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Nov 14, 2015 6:30 AM in response to kathy82860by pedro d,Hello there, Kathy.
It seems that you are unable to download photos from your iPhone 6 to your Windows 10 computer. The following Knowledge Base article offers up some guidance on how to accomplish that:
Import photos and videos from your iPhone, iPad, or iPod touch to your computer
Import photos and videos to your Windows PC
Before you import your photos and videos:
- Unlock your iOS device using your passcode.
- Make sure that your iOS device trusts the computer that you're using to import your media to.
When you import photos and videos from your device to your computer, some might be rotated incorrectly. To play videos on your computer at the correct orientation, use iTunes for Windows.
If you can't import your photos to your computer, or your computer doesn't recognize your iPhone, iPad, or iPod touch as a camera, learn what to do. Windows XP might not be able to import videos larger than 500MB without iTunes installed, a third-party program, or updated drivers.
Learn how to import photos and videos for Windows 10, Windows 8, or Windows 7.
Thanks for reaching out to Apple Support Communities.
Kind Regards.
