Q: help! itunes keep on crashing and cannot on 12.3.0.44
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 12.3.0.44
Application Timestamp: 5603715d
Fault Module Name: CoreAudioToolbox.dll
Fault Module Version: 7.10.5.0
Fault Module Timestamp: 55e77f8b
Exception Code: c000001d
Exception Offset: 00000000005f9630
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 86a5
Additional Information 2: 86a599f99c7c0b061be0ac10bc599c0b
Additional Information 3: 666a
Additional Information 4: 666ad437ab9d663fefa3336d350d67c1
Posted on Nov 11, 2015 1:23 AM
This type of error may be fixed by deleting the offending dll, then repairing the component it is part of from the programs and features control panel. CoreAudioToolbox.dll is part of Apple Application Support and can normally be found in:
C:\Program Files\Common Files\Apple\Apple Application Support or
C:\Program Files (x86)\Common Files\Apple\Apple Application Support.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.
Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.
If the issue persists and you have a 64-bit system try the for older video cards version which is a 64-bit installer for mostly 32-bit code, similar to all 64-bit versions of iTunes up to 12.1.
tt2
Posted on Nov 16, 2015 6:17 AM