Q: I backed up my wife's iPhone 5s for the first time to her laptop, using iTunes. When I resotred it, all of her contacts are gone. Where does iTunes store Contacts?
My wife's iPhone 5s was having trouble making and receiving calls. A local cellular phone repair shop told me to try backing up her iPhone and then erase all of it's data and then restore her iPhone. I updated both iTunes and her iPhone to the latest operating system and then backed up her phone up using iTunes to her laptop, not to iCloud. I then erased the phone as it had been suggested to me.
I then restored her iPhone and now all of her contacts are gone. She had never backed up her phone before, so there is no prior backup to restore.
How can I get her contacts back and where on her laptop were they stored when I backed up her phone to her laptop?
Thanks,
iPhone 5s, iOS 9.1
Posted on Nov 5, 2015 8:33 PM