MallocArray

Q: iCloud uninstall/upgrade error 2343

I have iCloud 3.1 running on Windows 8.1 x64 without problem.  I'm trying to upgrade to 4.0 through Apple Software Update and I was getting an error.  I have also tried to uninstall iCloud entirely or do a repair and I get the same error each time:

 

The installer has encountered an unexpected error installing this package.  This may indicate a problem with this package.  The error code is 2343.

 

On the main uninstall window the step it is on says: Status: Removing INI files entries

 

I've tried uninstalling with RevoUninstall Free, but iCloud isn't listed in its view.  I ran the Microsoft FixIt and it ran for more than 2 hours and never finished.  After that, iCloud was missing from the Programs and Features window but I still couldn't install 4.0

 

I did a System Restore to last week and the same error.

 

How can I get it fully uninstalled or find out what INI file it is trying to look at?

 

The only thing I can think of is that I used to have Office 2013 installed which I have since uninstalled and maybe iCloud was still trying to point to that, although I was only using iCloud for Photostream and nothing with syncing contacts or e-mail.

 

I tried running ProcessMonitor while unininstalling to see if I could see what it was attempting, but didn't find it.

Posted on Sep 22, 2014 2:26 PM

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Q: iCloud uninstall/upgrade error 2343

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  • by Nulix,

    Nulix Nulix Nov 8, 2015 8:27 AM in response to MallocArray
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    Nov 8, 2015 8:27 AM in response to MallocArray

    Same problem here. Apple fix it!!

  • by jcin617,

    jcin617 jcin617 Nov 10, 2015 5:26 AM in response to MallocArray
    Level 1 (0 points)
    Nov 10, 2015 5:26 AM in response to MallocArray

    I, too, am having the same problem.  Upgraded from Office 2010 to Office 365, now cannot uninstall or upgrade iCloud to version 5.  (Actually, can't even repair existing iCloud installation).

     

    Obviously downgrading Office is not an acceptable solution.

  • by Brian_254,

    Brian_254 Brian_254 Nov 10, 2015 8:02 AM in response to kkecher
    Level 1 (0 points)
    Nov 10, 2015 8:02 AM in response to kkecher

    This process definitely worked.  The only suggestion I would make is to use a 3rd party registry editor that is capable of bulk changes/deletions - there are tons of iCloud-related entries in the registry.

     

    Thanks kkecher!

  • by TXSasquatch,

    TXSasquatch TXSasquatch Nov 10, 2015 6:22 PM in response to activelife81
    Level 1 (0 points)
    Nov 10, 2015 6:22 PM in response to activelife81

    WTH?!!  Surely that's not the only possible solution!

  • by Brian_254,

    Brian_254 Brian_254 Nov 11, 2015 6:15 AM in response to TXSasquatch
    Level 1 (0 points)
    Nov 11, 2015 6:15 AM in response to TXSasquatch

    I think there certainly is a better way - Apple could fix the issue in the iCloud app.  I've been fighting this issue since I upgraded to Office 2016 Beta several months ago, and removing Office is not an option I'm willing to choose.  So using this quick process resolved the problem and iCloud is once again working correctly.

  • by Bob Bourassa,

    Bob Bourassa Bob Bourassa Nov 15, 2015 10:59 AM in response to MallocArray
    Level 1 (0 points)
    Nov 15, 2015 10:59 AM in response to MallocArray

    When will Apple or MS have a fix for this I'm on Windows 10 and Outlook 2016 and will not uninstall Office that's ridiculous, and a stupid fix. When can this problem be fixed by Apple. Its a bug that needs attention Now.

  • by manzana57,

    manzana57 manzana57 Nov 15, 2015 11:45 AM in response to Bob Bourassa
    Level 1 (6 points)
    Nov 15, 2015 11:45 AM in response to Bob Bourassa

    From what I've read in previous posts/replies there appears to be a round-about-solution to the issue. As far as I'm concerned, I shall not go about uninstalling, installing, removing, adding, replacing, or anything else, until Apple or MS (or both) gets their IT geniuses to release a fix. Done. And what's comical is that I get alerts to upgrade...—HA!

