Q: Adobe Bridge freezes after El Capitan install
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Nov 11, 2015 12:56 PMby JimmyCMPIT,In this order, perform one, if it does not work proceed to the next
1) Make sure you have the correct version of JAVA
https://support.apple.com/kb/DL1572?viewlocale=en_US&locale=en_US
2) Reset prefs by holding down SHIFT+CTRL+ALT+CMD and launch the application from the Macintosh HD:Applications:Adobe folder (AND NO OTHER ICON, SHORTCUT OR ANY OTHER METHOD)
3) if this does not work create a new administrative account and boot to that account
4) Do not use a mounted volume named "users", adobe has an outstanding issue with this volume name and bridge going back several iterations.
5) uninstall and reinstall CS6 using Adobes CS removal tool
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems. html
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Nov 22, 2015 9:48 AMby fotodocent,Thank you, those look like worthwhile stabs to a fix. I have a MacBook Pro and a MacBook air running Photoshop and Bridge CC. No problems whatsoever until about a week after upgrading to El Capitan. Now there are strange misfires on BOTH Macs: clicking in a Bridge window does not make it the active window: that is, if there is a thumbnail highlighted, and I momentarily click to a different window or a different app, then return to Bridge by clicking the window or its margin to activate it, I cannot use arrow keys as before to move from one thumbnail to the next. And related weirdnesses hard to describe.
Sometimes when I copy or cut by clicking once on a thumbnail, and then using Cmd V to write that file into another Bridge window, nothing happens. Or it does but the thumbnail does not appear. Trying to paste again maybe nothing happens, or maybe the 'Whoops there's a file by that name here already what you wanna do?' appears. Very squirrelly.
Now, as of a few days, when I try to click over to a folder in a Dropbox area and then try to click to open files inside, I am getting a message to the effect that the operation cannot be completed due to insufficient memory. This is an Adobe error message. If I dismiss the message, Bridge usually freezes and require a force quit, although in the Apple force quit dialog there is no indication that Bridge is 'not responding'.
Needless to say none of this is good.
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Nov 23, 2015 11:12 AMby fotodocent,Be glad to start a new post with what I'd posted here, and to include the data from etre check.
It is my impression that there are a number of strange happenings that have developed under El Capitan, so I would be glad to provide as complete a report as possible. Please help me out here -- I do not consider myself as one easily fluent in this sort of thing. Photographer and instructor, NOT computer whiz.
EtreCheck version: 2.6.4 (224)
Report generated 23/11/15 20:07
Runtime 2:00
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: (What does this mean?)
MacBook Air (11-inch, Mid 2011)
[Click for Technical Specifications]
[Click for User Guide]
MacBook Air - model: MacBookAir4,1
1 1,6 GHz Intel Core i5 CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en0: 802.11 a/b/g/n
Battery: Health = Replace Soon - Cycle count = 1506 - SN = C0114940EN4DKRTAF
Video Information: (What does this mean?)
Intel HD Graphics 3000
Color LCD 1366 x 768
System Software: (What does this mean?)
OS X El Capitan 10.11.1 (15B42) - Time since boot: about one day
Disk Information: (What does this mean?)
APPLE SSD SM128C disk0 : (121,33 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
CESTONE (disk1) / [Startup]: 120.10 GB (10.68 GB free) (Low!)
Core Storage: disk0s2 120.47 GB Online
USB Information: (What does this mean?)
Apple Inc. FaceTime Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: (What does this mean?)
Apple Inc. thunderbolt_bus
Gatekeeper: (What does this mean?)
Mac App Store and identified developers
Kernel Extensions: (What does this mean?)
/Library/Extensions
[loaded] com.globaldelight.driver.Boom2Device (1.1 - SDK 10.10) [Click for support]
/System/Library/Extensions
[not loaded] com.devguru.driver.SamsungComposite (1.4.23 - SDK 10.6) [Click for support]
[not loaded] com.driver.JRDMassStorageDriver32 (1.0.1) [Click for support]
[not loaded] com.driver.JRDMassStorageDriver64 (1.0.1) [Click for support]
[not loaded] com.driver.JRDUSBModemData32 (1.0.1) [Click for support]
[not loaded] com.driver.JRDUSBModemData64 (4.0.8) [Click for support]
[not loaded] com.jrdcom.driver.JRDECMControlDriver32 (1) [Click for support]
[not loaded] com.jrdcom.driver.JRDECMControlDriver64 (1) [Click for support]
[not loaded] com.jrdcom.driver.JRDECMDataDriver32 (1) [Click for support]
[not loaded] com.jrdcom.driver.JRDECMDataDriver64 (1) [Click for support]
[not loaded] com.jrdcom.driver.JRDUSBCDC32 (1) [Click for support]
[not loaded] com.jrdcom.driver.JRDUSBCDC64 (1) [Click for support]
/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
[not loaded] com.devguru.driver.SamsungACMControl (1.4.23 - SDK 10.6) [Click for support]
[not loaded] com.devguru.driver.SamsungACMData (1.4.23 - SDK 10.6) [Click for support]
[not loaded] com.devguru.driver.SamsungMTP (1.4.23 - SDK 10.5) [Click for support]
[not loaded] com.devguru.driver.SamsungSerial (1.4.23 - SDK 10.6) [Click for support]
Launch Agents: (What does this mean?)
