HT201419: Get help with Mail on your iPhone, iPad, and iPod touch

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Jaguarcult

Q: How do you setup a pop account?

i Bought an iPad Pro yesterday.  Trying to setup email, and the apple site incorrectly shows EarthLink as an IMAP site when they are POP.  How do I change that?

 

thank you

BYron

iPad, iOS 4.3.2

Posted on Nov 12, 2015 4:33 PM

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Q: How do you setup a pop account?

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  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Nov 12, 2015 4:42 PM in response to Jaguarcult
    Level 9 (57,365 points)
    iPhone
    Nov 12, 2015 4:42 PM in response to Jaguarcult

    You are going to have to "fool" the email program to change to POP. EarthLink must maintain an IMAP account for the mail app to try that. Delete the account you have tried to set up. Then go in and attempt to setup the program again. When it asks for the email address and password, purposely put in the wrong password. It should fail to verify and then take you to a screen to enter POP or IMAP as the account type. After selecting POP, you will then need to change the password so it will correctly verify the account. That should take care of starting, then continue the setup and fill in all of the required information from EarthLink to complete the setup.

  • by Mobile Blues,

    Mobile Blues Mobile Blues Nov 12, 2015 4:45 PM in response to Jaguarcult
    Level 4 (1,799 points)
    Nov 12, 2015 4:45 PM in response to Jaguarcult

    Select Add Account in Settings>Mail then select Other and add the account manually. You will need to know your setup settings from Earthlink. Go to their web site and they should have a setup routine/instructions for iPad.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Nov 12, 2015 4:50 PM in response to Mobile Blues
    Level 9 (57,365 points)
    iPhone
    Nov 12, 2015 4:50 PM in response to Mobile Blues

    I would assume they are using the Manual settings, since EarthLink would not be an automatic. The problem lies in the fact that many email providers maintain both POP and IMAP accounts. After attempting to create the account and entering the email address and password, the iPhone will check and will automatically assume it is an IMAP account, when the user wants to setup a POP account. There is no other way to tell it to use POP if the verification fails. You cannot access that settings page without doing as I provided the instructions for.