HT204169: Contact Apple for help with Apple ID account security
Learn about Contact Apple for help with Apple ID account security
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Helpful answers
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Nov 7, 2015 4:06 AM in response to inima67by King_Penguin,If you aren't getting the reset link then you don't have a rescue email address on your account (an alternate email address is different), you will have to contact Support in your country - use the page that you posted from to contact them : Contact Apple for help with Apple ID account security
If your country isn't on that page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html
When they've been reset you can then add a rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses