darkmoebius
Level 1 (2 points)

Q: Mail cannot log into accounts after El Capitan

Mail repeatedly popup asks for both my email account passwords. When i enter them, it says "Unable to verify account name or password"

I have also re-entered the passwords in Mail>Accounts. Same results

 

But, I can sign into my Network Solutions webhost mail website with both the account names and passwords. Both also work perfectly on my iPhone Mail

So, the problem is clearly with Mail and the updates in El Capitan, since it worked fine for years prior to the update today

MacBook Pro, OS X El Capitan (10.11), 15" Late 2011, 2.3GHz i7, 8GB RAM

Posted on Sep 30, 2015 8:09 PM

by darkmoebius,Solvedanswer
darkmoebius darkmoebius
Level 1 (2 points)
A:

Ok, this is going to sound crazy....But, considering all the email problems popping up from El Capitan, maybe  not

 

But, for at least 3 years all my POP settings have been unchanged - port 995, use SSL. This was due to Network Solutions have some server problems years ago and their tech support suggesting that setting. I just never changed it back

 

Anyway, their mail setup webpage says:

  • Username = user@yourdomain.com
  • Password = the password you set up when you configured your mail box
  • Incoming Mail Server = mail.yourdomain.com
  • Outgoing Mail Server = smtp.yourdomain.com
    • Outgoing Server Requires Authentication (typically found in advanced options or settings)
    • Do NOT check "Log on Using Secure Password Authentication"
    • Use the same Username and Password as Incoming or select "Use Same Settings as Incoming"
  • Outgoing Server Port = 2525 or 587
    • This is subject to change based on the individual preferences of your ISP
Note - Make sure you are not choosing and SSL type, this option should be turned off, or "None" should be selected.

 

But, Mail will not save the changes appropriately. I enter port 587, uncheck SSL, and "password" authentification, and as soon as i save it, it would change to port 110 APOP authentification. Then, smtp does not work. Back and forth it has gone for hours.  Closing Mail, re-opening, rebooting, anything in the hope that settings stick.

 

Suddenly, 5 minutes ago, I open Preferences and it is back to port 995, SSL checked, Authenticated POP (APOP), the original settings and.......It works!

I'm guessing it reverted back to those settings because I checked "Automatically detect and maintain settings". i had unchecked that earlier today trying to get settings to stick.

 

Bottom line - the El Capitan update screws with Account Settings - check them. If it won't accept changes, uncheck "Automatically detect and maintain settings" under Accounts>Advanced. See if it eventually works. Then, try re-checking that

 

Unfortunately, I cannot say for fact what got my mail working again. I've changes way to many things in frustration to know

Posted on Oct 1, 2015 5:49 PM

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darkmoebius

Q: Mail cannot log into accounts after El Capitan

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  • by retiredatlast,

    retiredatlast retiredatlast Nov 7, 2015 3:18 PM in response to darkmoebius
    Level 1 (4 points)
    Mac OS X
    Nov 7, 2015 3:18 PM in response to darkmoebius

    I can send but can not receive - I have tried all of your suggestions - Bought Airmail 2 from app store a couple days ago and so far it works great.

  • by Joseph Kriz,

    Joseph Kriz Joseph Kriz Nov 7, 2015 3:37 PM in response to darkmoebius
    Level 5 (5,144 points)
    iPhone
    Nov 7, 2015 3:37 PM in response to darkmoebius

    darkmoebius wrote:

     

    Now, recheck "Automatically detect and maintain account settings" after it has been working for a while, and all should be good from there out

    I believe that is where you are creating your problem that keeps coming back.

     

    Do NOT recheck those boxes for "Automatically detect and maintain account settings".

    Leave them unchecked.

     

    Mine have been unchecked since these problems started back with Yosemite.

    Since unchecking those boxes, I have not had any problems.

  • by gatehealing,

    gatehealing gatehealing Nov 7, 2015 6:19 PM in response to darkmoebius
    Level 1 (0 points)
    Nov 7, 2015 6:19 PM in response to darkmoebius

    Hey Apple!!

     

    Why not just. . . bah. Nevermind.

  • by darkmoebius,

    darkmoebius darkmoebius Nov 7, 2015 10:53 PM in response to Joseph Kriz
    Level 1 (2 points)
    Nov 7, 2015 10:53 PM in response to Joseph Kriz

    It seems to be different with each ISP.

    Rechecking that box has caused no problems for me with Network Solutions

  • by mareque,

    mareque mareque Nov 8, 2015 6:31 AM in response to bren_nan
    Level 1 (0 points)
    Nov 8, 2015 6:31 AM in response to bren_nan

    Thank you.  This worked. 

  • by KonaCoffeeGuy,

    KonaCoffeeGuy KonaCoffeeGuy Nov 8, 2015 7:10 PM in response to dsrapple
    Level 1 (0 points)
    Nov 8, 2015 7:10 PM in response to dsrapple

    I have a half-dozen GoDaddy POP accounts that ceased working with the upgrade to El Capitan. The following got everything working again.


    2) Go into Preferences>Accounts>Advanced and uncheck "Automatically detect and maintain account settings"

     

    Mahalo!

