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Helpful answers
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by Linc Davis,Oct 8, 2015 12:37 PM in response to ADA Network Manager
Linc Davis
Oct 8, 2015 12:37 PM
in response to ADA Network Manager
Level 10 (207,978 points)
ApplicationsLaunch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name or email address, may appear in the log. Anonymize before posting.
When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.
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Oct 9, 2015 4:06 AM in response to Linc Davisby ADA Network Manager,This is the information i get in the console
09/10/2015 11:58:00.078 netbiosd[249]: name servers down?
09/10/2015 11:58:05.826 App Store[2655]: Could not find image named 'NSImage'.
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by Linc Davis,Oct 9, 2015 5:08 AM in response to ADA Network Manager
Linc Davis
Oct 9, 2015 5:08 AM
in response to ADA Network Manager
Level 10 (207,978 points)
ApplicationsPlease turn off two-step verification for your Apple ID. Test.
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by Linc Davis,★HelpfulOct 9, 2015 8:38 AM in response to ADA Network Manager
Linc Davis
Oct 9, 2015 8:38 AM
in response to ADA Network Manager
Level 10 (207,978 points)
ApplicationsFrom the menu bar, select
▹ System Preferences... ▹ Network ▹ Advanced... ▹ DNS
Under DNS Servers you should have one or more numerical addresses, such as “192.168.1.1” or “10.0.0.1”. What are those addresses?
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Oct 9, 2015 6:43 PM in response to ADA Network Managerby FelixGarcia,I have been issues with iTunes off and on for the last few days, dont know why, its worse on the Apple TV
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Oct 15, 2015 1:53 PM in response to ADA Network Managerby joeshmo1,I had this problem. Uninstalled my Avira antivirus software and it was resolved. Any antivirus/Little Snitch/etc factors at play for you?
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Oct 16, 2015 12:27 PM in response to Linc Davisby apxsvn,i have copy that console and here's inside
17/10/15 02.25.50,796 AppleIDAuthAgent[369]: SERVER Didn't succeed with .authenticate, and error is ERROR:"CSIdentityErrorDomain" #-100 kCSIdentityAppleIDUnknownError { "file"="/Library/Caches/com.apple.xbs/Sources/CoreServicesSupport/CoreServices- 728.4/OSServices.subprj/AppleIDAuthentication/AppleIDXMLServerCommunications.cpp ", "function"="copyAndHandleXMLErrorResponse", "line"=517, "NSUnderlyingError"=ERROR:"CSIdentityErrorDomain" #-1 { "file"="/Library/Caches/com.apple.xbs/Sources/CoreServicesSupport/CoreServices- 728.4/OSServices.subprj/AppleIDAuthentication/XMLRPC/XMLRPCShim.mm", "function"="xmlInvoke", "line"=90, "NSLocalizedFailureReason"="NULL response from server" } } so releasing session. (___Z31__AppleIDSessionDoCreateSessionPK10__CFStringS1_PK14__CFDictionaryPS1_PS 4_PP9__CFError_block_invoke()/AppleIDXMLServerCommunications.cpp #792) queue.session.
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Oct 17, 2015 7:52 AM in response to joeshmo1by testerin007,I had this problem to. I used Avast Security and had the web-security "check for save connection" turned on. When I turned it off, problem was solved.
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Oct 17, 2015 6:36 PM in response to testerin007by mboire1,★HelpfulHad the same problem. When I turned Kaspersky off. Problem solved! (weird)
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Oct 25, 2015 6:43 AM in response to Linc Davisby mlankton,I have not been able to login to apple id under el capitan at all. My iPad and via web I can login no issues. So icloud, app store and itunes are no gos for me under El Capitan.
Here is the console output I get:
10/25/15 8:40:45.820 AM com.apple.preferences.icloud.remoteservice[9570]: Failed to connect (_signInButton) outlet from (iCloudPref) to (NSButton): missing setter or instance variable
10/25/15 8:40:45.820 AM com.apple.preferences.icloud.remoteservice[9570]: Failed to connect (_signInSpinner) outlet from (iCloudPref) to (NSProgressIndicator): missing setter or instance variable
10/25/15 8:40:45.820 AM com.apple.preferences.icloud.remoteservice[9570]: Could not connect action, target class iCloudPref does not respond to -signinPressed:
10/25/15 8:40:45.831 AM com.apple.preferences.icloud.remoteservice[9570]: Additional Logging , array retured in signedInAccounts is (
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10/25/15 8:40:45.914 AM com.apple.preferences.icloud.remoteservice[9570]: Additional Logging , array retured in signedInAccounts is (
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10/25/15 8:40:45.955 AM com.apple.preferences.icloud.remoteservice[9570]: Additional Logging , array retured in signedInAccounts is (
)
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Nov 11, 2015 12:44 AM in response to mboire1by gipelser,I have also had this problem, and switched off Kaspersky while signing on. It sorted the problem out.
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Nov 12, 2015 11:08 AM in response to Linc Davisby carole999,@Linc Davis: Have been following your instructions to get a resolve on the :"Unable to connect to the Apple ID Server"... Last step you posted was to check the DNS. Checked the DNS connection and have the DNS servers as: 192.168.29.1
Anything you can do to help would be appreciated.
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