HT201419: Get help with Mail on your iPhone, iPad, and iPod touch

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Morva
Level 1 (0 points)

Q: Message not downloaded from server

WWhen I open email, I get the message that the message was not downloaded from the server.

ANy suggestions

iPad 2, iOS 6.1.3

Posted on Oct 30, 2015 9:25 AM

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Morva

Q: Message not downloaded from server

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  • Helpful answers

  • by peter144a,

    peter144a peter144a Nov 2, 2015 7:27 AM in response to Morva
    Level 1 (0 points)
    Nov 2, 2015 7:27 AM in response to Morva

    Suggest you go to this support board:

     

    https://discussions.apple.com/thread/7221489?tstart=0

     

    88,000+ views.  But no solution to the problem which is basically an IOS 9 bug related to pop3 accounts.

  • by Marquisdecampo,

    Marquisdecampo Marquisdecampo Nov 10, 2015 3:06 AM in response to Morva
    Level 1 (0 points)
    Nov 10, 2015 3:06 AM in response to Morva

    Using iPad mini iOS 9. Only email headers loaded, no content but the same  error message. Spread to all emails except Facebook. Everything OK using laptop. Eventually dug out old iPod and signed into mail server. Worked fine, emails downloading. Immediately after this the iPad emails back to normal, everything downloading. No idea why but if you have an old device lurking in a drawer may be worth a try.

  • by myhawks6,Helpful

    myhawks6 myhawks6 Nov 22, 2015 5:18 AM in response to peter144a
    Level 1 (5 points)
    Nov 22, 2015 5:18 AM in response to peter144a

    I Had this too. Had occasion to delete everything from my IPad Mini due to trojan in email which was transferring to Win 7 when backing up IPad. When I started it from factory settings I had the option of POP Mail account setup. It is now opening all emails with no problem on the latest IOS. Of course I had lost everything doing this factory reset, but thankfully had all emails in my Outlook so could just send to IPad if needed. I had previously tried just deleting the mail account but that didn't work when adding it back. Hope this helps, it is a bit drastic and Apple shouldn't be just ignoring the problem.

  • by Morva,

    Morva Morva Nov 22, 2015 5:20 AM in response to myhawks6
    Level 1 (0 points)
    Nov 22, 2015 5:20 AM in response to myhawks6

    TThank you for the reply. I hope I won't have to go to that measure of wipping ant go back to original. I will if I get so frustrated that it drives me nuts.

  • by barmouth,

    barmouth barmouth Dec 9, 2015 1:02 AM in response to Morva
    Level 1 (5 points)
    Dec 9, 2015 1:02 AM in response to Morva

    To solve this problem go to your computer and open your email.

    Click on tools

    Click on accounts

    Double Click on the email account that your having the problem with on your iPad/iPhone.

    Click on advanced

    Go to delivery and put a tick in the box for leave a copy of messages on server.

    Make sure you Untick remove from server after - days

    And Untick remove from server when deleted from deleted folder.

    This will now solve the problem for any new messages you will get. It will not unsolve the problem thou for your currents messages that have the unable to download from server message.