HT201587: About download times for the iTunes Store purchases and rentals

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danielarimcaulay

Q: Music stream extremely slow

HI,

 

I have a 1Gsec internet connection. But for the last month or so, Streaming music from my apple music is cutting in and out like a old dial up connection.

 

If I download a app or update from Apple it is extremely fast.

 

But I am unable to stream music from the apple music due to the slow speed. It freezes every 10 seconds to "rebuffer".

 

Any ideas how to solve this very frustrating problem?

 

Thanks
Dan

Posted on Oct 13, 2015 2:19 AM

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Q: Music stream extremely slow

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  • by HGC007,

    HGC007 HGC007 Nov 4, 2015 4:36 PM in response to danielarimcaulay
    Level 1 (0 points)
    Nov 4, 2015 4:36 PM in response to danielarimcaulay

    Very slow music streaming in Mexico. Used to be fast in the beginning .  Spotify and everything else works fine. 30Mbps connection here.

  • by Stoyo,

    Stoyo Stoyo Nov 11, 2015 6:42 AM in response to HGC007
    Level 1 (0 points)
    Nov 11, 2015 6:42 AM in response to HGC007

    I'm in Munich, Germany, yesterday I canceled my subscription as the service became unusable at all.

    It doesn't load songs at all, or interrupts all the time. Offline sync takes ages...

    I'm using additionally some VPN connections in Europe and it doesn't seem to work better with the ones I tried.

    I've 50 MBit/s and I can download from servers with 5 MByte/s.

     

    One last idea what might help, but I don't want to spend more time with this issue (back to spotify), would be to try different DNS servers.

  • by tween80,

    tween80 tween80 Nov 11, 2015 2:46 PM in response to Stoyo
    Level 1 (0 points)
    Nov 11, 2015 2:46 PM in response to Stoyo

    I write from South Germany, same problem here. Apple Music streaming is almost impossible (and download is very slow) when other internet services work flawlessly. Apparently Apple Servers are overloaded. If the music quality would not be superior to competitors (even tidal!) I would be back to Spotify since weeks. I am paying already but will try to be a little more patient. (But not much longer)

     

    Apple: Do something, this is unworthy!



  • by spyki1,

    spyki1 spyki1 Nov 12, 2015 7:34 AM in response to danielarimcaulay
    Level 1 (0 points)
    Nov 12, 2015 7:34 AM in response to danielarimcaulay

    Some issue here. Playback stops or skips and download is very slow here in Berlin/Germany. Internet connection seems to be ok (25Mbps). Related troubleshoot is done but nothing helps.

  • by tween80,

    tween80 tween80 Nov 12, 2015 7:51 AM in response to tween80
    Level 1 (0 points)
    Nov 12, 2015 7:51 AM in response to tween80

    I have to add to my comment above, that APP-Update is also terrible slow. I can also confirm that update and Music via Mobile Data seems to be faster than via WiFi. But who wants to drain his data package for Music and App-Updates. I would not get far that way.

     

    Anyway: There seems to be problems with Apples Download/Music capacities for some reasons. This needs to fixed fast.

  • by florianschuette,

    florianschuette florianschuette Nov 13, 2015 2:03 AM in response to danielarimcaulay
    Level 1 (0 points)
    Nov 13, 2015 2:03 AM in response to danielarimcaulay

    I had a telephone conversation with the Apple Support 2 weeks ago. Nearly an hour. Nothing changed. I told the support about the postings in the forum. The support said, that apple start searching for the problem, only if someone calls the hotline. The posts in the forum are ignored by apple. Maybe it´s better, when you all call apple.

  • by xdcdx,

    xdcdx xdcdx Nov 13, 2015 4:15 AM in response to florianschuette
    Level 1 (0 points)
    Nov 13, 2015 4:15 AM in response to florianschuette

    A co-worker has also spoken to Apple Support twice. They did several troubleshooting steps (logging out and in back again, etc.) but obviously it did not helped as it's likely a server problem.

     

    For me, it has been slightly better lately, although it still has bad days/moments. I also saw similar problems downloading updates from the App Store, so it's probably a global problem.

  • by GDan01,

    GDan01 GDan01 Nov 13, 2015 5:34 AM in response to xdcdx
    Level 1 (0 points)
    Nov 13, 2015 5:34 AM in response to xdcdx

    Thanks to everyone for continuing to report on this problem (on this forum and directly to Apple).

     

    Please make sure to get a case number from Apple if you contact them  (no case number = no follow-up  = no solution).

  • by LionHunterPro,

    LionHunterPro LionHunterPro Nov 25, 2015 11:54 PM in response to HGC007
    Level 1 (0 points)
    Nov 25, 2015 11:54 PM in response to HGC007

    I am in Singapore. And I have 1GB fiber connection. Apple Music is SLOW on fiber and it is also slow when I listen on my phone on 3G or 4G.

    Really unacceptable. I think their CDN (content Distribution Network) which they built and use instead of Akamai really *****!

     

    Apple, Please improve your distribution network or go back to people who know how to do it.

     

    I guess it is all in vain. Is anybody from Apple actually reading these complaints? 

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