ssss5371

Q: APPCRASH Problem

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: iTunes.exe

  Application Version: 12.3.1.23

  Application Timestamp: 5620c96d

  Fault Module Name: CoreAudioToolbox.dll

  Fault Module Version: 7.10.5.0

  Fault Module Timestamp: 55e77f8b

  Exception Code: c000001d

  Exception Offset: 000000000000703e

  OS Version: 6.1.7600.2.0.0.256.1

  Locale ID: 17417

  Additional Information 1: 86a5

  Additional Information 2: 86a599f99c7c0b061be0ac10bc599c0b

  Additional Information 3: d7e6

  Additional Information 4: d7e6a4a045cd900827af16d78366ab17

 

 

Read our privacy statement online:

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If the online privacy statement is not available, please read our privacy statement offline:

  C:\Windows\system32\en-US\erofflps.txt

 

I had tried uninstall whole set of Apple products again and again but this problem still there. Totally cant open iTunes as well.

 

Please help...

Computer, Windows 7

Posted on Nov 9, 2015 7:15 PM

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Q: APPCRASH Problem

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  • Helpful answers

  • by jeffd55,

    jeffd55 jeffd55 Nov 11, 2015 6:53 AM in response to ssss5371
    Community Specialists
    Nov 11, 2015 6:53 AM in response to ssss5371

    Hello ssss5371,

     

    Thank you for using Apple Support Communities. 

     

    I see that your iTunes is not opening on your Windows machine. I would suggest starting with the steps recommended in the following article for this issue:

    Fix unexpected quits or launch issues in iTunes for Windows

     

    Regards

  • by turingtest2,

    turingtest2 turingtest2 Nov 11, 2015 10:51 AM in response to ssss5371
    Level 10 (86,510 points)
    Apple TV
    Nov 11, 2015 10:51 AM in response to ssss5371

    This type of error may be fixed by deleting the offending dll, then repairing the component it is part of from the programs and features control panel. CoreAudioToolbox.dll is part of Apple Application Support and can normally be found in:

    C:\Program Files\Common Files\Apple\Apple Application Support or

    C:\Program Files (x86)\Common Files\Apple\Apple Application Support.

     



    For general advice see Troubleshooting issues with iTunes for Windows updates.

     

    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.

     

    Review the other boxes and the list of support documents further down the page in case one of them applies.

     

    The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.

     

     

     

    Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.

     

     

     

    If the issue persists and you have a 64-bit system try the for older video cards version which is a 64-bit installer for mostly 32-bit code, similar to all 64-bit versions of iTunes up to 12.1.

     

     

     

    tt2