HT202663: Use Wireless Diagnostics to help you resolve Wi-Fi issues on your Mac

Learn about Use Wireless Diagnostics to help you resolve Wi-Fi issues on your Mac
mattboutte

Q: My mac mini is sitting next to my mac book and the mac mini is crawling while on wi-fi. Macbook is fine. Turned off bluetooth as suggested by some and it seemed to kick back good for about 10 min then back to dial up speed. What to do?

My mac mini is sitting next to my mac book and the mac mini is crawling while on wi-fi. Macbook is fine. Turned off bluetooth as suggested by some and it seemed to kick back good for about 10 min then back to dial up speed. What to do?

Mac Pro, OS X Mavericks (10.9.1)

Posted on Nov 11, 2015 8:56 AM

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Q: My mac mini is sitting next to my mac book and the mac mini is crawling while on wi-fi. Macbook is fine. Turned off bluetooth as s ... more

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  • by lllaass,

    lllaass lllaass Nov 11, 2015 9:35 AM in response to mattboutte
    Level 10 (187,831 points)
    Desktops
    Nov 11, 2015 9:35 AM in response to mattboutte

    Do you  have any USB 3 devices connected?

    Is there anything shielding the Mini, like is it in a cubbyhole?

    When slow, press and hold the Option key and then click on the wifi icon in the menu bar. Post a screen shot of the windows that opens.

  • by Linc Davis,

    Linc Davis Linc Davis Nov 11, 2015 1:08 PM in response to mattboutte
    Level 10 (207,926 points)
    Applications
    Nov 11, 2015 1:08 PM in response to mattboutte

    Start up in Recovery mode. In the OS X Utilities screen, select Get Help Online. A clean copy of Safari will launch. No plugins, such as Flash, will be available. While in Recovery, you'll have no access to your saved bookmarks or passwords, so make a note of those before you begin, if they're needed for the test.

    Test. After testing, restart as usual and post the results.

  • by iBookRevA,

    iBookRevA iBookRevA Feb 28, 2016 11:46 AM in response to lllaass
    Level 1 (15 points)
    iPod
    Feb 28, 2016 11:46 AM in response to lllaass

    What is it with USB3 items that stop WiFi? I bought a USB3 Hub and my WiFi quit. I just unplugged it and the Wifi stated again??? Plugged it back in and it is still working. Will I have to unplug it every time I reboot??? (Mac Mini Late 2014) OSX 10.11.3)

  • by lllaass,

    lllaass lllaass Feb 28, 2016 12:13 PM in response to iBookRevA
    Level 10 (187,831 points)
    Desktops
    Feb 28, 2016 12:13 PM in response to iBookRevA

    It the frequency associated with USB 3 that is the problem. The frequency is in the range of wifi frequencies. especially wifi networks that use the 2.4 GHz band