Sifer90

Q: Error 53 when updating iphone 6, why Apple ?

My iPhone was working fine till I changed my screen after my iPhone screen got damaged after falling down, the Touch ID didn't work after fixing the screen, but the phone was working fine. until I updated to 8.4, I kept getting error 53 message.

 

I read a lot and most people said its because of the Touch ID. Now I lost my phone and I'm unable to update/restore and apple has no official fix and I cant replace my phone because its out of warranty and no apple care.

 

WAS MOT SUPPOSED FROM APPLE TO LAUNCH AN UPDATE THAT BYPASS THE TOUCH ID PROCESS????

 

my phone was working fine and I don't need the touch ID!! why I'm forced now to buy a new iPhone just because ( I updated my phone while the touch ID was not working ! )

 

is there any fix for this issue ? anything to do ?

iPhone 6, iOS 8.1.2, Error 53

Posted on Jul 12, 2015 11:46 AM

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Q: Error 53 when updating iphone 6, why Apple ?

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  • by gunna35,

    gunna35 gunna35 Oct 19, 2015 2:45 AM in response to Sifer90
    Level 1 (0 points)
    Oct 19, 2015 2:45 AM in response to Sifer90

    I'm fairly disgusted by the attitudes displayed in here. There are actually valid times and reasons that it would have been nice to know in advance about the touchid.

     

    I am currently sitting here with a worthless brick of an iPhone 6 because a little chip showed up on the home button and since then the touchid has not worked. Keep in mind I have literally no physical damage to the phone at all except that chip. I didn't drop it, I didn't hit it, maybe a family member did or something. All I know is something happened to cause a chip in it. Anyway, I have never had an issue with the phone, until the touchid stopped working.

     

    Now, I had no idea the update was linked to it so I quite happily sat down to update to 9.0.2 from 9.0.1 only to find myself in a recovery mode loop that can't be rectified, all thanks to error 53 and being tied to the touchid.

    I've not done anything out of the ordinary, no 3rd party stuff, no replacement stuff, etc, and here I am with a brick.

     

    I'm heading to the Apple store tomorrow to see what they can do for me, so I still have a possible solution. However, the reason for this post is just to inform these single-minded online preachers and know-it-alls that just because they don't agree with something - not everyone reads their EULA and most regular users see these stores while they are out and about and don't even think twice about using their services - but at the same time their issue is just as likely shared by someone who may read these threads one day who didn't cause the issue the same way. So it would be nice to see some constructive replies - if not for the OP for the future readers.

  • by Michael Black,

    Michael Black Michael Black Oct 20, 2015 9:55 AM in response to Sifer90
    Level 7 (24,938 points)
    Oct 20, 2015 9:55 AM in response to Sifer90

    Sifer90 wrote:

     

    My iPhone was working fine till I changed my screen after my iPhone screen got damaged after falling down, the Touch ID didn't work after fixing the screen, but the phone was working fine. until I updated to 8.4, I kept getting error 53 message.

     

    So clearly your understanding of what "working fine" means when it comes to an iPhone was flawed right from the beginning. Obviously your self-repair was flawed as it did NOT properly repair the device.

  • by deggie,

    deggie deggie Oct 20, 2015 10:42 AM in response to gunna35
    Level 9 (54,686 points)
    iPhone
    Oct 20, 2015 10:42 AM in response to gunna35

    I don't see the reason for the attitude. Other posters here had there devices worked on by a 3rd party which voids the warranty on the iPhone and all service from Apple. That is spelled out in the warranty and they aren't being mean in pointing it out, just factual. If someone does not read their warranty that is their choice but it doesn't change the rules stated in the warranty.

     

    In your case you say you didn't take it to a 3rd party but it is damaged and someone else could have done it. Let the Apple technicians look at it and make the determination. If they say it was caused by an accident you will either have to pay to replace it or the entire phone depending upon the damage. Or they will decide it is a defect and replace it under warranty. Your situation is not like the other posters here.

