Shelbysmother
Level 1 (5 points)
iCloud

Q: Roboform extension unavailable in Safari

I recently updated the iOS to El Capitan and then Roboform had an update.  After this update, I can no longer find the Roboform extension in the Safari Extension Gallery.  I tried looking at an earlier Safari Gallery where it is still located and I get "This developer's server appears to be busy.  Please try again later".  Is anyone else experiencing something like this?  What can I do to get my toolbar back?

iPod nano

Posted on Oct 31, 2015 11:12 AM

by Shelbysmother,Apple recommended
Shelbysmother Shelbysmother
Level 1 (5 points)
iCloud
A:

I finally found a solution to the problem.  I started my Mac in Safe Mode and was able to get the extension.  When I restarted in Normal Mode, I had my fingers crossed that it would still be there and it was.  A round-about way to do this!

Posted on Nov 13, 2015 6:35 AM

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Shelbysmother

Q: Roboform extension unavailable in Safari

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  • Helpful answers

  • by WKO2112,

    WKO2112 WKO2112 Nov 1, 2015 7:55 AM in response to Shelbysmother
    Level 1 (0 points)
    Nov 1, 2015 7:55 AM in response to Shelbysmother

    I checked the FAQs on Roboform website.  they indicated the the upgrades cleared out the extension.

     

    Q: RoboForm disappeared from Safari after the update.

    A: Please navigate to Safari > Preferences > Extensions > activate RoboForm

    If there is no RoboForm extension, then obviously the extension was deleted by Safari on its update.

    You should copy the extension from the RoboForm installation folder to some other location and open it there from Safari to install the extension:

    /Applications/RoboForm.app/Contents/Resources/RoboForm.safariextz

    What i did was just copy this URL  and paste in the safari extensions  URL that displays  Apple Inc. in green.  when i did that it loaded.

    give that a try.

  • by Shelbysmother,

    Shelbysmother Shelbysmother Nov 1, 2015 10:07 AM in response to WKO2112
    Level 1 (5 points)
    iCloud
    Nov 1, 2015 10:07 AM in response to WKO2112

    I tried that several times and I get nothing, but thanks so  much for responding.

  • by BigMat_01,Helpful

    BigMat_01 BigMat_01 Nov 13, 2015 6:33 AM in response to Shelbysmother
    Level 1 (14 points)
    Nov 13, 2015 6:33 AM in response to Shelbysmother

    same here, I followed the FAQ about installing the extension manually but safari would not accept it.

     

    I raised a ticket with roboform.

  • by Shelbysmother,Apple recommended

    Shelbysmother Shelbysmother Nov 13, 2015 6:35 AM in response to BigMat_01
    Level 1 (5 points)
    iCloud
    Nov 13, 2015 6:35 AM in response to BigMat_01

    I finally found a solution to the problem.  I started my Mac in Safe Mode and was able to get the extension.  When I restarted in Normal Mode, I had my fingers crossed that it would still be there and it was.  A round-about way to do this!

  • by BigMat_01,Helpful

    BigMat_01 BigMat_01 Nov 13, 2015 2:27 PM in response to Shelbysmother
    Level 1 (14 points)
    Nov 13, 2015 2:27 PM in response to Shelbysmother

    just a min ago, roboform offered to update to version 2.2.7.

    the extension installed successfully!!!

  • by MakHado,

    MakHado MakHado Feb 13, 2016 11:58 AM in response to Shelbysmother
    Level 1 (0 points)
    Feb 13, 2016 11:58 AM in response to Shelbysmother

    There is an absolute easier way to do this:

     

    Simply open RoboForm Preferences > Updates > Reinstall plug-ins

     

    and watch the magic after the browsers shut and re-open!

     

    Enjoy.

     

    Mak

  • by Sdarko,

    Sdarko Sdarko May 15, 2016 3:40 AM in response to WKO2112
    Level 1 (4 points)
    May 15, 2016 3:40 AM in response to WKO2112

    Thanks. That worked perfectly for me. I didn't realise that if you right click on the Roboform app you can explore the contents like that.

     

    Really appreciate your help.

  • by BigMat_01,

    BigMat_01 BigMat_01 Sep 22, 2016 12:46 PM in response to Shelbysmother
    Level 1 (14 points)
    Sep 22, 2016 12:46 PM in response to Shelbysmother

    the extension stopped working after El Capitan update and I never managed to get it back on safari.

    today I got the 2.7 update, same problem.

    I uninstalled roboform, started MacOS in safe mode, installed roboform 2.7, it worked.

    the extension was visible and functional.

    but as soon as I rebooted the system in "normal" mode, the extension disappeared.

     

    I'm giving up on roboform.

    I found 1-password from the extension gallery, at least it's officially available in the Safari gallery.