Fernando Olalla

Q: Excessive Mobile Data usage after iOS 9 update - System Services - General

Hi,

 

After updating my iPhone 6 to iOS 9 and 9.0.1 I have seen that the mobile data usage has dramatically increased.

 

After taking a look at the usage of each application (Settings/Mobile Data) I see that over 1/3 of my total usage comes from the "System Services" in particular from "General". I've seen a lot of people have had problems with the Wi-Fi Assist function but this is not my case as I turned it off the moment the update was completed.

 

The usage grows by days and as the "General" category provides no further information I don't know how to limit this.

 

Thank you for the help!

iPhone 6, iOS 9.0.1, 64 GB

Posted on Sep 28, 2015 3:39 AM

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Q: Excessive Mobile Data usage after iOS 9 update - System Services - General

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  • by brentobox,Helpful

    brentobox brentobox Nov 10, 2015 3:32 PM in response to Fernando Olalla
    Level 1 (5 points)
    Nov 10, 2015 3:32 PM in response to Fernando Olalla

    Came across this post while looking for answers for the exact same problem.

    "System Services, General" was contributing to 3-400MB of data.

     

    Thought I would post what my issue/solution was.

     

    I already had Wifi assist turned off, so I knew it wasn't that.

    It turned out to be Whatsapp, doing it's routine weekly backup (time stamp matched my Data manager app).

    This was never done over cellular data before, but since updating to iOS 9, it has been uploading via iCloud Drive (which has the mobile data on/off switch).

     

    Which also explains why the data is not being recorded in mobile usage under 'Whatsapp' and instead is under System Services, General.

     

    Turned off the iCloud Drive mobile switch now.

     

    iPhone 5, iOS 9.0.1, 32GB

  • by Cedric75,

    Cedric75 Cedric75 Nov 19, 2015 12:19 AM in response to Fernando Olalla
    Level 1 (0 points)
    Nov 19, 2015 12:19 AM in response to Fernando Olalla

    Did you go under Settings > iTunes & App Stores to check if cellular data was off for automatic downloads ?

  • by Uzair9820,

    Uzair9820 Uzair9820 Nov 28, 2015 2:14 AM in response to Fernando Olalla
    Level 1 (0 points)
    Nov 28, 2015 2:14 AM in response to Fernando Olalla

    I have iphone 5s i recently upgraded to ios 9.1

    I Have 1 gb cellular plan per 28 days approximately 700-800 mb is consumed by system services>itunes accounts and game center. 25-30 mb per day

    i have tried all the options to stop it per it in not.

    i Have also removed my accounts but its not working

     

    Hope apple solve it in the next update

    i am having a serious problem

  • by Cedric75,

    Cedric75 Cedric75 Dec 4, 2015 11:03 AM in response to H93
    Level 1 (0 points)
    Dec 4, 2015 11:03 AM in response to H93

    So in the end I reinitialised my iPhone and reinstalled manually everything. Happily iCloud sync made it easier. No problem anymore.. I guess. My problem came from something going wrong when I restored my previous iPhone on the new one. Hope this can help some people here :-)

  • by Thinoo1994,

    Thinoo1994 Thinoo1994 Dec 9, 2015 4:28 PM in response to Fernando Olalla
    Level 1 (0 points)
    Dec 9, 2015 4:28 PM in response to Fernando Olalla

    Hey @fernandoolalla. I dont know if you already found the solution for it. But i think there is a permanent sloution for your problem.Go to settings, click on the icloud and switch off icloud drive and your problem will be gone forever. its not the wifi assis. It is the icloud drive which is consuming all the excessive data. Let me know if that helped you!:)

  • by julioalejo25,

    julioalejo25 julioalejo25 Dec 9, 2015 5:45 PM in response to Fernando Olalla
    Level 1 (0 points)
    Dec 9, 2015 5:45 PM in response to Fernando Olalla

    i've had the same problem and i try whit wifi assist and location service but nothing work. until today i fix it just taking out and putting in again the sim card and problem resolve, works for me hope for u too

  • by H93,

    H93 H93 Dec 13, 2015 10:33 AM in response to Fernando Olalla
    Level 1 (0 points)
    Dec 13, 2015 10:33 AM in response to Fernando Olalla

    you will also need to turn off share location option in icloud this consumes alot of megabites

  • by Picahielomoe,

    Picahielomoe Picahielomoe Dec 14, 2015 8:24 AM in response to brentobox
    Level 1 (0 points)
    Dec 14, 2015 8:24 AM in response to brentobox

    Thanks @brentobox, after reading all post for this issue I found that my whatsapp was doing a daily backup to iCloud drive and consumed all my data plan. Changed the whatsapp to a monthly backup and turned off the "use cellular data" on iCloud drive.

