll start digging into it if y'all think it's worth it.

  • by philipfromst ives,

    philipfromst ives philipfromst ives Dec 27, 2015 2:25 PM in response to gulbrain
    Level 1 (0 points)
    Dec 27, 2015 2:25 PM in response to gulbrain

    Most definitely . Apple seems to have abandoned us, so yes please. I don't think you need to worry about a restart. I've noticed it does that quite regularly and reliably itself ( or maybe Outlook does this?). I also noticed that even if you kill the process, syncing still works, implying that icloudservices.exe stays resident until it's automatically reloaded and presumably overwrites the existing copy in memory.

  • by philipfromst ives,

    philipfromst ives philipfromst ives Dec 27, 2015 5:17 PM in response to philipfromst ives
    Level 1 (0 points)
    Dec 27, 2015 5:17 PM in response to philipfromst ives

    I discovered this after I renamed icloudservices.exe and found that it was then that the syncing no longer worked, i.e. when Outlook (or the resident portion of icloudservices) tried to call the program and failed. No idea if this will help you in writing the app, but thought I'd mention it, just in case.

     

    Phil.

  • by BradleeM,

    BradleeM BradleeM Jan 5, 2016 11:59 AM in response to philipfromst ives
    Level 1 (0 points)
    Jan 5, 2016 11:59 AM in response to philipfromst ives

    Anyupdate to this from apple? I hate this darn memory leak after 3-4 days its using almost 2 gigs of ram

  • by lottytx,

    lottytx lottytx Jan 5, 2016 12:03 PM in response to BradleeM
    Level 1 (4 points)
    iTunes
    Jan 5, 2016 12:03 PM in response to BradleeM

    No change for me .. this is still an issue

     

    From my W7 PC ... I just open task manager then process tab .. click on icloudservices.exe and end task ..

     

    I do this every 4-5 days .. seems to be no issues with the end task related to the functioning of the service .. the service automatically restarts

  • by philipfromst ives,

    philipfromst ives philipfromst ives Jan 6, 2016 1:59 PM in response to lottytx
    Level 1 (0 points)
    Jan 6, 2016 1:59 PM in response to lottytx

    I think we've all pretty well established that Outlook automatically reloads the iCloudservices.exe file, so the simplest fix (hopefully temporarily) would be to kill the service, say once a day around midnight or early morning. That should in theory be possible to do via the Scheduler Service...... Not sure if you can use it to terminate a process....

  • by gulbrain,

    gulbrain gulbrain Jan 6, 2016 3:47 PM in response to lottytx
    Level 1 (0 points)
    Jan 6, 2016 3:47 PM in response to lottytx

    The simplest way if you just want to kill it daily would be to create a .bat file containing:

     

    TaskKill /im iCloudServices.exe

     

    And use Task Scheduler to schedule it.

     

    I suppose it could be more frequently if needed.

  • by philipfromst ives,

    philipfromst ives philipfromst ives Jan 7, 2016 9:07 PM in response to gulbrain
    Level 1 (0 points)
    Jan 7, 2016 9:07 PM in response to gulbrain

    Hmm... Not having much luck here... It doesn't close/kill the process. Any tips?

     

    C:\Users\Desktop>taskkill /im icloudservices.exe

    SUCCESS: Sent termination signal to the process "iCloudServices.exe" with PID 18832.

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