血手人屠

Q: iMessage not working, 'contact' not registered

I tried to send message to my friend this morning through iMassage but it said the email address of my friend is not registered and I can't get any message ether.

 

We tested iMassage when we using same network but still all my friend can send and received mine keep failing. we have same preference setting. But my status on message is always offline, I can't change it. Tried logout and login, no errors.

I tried to reset NVRAM and delete *ichat, iMessage ect. in folder but still.

 

Any idea what happened?

Macbook pro with retina 2015

MacBook Pro with Retina display

Posted on Nov 10, 2015 8:24 AM

Close

Q: iMessage not working, 'contact' not registered

  • All replies
  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Nov 10, 2015 9:46 AM in response to 血手人屠
    Level 10 (207,963 points)
    Applications
    Nov 10, 2015 9:46 AM in response to 血手人屠

    Can you send iMessages to anyone, such as yourself?

  • by 血手人屠,

    血手人屠 血手人屠 Nov 10, 2015 11:23 AM in response to Linc Davis
    Level 1 (5 points)
    iPhone
    Nov 10, 2015 11:23 AM in response to Linc Davis

    Yes, I can send iMessage to myself but anyone else's address will be in red and fail to send.

  • by 血手人屠,

    血手人屠 血手人屠 Nov 10, 2015 11:25 AM in response to 血手人屠
    Level 1 (5 points)
    iPhone
    Nov 10, 2015 11:25 AM in response to 血手人屠

    FaceTime works fine though.

  • by Linc Davis,

    Linc Davis Linc Davis Nov 10, 2015 12:47 PM in response to 血手人屠
    Level 10 (207,963 points)
    Applications
    Nov 10, 2015 12:47 PM in response to 血手人屠

    Please take each of the following steps that you haven't already tried. Stop when the problem is resolved.

    1. Open the Messages preferences window and select the Accounts tab. On the left is a list of the messaging accounts that you've defined. Select iMessage. Make sure that the Apple ID shown is valid. If it is, check the box marked

              Enable this account

    if it's not already checked.

    2. Sign out of iMessage on all your devices and sign back in. If you've enabled two-step verification for the Apple ID that you use with iMessage, you must generate an application-specific password and enter it when prompted. Test.

    3. Take this step if you have an iPhone linked to the same Apple ID as the Mac.

    Follow the instructions in this support article, under the heading

              To use Continuity for SMS and MMS with your iPhone and your Mac, iPad or iPod touch

    If text forwarding is already enabled on the phone, disable it and then re-enable it.

    Quit and relaunch Messages on the Mac.

    Credit for this observation to ASC member Apple Advocate.

  • by 血手人屠,

    血手人屠 血手人屠 Nov 11, 2015 1:02 AM in response to Linc Davis
    Level 1 (5 points)
    iPhone
    Nov 11, 2015 1:02 AM in response to Linc Davis

    I tried first two method this morning and still not working, I don't have other apple device other than my macbook.

  • by Linc Davis,

    Linc Davis Linc Davis Nov 11, 2015 6:53 AM in response to 血手人屠
    Level 10 (207,963 points)
    Applications
    Nov 11, 2015 6:53 AM in response to 血手人屠

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

  • by 血手人屠,

    血手人屠 血手人屠 Nov 11, 2015 8:51 AM in response to Linc Davis
    Level 1 (5 points)
    iPhone
    Nov 11, 2015 8:51 AM in response to Linc Davis

    11/11/2015 4:46:11.566 p.m. WindowServer[166]: _CGXRemoveWindowFromWindowMovementGroup: window 0x99 is not attached to window 0xa3

     

    sorry for the late replay, I tried to go available but nothing show on the log, this same message keep pop up when I input my friends contact address.

     

     

    11/11/2015 4:49:03.768 p.m. IMDPersistenceAgent[317]: [com.apple.corespotlight.log.index] Finished "index items"(16) with error:Error Domain=CSIndexErrorDomain Code=-1003 "(null)"

    11/11/2015 4:49:03.768 p.m. IMDPersistenceAgent[317]: [Warning] IMDChatAddMessageToSpotlight: indexing searchable items failed with error Error Domain=CSIndexErrorDomain Code=-1003 "(null)"

     

    nothing showed up if I send message to an email in red, the above message shoed up when I tried to send something to a phone number but using iMessage.

  • by Linc Davis,

    Linc Davis Linc Davis Nov 11, 2015 9:34 AM in response to 血手人屠
    Level 10 (207,963 points)
    Applications
    Nov 11, 2015 9:34 AM in response to 血手人屠

    Please read this whole message before doing anything.

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

    Step 1

    The purpose of this step is to determine whether the problem is localized to your user account.

    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

    While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

    Test while logged in as Guest. Same problem?

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

    Step 2

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

    Please take this step regardless of the results of Step 1.

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

    Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

    Test while in safe mode. Same problem?

    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

  • by 血手人屠,

    血手人屠 血手人屠 Nov 11, 2015 2:34 PM in response to Linc Davis
    Level 1 (5 points)
    iPhone
    Nov 11, 2015 2:34 PM in response to Linc Davis

    Both 1 and 2 failed.

  • by Linc Davis,

    Linc Davis Linc Davis Nov 11, 2015 4:44 PM in response to 血手人屠
    Level 10 (207,963 points)
    Applications
    Nov 11, 2015 4:44 PM in response to 血手人屠

    I don't think you can solve this problem on your own. Click the Support link at the top of this page to schedule a call from Apple Support. You might not be charged for the call if you select "Apple ID"—not the hardware model—as the product you're asking about.

  • by 血手人屠,

    血手人屠 血手人屠 Nov 12, 2015 1:01 AM in response to Linc Davis
    Level 1 (5 points)
    iPhone
    Nov 12, 2015 1:01 AM in response to Linc Davis

    I will try, thank you for your help.