  • by Raf1302,

    Raf1302 Raf1302 Nov 12, 2015 5:24 AM in response to Sifer90
    Level 1 (0 points)
    Nov 12, 2015 5:24 AM in response to Sifer90

    I can't believe most of the posts in this thread. People are really ignorant. Error 53 is caused when you try to update with a defective TouchID. In my case, my TouchID stopped working because it got damaged. The phone worked perfectly except for the TouchID. I used it for several months. Only when I tried updating I got stuck in the infinite recovery mode loop. Now a US$800 phone is useless just because of the TouchID, which I find ridiculous.

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Nov 12, 2015 1:03 PM in response to Raf1302
    Level 9 (59,389 points)
    iPhone
    Nov 12, 2015 1:03 PM in response to Raf1302

    Raf1302 wrote:

     

    I can't believe most of the posts in this thread. People are really ignorant. Error 53 is caused when you try to update with a defective TouchID. In my case, my TouchID stopped working because it got damaged. The phone worked perfectly except for the TouchID. I used it for several months. Only when I tried updating I got stuck in the infinite recovery mode loop. Now a US$800 phone is useless just because of the TouchID, which I find ridiculous.

    No, no one here is ignorant. When you have a screen replaced by an unauthorized repair person, that effectively destroys TouchID. That's what the OP did. Had they gotten the screen replaced by Apple, there would have been no issue. gunna35 has, like you a damaged device. Have it repaired by Apple and you'll have not problems.  The advice here has been accurate and correct.

  • by gunna35,

    gunna35 gunna35 Nov 12, 2015 2:04 PM in response to Meg St._Clair
    Level 1 (0 points)
    Nov 12, 2015 2:04 PM in response to Meg St._Clair

    the OP yes understandable. But seriously I can't believe everyone is so accepting if the concept that a software update should be allowed to cripple a phone because one part stopped working. Fair enough for third party repairs but even genuine parts with damage. If we are happy without it working it should be up to us if we want to get something repaired or not. I'm not talking about third party repairs either. I should not be forced to have a chipped button replaced just to install a software update.

     

    now the OP had an issue for one reason but the title of the thread also covers other scenarios. Anyone looking for info on the topic would look hee so the OP is irrelevant since his issue has been discussed and torn down. Now the issue simply about the thread title.

  • by gunna35,

    gunna35 gunna35 Nov 12, 2015 2:06 PM in response to gunna35
    Level 1 (0 points)
    Nov 12, 2015 2:06 PM in response to gunna35

    Not to mention the repair cost if you don't have AppleCare and the phone shows obvious signs of being dropped.

  • by deggie,

    deggie deggie Nov 12, 2015 2:13 PM in response to gunna35
    Level 9 (54,686 points)
    iPhone
    Nov 12, 2015 2:13 PM in response to gunna35

    The error is security related and will not be changed any time soon. If you didn't purchase AppleCare+ when you purchased the iPhone then to replace the screen costs $109 and you will get secured, authorized parts. If you cannot afford that then you really should be looking at a lower priced phone. 3rd party repair sites should be informing customers that replacing the Touch ID will result in the phone eventually being disabled and should offer to use the older Touch ID when replacing the screen. Perhaps in the future Apple can include a feature where replacing the screen with an improper Touch ID will immediately issue an Error 53. But even then people will be in the same situation as their phone will not be usable and Apple will not touch it.

     

    But they will be aware of the fact they've ruined their phone faster. Would that make you happy?

  • by gunna35,

    gunna35 gunna35 Nov 12, 2015 2:33 PM in response to deggie
    Level 1 (0 points)
    Nov 12, 2015 2:33 PM in response to deggie

    No-one said we couldn't afford it. I said it should be my choice. Now, apple care, I choose not to get it because I keep my phones in a Lifeproof/Survivor case. They are well protected. As mentioned previously I still have no idea at all how my touchid got chipped. I also didn't have any signs of any kind of wear on my phone due to the case, so even without apple care apple happily replaced my phone under consumer law.

