ADA Network Manager

Q: there was an error connecting to the apple id server

I have upgraded to el capitan, however when try logging in to iCloud or App store get the error There was an error connecting to the apple id server. tried changing password and creating a new account, however still get this issue.

iMac, OS X El Capitan (10.11)

Posted on Oct 8, 2015 4:07 AM

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Q: there was an error connecting to the apple id server

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  • by Linc Davis,

    Linc Davis Linc Davis Oct 8, 2015 12:37 PM in response to ADA Network Manager
    Level 10 (207,978 points)
    Applications
    Oct 8, 2015 12:37 PM in response to ADA Network Manager

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

  • by ADA Network Manager,

    ADA Network Manager ADA Network Manager Oct 9, 2015 4:06 AM in response to Linc Davis
    Level 1 (20 points)
    Oct 9, 2015 4:06 AM in response to Linc Davis

    This is the information i get in the console

     

    09/10/2015 11:58:00.078 netbiosd[249]: name servers down?

    09/10/2015 11:58:05.826 App Store[2655]: Could not find image named 'NSImage'.

  • by Linc Davis,

    Linc Davis Linc Davis Oct 9, 2015 5:08 AM in response to ADA Network Manager
    Level 10 (207,978 points)
    Applications
    Oct 9, 2015 5:08 AM in response to ADA Network Manager
  • by ADA Network Manager,

    ADA Network Manager ADA Network Manager Oct 9, 2015 6:29 AM in response to Linc Davis
    Level 1 (20 points)
    Oct 9, 2015 6:29 AM in response to Linc Davis

    This is not turned on

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Oct 9, 2015 8:38 AM in response to ADA Network Manager
    Level 10 (207,978 points)
    Applications
    Oct 9, 2015 8:38 AM in response to ADA Network Manager

    From the menu bar, select

              ▹ System Preferences... ▹ Network ▹ Advanced... ▹ DNS

    Under DNS Servers you should have one or more numerical addresses, such as “192.168.1.1” or “10.0.0.1”. What are those addresses?

  • by FelixGarcia,

    FelixGarcia FelixGarcia Oct 9, 2015 6:43 PM in response to ADA Network Manager
    Level 4 (2,831 points)
    iPhone
    Oct 9, 2015 6:43 PM in response to ADA Network Manager

    I have been issues with iTunes off and on for the last few days, dont know why, its worse on the Apple TV

  • by joeshmo1,

    joeshmo1 joeshmo1 Oct 15, 2015 1:53 PM in response to ADA Network Manager
    Level 1 (0 points)
    Oct 15, 2015 1:53 PM in response to ADA Network Manager

    I had this problem. Uninstalled my Avira antivirus software and it was resolved.  Any antivirus/Little Snitch/etc factors at play for you?

  • by apxsvn,

    apxsvn apxsvn Oct 16, 2015 12:27 PM in response to Linc Davis
    Level 1 (5 points)
    Mac OS X
    Oct 16, 2015 12:27 PM in response to Linc Davis

    i have copy that console and here's inside

     

    17/10/15 02.25.50,796 AppleIDAuthAgent[369]: SERVER Didn't succeed with .authenticate, and error is ERROR:"CSIdentityErrorDomain" #-100 kCSIdentityAppleIDUnknownError { "file"="/Library/Caches/com.apple.xbs/Sources/CoreServicesSupport/CoreServices- 728.4/OSServices.subprj/AppleIDAuthentication/AppleIDXMLServerCommunications.cpp ", "function"="copyAndHandleXMLErrorResponse", "line"=517, "NSUnderlyingError"=ERROR:"CSIdentityErrorDomain" #-1 { "file"="/Library/Caches/com.apple.xbs/Sources/CoreServicesSupport/CoreServices- 728.4/OSServices.subprj/AppleIDAuthentication/XMLRPC/XMLRPCShim.mm", "function"="xmlInvoke", "line"=90, "NSLocalizedFailureReason"="NULL response from server" } } so releasing session. (___Z31__AppleIDSessionDoCreateSessionPK10__CFStringS1_PK14__CFDictionaryPS1_PS 4_PP9__CFError_block_invoke()/AppleIDXMLServerCommunications.cpp #792) queue.session.

  • by testerin007,

    testerin007 testerin007 Oct 17, 2015 7:52 AM in response to joeshmo1
    Level 1 (0 points)
    Oct 17, 2015 7:52 AM in response to joeshmo1

    I had this problem to. I used Avast Security and had the web-security "check for save connection" turned on. When I turned it off, problem was solved.

  • by mboire1,Helpful

    mboire1 mboire1 Oct 17, 2015 6:36 PM in response to testerin007
    Level 1 (5 points)
    Oct 17, 2015 6:36 PM in response to testerin007

    Had the same problem. When I turned Kaspersky off. Problem solved! (weird)

  • by mlankton,

    mlankton mlankton Oct 25, 2015 6:43 AM in response to Linc Davis
    Level 1 (0 points)
    Oct 25, 2015 6:43 AM in response to Linc Davis

    I have not been able to login to apple id under el capitan at all. My iPad and via web I can login no issues. So icloud, app store and itunes are no gos for me under El Capitan.

     

    Here is the console output I get:

     

    10/25/15 8:40:45.820 AM com.apple.preferences.icloud.remoteservice[9570]: Failed to connect (_signInButton) outlet from (iCloudPref) to (NSButton): missing setter or instance variable

    10/25/15 8:40:45.820 AM com.apple.preferences.icloud.remoteservice[9570]: Failed to connect (_signInSpinner) outlet from (iCloudPref) to (NSProgressIndicator): missing setter or instance variable

    10/25/15 8:40:45.820 AM com.apple.preferences.icloud.remoteservice[9570]: Could not connect action, target class iCloudPref does not respond to -signinPressed:

    10/25/15 8:40:45.831 AM com.apple.preferences.icloud.remoteservice[9570]: Additional Logging , array retured in signedInAccounts is (

    )

    10/25/15 8:40:45.914 AM com.apple.preferences.icloud.remoteservice[9570]: Additional Logging , array retured in signedInAccounts is (

    )

    10/25/15 8:40:45.955 AM com.apple.preferences.icloud.remoteservice[9570]: Additional Logging , array retured in signedInAccounts is (

    )

  • by gipelser,

    gipelser gipelser Nov 11, 2015 12:44 AM in response to mboire1
    Level 1 (4 points)
    Desktops
    Nov 11, 2015 12:44 AM in response to mboire1

    I have also had this problem, and switched off Kaspersky while signing on. It sorted the problem out.

  • by carole999,

    carole999 carole999 Nov 12, 2015 11:08 AM in response to Linc Davis
    Level 1 (0 points)
    Nov 12, 2015 11:08 AM in response to Linc Davis

    @Linc Davis: Have been following your instructions to get a resolve on the :"Unable to connect to the Apple ID Server"... Last step you posted was to check the DNS.  Checked the DNS connection and have the DNS servers as: 192.168.29.1

     

    Anything you can do to help would be appreciated. 

  • by apxsvn,

    apxsvn apxsvn Nov 12, 2015 11:12 AM in response to carole999
    Level 1 (5 points)
    Mac OS X
    Nov 12, 2015 11:12 AM in response to carole999

    yeah me too, please help us

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