Q: app store download update but it doesnt install sometimes
-
Oct 31, 2015 10:20 AMby Linc Davis,Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name or email address, may appear in the log. Anonymize before posting.
When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.
-
Nov 5, 2015 11:16 AMby adeelkhan77,Please find below the line of error:
11/5/15 11:13:03.977 PM WindowServer[153]: send_datagram_available_ping: pid 364 failed to act on a ping it dequeued before timing out.
11/5/15 11:14:38.438 PM sandboxd[120]: ([364]) softwareupdated(364) deny system-fsctl 0x682f
11/5/15 11:14:38.607 PM sandboxd[120]: ([364]) softwareupdated(364) deny system-fsctl 0x682f
11/5/15 11:14:38.871 PM sandboxd[120]: ([364]) softwareupdated(364) deny system-fsctl 0x682f
11/5/15 11:14:44.640 PM WindowServer[153]: send_datagram_available_ping: pid 364 failed to act on a ping it dequeued before timing out.
11/5/15 11:15:06.727 PM sandboxd[120]: ([364]) softwareupdated(364) deny system-fsctl 0x682f
11/5/15 11:15:11.248 PM WindowServer[153]: send_datagram_available_ping: pid 364 failed to act on a ping it dequeued before timing out.
11/5/15 11:15:37.050 PM WindowServer[153]: send_datagram_available_ping: pid 364 failed to act on a ping it dequeued before timing out.
11/5/15 11:15:43.527 PM sandboxd[120]: ([364]) softwareupdated(364) deny system-fsctl 0x682f
-
Nov 6, 2015 11:16 AMby Linc Davis,This procedure will delete certain temporary and cache files used by the software update process. The files are automatically generated and don't contain any of your data. Occasionally they can become corrupt and cause problems such as yours.
Back up all data and read this whole message before doing anything.
Triple-click anywhere in the line below on this page to select it:
/var/folders/zz/zyxvpxvq6csfxvn_n00000s0000068
Right-click or control-click the highlighted line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with a subfolder selected. The subfolder has a long name beginning with "zyx" and ending with "68". Move that subfolder to the Trash. Don't move any of the other subfolders with similar names. You may be prompted for your administrator login password. Restart the computer and empty the Trash.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.