     

    I don't know how everyone can be so stubborn and thick. a software update SHOULD NOT brick a phone by choice. Take away all points about third party repairs and think like humans for a moment. Genuine product, genuine parts, damaged non-critical part that doesn't hinder everyday usage of the device in any way. Software update decides to brick the phone because a non-critical component reports a failure. ***

     

    Now, lets say this was my work phone (it was), and I need that phone to receive calls from clients. All of a sudden because I decided keep up to date with patches/security/firmware my phone has become useless and now i'm losing business because of it, yet the phone itself was working fine except for a fingerprint scanner. technically apple is now liable for my lost business, because as I've said, it's a personal decision whether to repair something that isn't really causing an issue for me.

     

    Can everyone just stop and actually think about what my points are before having another go, because I'm sick of repeating myself.

  • by deggie,

    deggie deggie Nov 12, 2015 2:42 PM in response to gunna35
    Level 9 (54,686 points)
    iPhone
    Nov 12, 2015 2:42 PM in response to gunna35

    Your points are basically blah, blah, blah. Touch ID is a security issue and if anything the moment someone puts in a non-authorized Touch ID the phone should stop working. I've sent feedback to Apple requesting this happen immediately because the fact it works at all is a breach of security. Thank you for making me aware of this. But if there is an attempt to restore or update an iPhone that has a non-authorized Touch ID is SHOULD stop the phone from working.

  • by Raf1302,

    Raf1302 Raf1302 Nov 12, 2015 2:43 PM in response to gunna35
    Level 1 (0 points)
    Nov 12, 2015 2:43 PM in response to gunna35

    I'm not gonna add anything because you and me are both in exactly the same situation and I agree 100%. In my case add that there are no official Apple Stores in my country (only authorized premium resellers) so I would need to buy a plane ticket to Miami at US$400.00 to get the phone changed, just because of an accessory.

     

    My data plan operator will not agree to change the phone because they say the button is chipped and that voids their guarantee, so i'm screwed.

  • by Raf1302,

    Raf1302 Raf1302 Nov 12, 2015 2:59 PM in response to deggie
    Level 1 (0 points)
    Nov 12, 2015 2:59 PM in response to deggie

    Neither Gunna35 or me have replaced our buttons. We have not replaced ANY piece.

     

    <Edited by Host>

  • by Philly_Phan,

    Philly_Phan Philly_Phan Nov 12, 2015 5:45 PM in response to gunna35
    Level 6 (13,576 points)
    iPhone
    Nov 12, 2015 5:45 PM in response to gunna35

    gunna35 wrote:

     

    the OP yes understandable. But seriously I can't believe everyone is so accepting if the concept that a software update should be allowed to cripple a phone because one part stopped working. Fair enough for third party repairs but even genuine parts with damage. If we are happy without it working it should be up to us if we want to get something repaired or not. I'm not talking about third party repairs either. I should not be forced to have a chipped button replaced just to install a software update.

     

    now the OP had an issue for one reason but the title of the thread also covers other scenarios. Anyone looking for info on the topic would look hee so the OP is irrelevant since his issue has been discussed and torn down. Now the issue simply about the thread title.

    So you maintain that Apple should ensure that software updates not be affected by any hardware issues in the phone?

  • by Philly_Phan,

    Philly_Phan Philly_Phan Nov 12, 2015 5:47 PM in response to gunna35
    Level 6 (13,576 points)
    iPhone
    Nov 12, 2015 5:47 PM in response to gunna35

    gunna35 wrote:

     

    Not to mention the repair cost if you don't have AppleCare and the phone shows obvious signs of being dropped.

    Since the warranty, like all warranties that I've ever seen, specifically excludes accidental damage, why are you upset with paying for a repair?

  • by Philly_Phan,

    Philly_Phan Philly_Phan Nov 12, 2015 5:50 PM in response to Raf1302
    Level 6 (13,576 points)
    iPhone
    Nov 12, 2015 5:50 PM in response to Raf1302

    Raf1302 wrote:

     

    I'm not gonna add anything because you and me are both in exactly the same situation and I agree 100%. In my case add that there are no official Apple Stores in my country (only authorized premium resellers) so I would need to buy a plane ticket to Miami at US$400.00 to get the phone changed, just because of an accessory.

     

    My data plan operator will not agree to change the phone because they say the button is chipped and that voids their guarantee, so i'm screwed.

    Don't get ridiculous.  If you purchased from an authorized reseller, that's where you would return the phone for repair.

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