  • by CarolF5,

    CarolF5 CarolF5 Nov 15, 2015 4:21 PM in response to manzana57
    Level 1 (13 points)
    Desktops
    Nov 15, 2015 4:21 PM in response to manzana57

    I have Windows 10 and have that error 2343 when trying to first update my icloud for windows to the 5.0-so I figured to take it all out  clean the system and reboot-did that and icloud itself remains and will not come out so that I can reinstall it. I cannot even open it (which is why I first opted to redo it).

     

    Cannot use that Microsoft fix as I tried and they say it is not for windows 10.

     

    I would appreciate any help-as I have an ipad that I like to synch up to my computer-cannot do now with all these problems-first time I have encountered any of these problems with the icloud.

     

    Carol

  • by Gigi Spuler C.,

    Gigi Spuler C. Gigi Spuler C. Nov 18, 2015 4:37 AM in response to Chris_zrh
    Level 1 (0 points)
    Nov 18, 2015 4:37 AM in response to Chris_zrh

    how do i do that? (The emulation part)

  • by 0s1r1s,

    0s1r1s 0s1r1s Nov 23, 2015 1:09 AM in response to MallocArray
    Level 1 (0 points)
    Nov 23, 2015 1:09 AM in response to MallocArray

    Same here. Error 2343.

     

    Windows 10 Home. iCloud 4.1.1.53. Office 2013 & 2016.

     

    **** software. Why don't they release an uninstall tool?

  • by justharry1,

    justharry1 justharry1 Nov 23, 2015 7:26 AM in response to 0s1r1s
    Level 1 (0 points)
    Nov 23, 2015 7:26 AM in response to 0s1r1s

    Alas ... that is NOT the question!  The question IS why can't Apple release an updated version of their iCloud for Windows software that will install smoothly without the errors that we have seen and persistently reported since release of version 4? 

     

    We don't want to be forced to uninstall critical software to do this .. and we (at least I) do not think I should have to be a programmer to follow this person's or that person's (albeit well meaning) multi-step white hat work-arounds. 


    Apple ... please just focus on the issue and program a solution.


    Harris

  • by TXSasquatch,

    TXSasquatch TXSasquatch Nov 23, 2015 9:58 AM in response to justharry1
    Level 1 (0 points)
    Nov 23, 2015 9:58 AM in response to justharry1

    I agree.  I'm not uninstalling anything.  That's absurd.  It's Apple's software, so it's their problem.  They need to fix it.  I'm not doing anything until that happens.

  • by marcelosdepaula,

    marcelosdepaula marcelosdepaula Nov 23, 2015 10:20 AM in response to MallocArray
    Level 1 (0 points)
    Nov 23, 2015 10:20 AM in response to MallocArray

    I am having the same problem with the update to iCloud 5.0. I have Outlook 2016 64bit installed through Office 365 Business. This is definitely something I think Apple needs to fix. I shouldn't have to revert to a lesser version of Outlook to make iCloud work.

     

    Estou tendo o mesmo problema com o update para o iCloud 5.0, outlook 2016. Erro 2343. A Apple tem que resolver isso urgente

  • by jwild2000,

    jwild2000 jwild2000 Nov 25, 2015 2:56 PM in response to kkecher
    Level 1 (0 points)
    Nov 25, 2015 2:56 PM in response to kkecher

    it's a pain the backside but this solution works !!  Thanks goes to the poster.

  • by Braemor,

    Braemor Braemor Nov 25, 2015 3:52 PM in response to jwild2000
    Level 1 (0 points)
    Nov 25, 2015 3:52 PM in response to jwild2000

    I found a solution that worked: I used a third party uninstaller, in this case IObit, which is free.(http://www.iobit.com/en/advanceduninstaller.php, but there are also other unistallers) I used that to uninstall iCloud. The 'Powerful Scan' option, which starts automatically if a normal uninstall does not work, was able to uninstall it. I could then install the new version of iCloud. I hope this works for you, too.

    Braemor

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