     

    KCG

  • by retiredatlast,

    retiredatlast retiredatlast Nov 8, 2015 7:34 PM in response to KonaCoffeeGuy
    Level 1 (4 points)
    Mac OS X
    Nov 8, 2015 7:34 PM in response to KonaCoffeeGuy

    I to have several GoDaddy POP accounts  - unchecking "Automatically detect and maintain account settings" has not helped. Still can not get any mail.

  • by darkmoebius,

    darkmoebius darkmoebius Nov 8, 2015 11:18 PM in response to retiredatlast
    Level 1 (2 points)
    Nov 8, 2015 11:18 PM in response to retiredatlast

    Did you try all these steps?

    1) go into Mail> Preferences>Accounts>Advanced and uncheck the top box for "Automatically detect and maintain account settings"

    2) set the proper port, SSL, and authentication pull-down setting according to your ISP

    3) go into Mail> Preferences>Accounts>Account Information and enter the proper SMTP password
    4) go into Mail> Preferences>Accounts>Account Information>Outgoing Mail Server(SMTP)>Edit SMTP Server List and delete any unnecessary offline server listings

  • by Victoria Moore,

    Victoria Moore Victoria Moore Nov 9, 2015 8:58 AM in response to dsrapple
    Level 1 (19 points)
    Mac OS X
    Nov 9, 2015 8:58 AM in response to dsrapple

    That is ABSOLUTELY the answer I needed. Thank you so much for posting!

  • by retiredatlast,

    retiredatlast retiredatlast Nov 9, 2015 9:20 AM in response to darkmoebius
    Level 1 (4 points)
    Mac OS X
    Nov 9, 2015 9:20 AM in response to darkmoebius

    Yes I have done them all and have gone back and checked twice to make sure they are correct and had not changed. Connection Doctor says "Log in to POP account failed." I have considered deleting and resetting up the accounts but I have a lot of saved mail I can not risk loosing as I assume deleting the account will also delete all that mail.

  • by kelleyfromnc,

    kelleyfromnc kelleyfromnc Nov 9, 2015 9:48 AM in response to darkmoebius
    Level 1 (0 points)
    Nov 9, 2015 9:48 AM in response to darkmoebius

    I followed darkmoebius list too and I still can't send or receive email from the secureserver.net account.  Frustrating. Have tried w/o SSL and entering the ports recommended by ISP and have tried the ports that I'm using on my MacBook with Yosemite. Nothing works.

  • by kelleyfromnc,

    kelleyfromnc kelleyfromnc Nov 9, 2015 9:53 AM in response to darkmoebius
    Level 1 (0 points)
    Nov 9, 2015 9:53 AM in response to darkmoebius

    Nope, didn't work for me.

  • by skyfrance,

    skyfrance skyfrance Nov 11, 2015 3:56 PM in response to darkmoebius
    Level 1 (0 points)
    Nov 11, 2015 3:56 PM in response to darkmoebius

    I just spent hours on this. Finally I got everything to work. I have a couple accounts from Godaddy. I called Godaddy and they told me about what to change, like the ports etc. I tried and they still didn't work.

    Here is what I did that worked.

    Go into your Mail Preferences. (not "Add Account")

    Once here, on the bottom of the window, you will see a + and - buttons.

    Click on the + to create new account.

    A window will open and click on "Other Mail Account" and hit continue

    Under Name, type in what you want to call your email account and then enter your email address and finally your password. Then hit "Sign In".

    A new window will pop up. Under Account Type, change it to pop (there is a drop down to switch from Imap to Pop)

    Under Incoming Server, type in your info from your provider. For Godaddy it is: pop.secureserver.net

    Under Outgoing Mail Server: type in your info from your provider: For Godaddy it is: smtpout.secureserver.net and click button: "Sign In".

    The program will take a few seconds to find your server and then it will come back with ERROR message: Unable to verify account name and password.

    Click on the "Next" button.

    This closes the window. Now go back to your Mail preferences and select your new mail account, click on it once to highlight it. (you will be on Account Information tab.)

    Look for "User Name" and type in your entire email address: Under that enter your password.

    Then, at the top of the page, click on the "Advanced" tab. You will now enter your port. Check with your web host for this info.

    For Godaddy, enter 995 and make sure that the Use SSL is selected. (at the bottom, "Allow insecure authentication" should be UNCHECKED.

    Now here is the important thing you must do, at the top, you must UN-CHECK "Automatically detect and maintain account settings".

    Close your Preferences window and you will get a message to SAVE and click yes.

    That's it, your account will now work.

  • by Mats_,

    Mats_ Mats_ Nov 11, 2015 11:33 PM in response to Richard Sjolund
    Level 1 (0 points)
    Nov 11, 2015 11:33 PM in response to Richard Sjolund

    Problem solved:

    Go to system settings, delete the account.

    Create the account again and reenter mail settings and password.

     

    Hope it works for everyone.

  • by retiredatlast,

    retiredatlast retiredatlast Nov 12, 2015 12:44 PM in response to Mats_
    Level 1 (4 points)
    Mac OS X
    Nov 12, 2015 12:44 PM in response to Mats_

    I have many saved emails that I must keep.  Won't deleting the the accounts as you suggest also delete all my saved emails?

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