  • by nealtz,

    nealtz nealtz Dec 15, 2015 12:53 PM in response to Fernando Olalla
    Level 1 (0 points)
    Dec 15, 2015 12:53 PM in response to Fernando Olalla

    I also got this problem with my new iPhone 6s and iOS 9.2.

     

    System Services eat up over 1 GB per day ... /-: !

     

    That is not funny, if you have to pay 20€ for a 5 GB renewal.

     

    Turn of Wifi assist was the first thing i did with my new iPhone.

     

    I also tried:

    - Turn off mobile usage for iCloud

    - Turn off iCloud completely

    - Turn off Background Activities completeley

    - Turn off Siri

     

    Nothing helped!

     

    After installing My Data Manager I could look up data usage statistics on an hourly basis. So I recognized that the data consumption always got extremly high, when I was moving around. Today I made an experiment and turned everything back on and turned only location services off.

     

    Result: Mobile data consumption went back to the normal level.

     

    Now I want to track down which app causes this enormous data usage or if it's a general location services problem.

     

    Anybody else here, who could stop the problem with this solution?

     

    PS: I also had the WhatsApp backup problem, but because the backup cycle was only once a week and I mostly was logged in via WiFi when this happend, this wasn't the main cause for the data usage.

  • by Cedric75,

    Cedric75 Cedric75 Dec 15, 2015 1:53 PM in response to nealtz
    Level 1 (0 points)
    Dec 15, 2015 1:53 PM in response to nealtz

    Did you try taking out the SIM card with the phone on, and then putting it back in. If that does not work, do a backup and retinitialise.

  • by baba19981,

    baba19981 baba19981 Dec 16, 2015 9:46 PM in response to Fernando Olalla
    Level 1 (10 points)
    Dec 16, 2015 9:46 PM in response to Fernando Olalla

    I Figured out that a bug is making  the updates from AppStore to use your cellular data if your wifi is too slow or in my case change between two routers, in the 4-8 seconds of disconnection causes my problem, my actual fixes are

    1.- Disable Automatic Updates in Settings>AppStore & iTunes > Updates

    2.- When updating apps disable data usage in Setting>Mobile Data>OFF

     

    HAve tried for as much as 4 months and in a week of enable updates it comes back

  • by s Mohammad,

    s Mohammad s Mohammad Jan 1, 2016 2:52 PM in response to baba19981
    Level 1 (0 points)
    Jan 1, 2016 2:52 PM in response to baba19981

    hi gusy, it is my problem too... But on mobile data and wi-fi

    since upgrade to ios9

     

    I turn off all auto download, auto update,background app refresh, send data diagnose to Apple , Siri and sign out from AppStore, Game Center, iCloud, find my iPhone and....

    i Install an app from appstore  (systemmonitor) for monitoring my connections, i see my iphone download from 17.253.1.202:20480 or differrent ip that all of them start at 17.253.xxx.xxx (all refer to apple.com or aaplimg.com)

    iPhone 5 ios9.2 16gb

  • by jazztaman,

    jazztaman jazztaman Jan 21, 2016 5:30 AM in response to Fernando Olalla
    Level 1 (0 points)
    Jan 21, 2016 5:30 AM in response to Fernando Olalla

    I use iPhone 6 and early Jan' 16, I upgraded my OS version to v 9.2 and  my data usage became unexplainably high. Last night I received my Singtel bill for the period of 11 Dec - 10 Jan  and I incurred 22.5 GB data usage, on top of my 3GB monthly data plan. I called Singtel and was informed that they will check and get someone to call me back . I received a callback this afternoon and after this female CSR gave me tips on how to reduce my consumption , she was also kind enough to waive off 50% of my excess data usage.

     

    I never really monitored my data usage but I decided to monitor it because of this "BILL SHOCK".  Last night, I found out that it was still ok(  691 MB from 12 - 20 Jan, 2111hrs ). Today, 21 Jan '16 at 1643h (16hrs after), I checked again and it jumped to 18.47 GB. I called Singtel, I off my cellular data and called Singtel again as I know something's not right and I believe other customers may also experience this issue as well. The guy who answered sadly did not even offered to investigate further and just say there's nothing much they can do about it. I was then offered 1GB waiver for the billing period which means I still need to pay the excess data usage I never really enjoyed at all because I never really used it.  I hope someone from Apple and can pick up the issue real fast.

  • by hdimantha,

    hdimantha hdimantha Jan 24, 2016 11:49 PM in response to brentobox
    Level 1 (4 points)
    Mac OS X
    Jan 24, 2016 11:49 PM in response to brentobox

    You're genius..thanx mate. you save me from ****.

  • by MehradHM,

    MehradHM MehradHM Jan 26, 2016 12:46 PM in response to s Mohammad
    Level 1 (10 points)
    Jan 26, 2016 12:46 PM in response to s Mohammad

    THere is something strange happen ! All peaple have this problem with ip add 17.253.**.**:20480 are iranian ! Search for this ip and you will find many persian names !

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