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist [Click for support]
[failed] com.adobe.AdobeCreativeCloud.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[loaded] com.maintain.LogOut.plist [Click for support]
[loaded] com.maintain.Restart.plist [Click for support]
[loaded] com.maintain.ShutDown.plist [Click for support]
[loaded] com.maintain.Sleep.plist [Click for support]
[running] com.maintain.SystemEvents.plist [Click for support]
Launch Daemons: (What does this mean?)
[loaded] com.adobe.ARMDC.Communicator.plist [Click for support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist [Click for support]
[loaded] com.adobe.agsservice.plist [Click for support]
[loaded] com.adobe.fpsaud.plist [Click for support]
[running] com.devguru.ssconnservice.plist [Click for support]
[running] com.fitbit.galileod.plist [Click for support]
[loaded] com.google.keystone.daemon.plist [Click for support]
[loaded] com.maintain.CocktailScheduler.plist [Click for support]
User Launch Agents: (What does this mean?)
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[failed] com.adobe.ARM.[...].plist [Click for support]
[running] com.qrecall.monitor.plist [Click for support]
[running] com.qrecall.scheduler.plist [Click for support]
[failed] com.yourcompany.Prijector.plist [Click for support]
[running] com.yourcompany.Y800Z_Wind_Uninstall.plist [Click for support]
User Login Items: (What does this mean?)
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Moom Application (/Applications/Moom.app)
Dropbox Application (/Applications/Dropbox.app)
Boom 2 Application (/Applications/Boom 2.app)
Other Apps: (What does this mean?)
[running] com.adobe.acc.AdobeDesktopService.132512.A1E2FD45-EED0-4E2D-847C-95E3492F5C5C
[running] com.adobe.accmac.69792
[running] com.apple.xpc.launchd.oneshot.0x10000007.EtreCheck
[running] com.getdropbox.dropbox.52832
[running] com.globaldelight.Boom2Daemon
[running] com.globaldelight.Boom2MAS.162272
[running] com.manytricks.Moom.60832
[running] org.mozilla.firefox.46432
Internet Plug-ins: (What does this mean?)
AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Click for support]
FlashPlayer-10.6: Version: 19.0.0.245 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
AdobePDFViewerNPAPI: Version: 15.009.20069 - SDK 10.8 [Click for support]
AdobePDFViewer: Version: 15.009.20069 - SDK 10.8 [Click for support]
Flash Player: Version: 19.0.0.245 - SDK 10.6 [Click for support]
Default Browser: Version: 601 - SDK 10.11
NP_2020Player_IKEA: Version: 5.0.94.1 - SDK 10.6 [Click for support]
nplastpass: Version: 2.5.5 [Click for support]
Silverlight: Version: 5.1.30214.0 - SDK 10.6 [Click for support]
JavaAppletPlugin: Version: 15.0.1 - SDK 10.11 Check version
Safari Extensions: (What does this mean?)
AdBlock
Adblock Plus
Deanimator
LastPass
3rd Party Preference Panes: (What does this mean?)
Flash Player [Click for support]
Time Machine: (What does this mean?)
Skip System Files: YES - System files not being backed up
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
CESTONE: Disk size: 120.10 GB Disk used: 109.42 GB
Destinations:
Data [Network]
Total size: 3.00 TB
Total number of backups: 57
Oldest backup: 07/06/13 17:56
Last backup: 21/11/15 14:49
Size of backup disk: Excellent
Backup size 3.00 TB > (Disk size 120.10 GB X 3)
Top Processes by CPU: (What does this mean?)
5% WindowServer
4% Boom 2
4% coreaudiod
4% CVMCompiler
1% ss_conn_service
Top Processes by Memory: (What does this mean?)
733 MB firefox
450 MB kernel_task
176 MB iTunes
160 MB mtmd
152 MB Mail
Virtual Memory Information: (What does this mean?)
17 MB Free RAM
3.98 GB Used RAM (638 MB Cached)
140 MB Swap Used
Diagnostics Information: (What does this mean?)
Nov 22, 2015, 09:08:04 PM ~/Library/Logs/DiagnosticReports/Creative Cloud_2015-11-22-210804_[redacted].crash
Nov 22, 2015, 09:07:38 PM Self test - passed
Nov 22, 2015, 05:42:51 PM ~/Library/Logs/DiagnosticReports/Creative Cloud_2015-11-22-174251_[redacted].crash
Nov 22, 2015, 05:40:08 PM ~/Library/Logs/DiagnosticReports/Creative Cloud_2015-11-22-174008_[redacted].crash
Nov 22, 2015, 11:33:42 AM ~/Library/Logs/DiagnosticReports/Adobe Bridge CC_2015-11-22-113342_[redacted].crash
Nov 22, 2015, 11:27:36 AM ~/Library/Logs/DiagnosticReports/Creative Cloud_2015-11-22-112736_[redacted].crash
Nov 21, 2015, 02:27:35 PM ~/Library/Logs/DiagnosticReports/Creative Cloud_2015-11-21-142735_[redacted].crash
Nov 20, 2015, 08:37:08 PM ~/Library/Logs/DiagnosticReports/Creative Cloud_2015-11-20-203708_[redacted].crash
Nov 20, 2015, 08:28:17 PM ~/Library/Logs/DiagnosticReports/Creative Cloud_2015-11-20-202817_[redacted].crash
Nov 20, 2015, 08:27:27 PM ~/Library/Logs/DiagnosticReports/Creative Cloud_2015-11-20-202727_[redacted].crash
Nov 20, 2015, 08:25:49 PM ~/Library/Logs/DiagnosticReports/Creative Cloud_2015-11-20-202549_[redacted].crash
