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Nov 12, 2015 1:22 PM in response to 2tallDaveby ChrisJ4203,Use this support document to troubleshoot the Touch ID. If this does not help, other user troubleshooting steps include restart, reset, restore from backup, restore as factory. Test after each step. If you restore to factory and the Touch ID is still not working correctly, then make an appointment at the Genius Bar of the nearest Apple store to have the device looked at. Use Touch ID on iPhone and iPad - Apple Support