allanpeter

Q: Printer Driver for HP Photosmart 7520 for Mac OS X 10.11

Since upgrading to OS X 10.11 the scan functionality of this HP all-in-one has become unacceptably erratic, sometimes working but most of the time giving a message that Air-Print is not available.  Any recommendations for an OS X 10.11-compatible scanner?

iMac, OS X Mountain Lion (10.8.4)

Posted on Nov 12, 2015 9:23 AM

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Q: Printer Driver for HP Photosmart 7520 for Mac OS X 10.11

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  • by Keith Barkley,

    Keith Barkley Keith Barkley Nov 12, 2015 11:22 AM in response to allanpeter
    Level 5 (6,382 points)
    Nov 12, 2015 11:22 AM in response to allanpeter

    Did you look for updated drivers?

  • by allanpeter,Helpful

    allanpeter allanpeter Nov 13, 2015 3:03 AM in response to Keith Barkley
    Level 1 (0 points)
    Nov 13, 2015 3:03 AM in response to Keith Barkley

    Hallo Keith.  I had found a driver by following a lead on an HP website to OS X 10.11 but, when I downloaded it, I saw it was headed Mavericks V 12.34.44-7.  I had previously installed -5, and was looking for a driver which identified itself with El Capitan rather than an update to Mavericks.  However - I have installed -7 and it has worked for the first two scans.  If you are aware of an El Capitan-specific driver I will be grateful for details.  Regards  Allan 

  • by Tony T1,

    Tony T1 Tony T1 Nov 12, 2015 7:28 PM in response to allanpeter
    Level 6 (9,249 points)
    Mac OS X
    Nov 12, 2015 7:28 PM in response to allanpeter

    Try re-installing the HP driver supplied by Apple.

    Disconnect (or turn off) the Printer

    ->System Preferences->Printers & Scanners

    Delete the Printer [-]

    Reconnect (or turn on) the Printer (Drivers will be downloaded)

     

    See also: https://support.apple.com/en-us/HT201465

  • by allanpeter,Helpful

    allanpeter allanpeter Nov 13, 2015 3:03 AM in response to Tony T1
    Level 1 (0 points)
    Nov 13, 2015 3:03 AM in response to Tony T1

    This is interesting as I hadn't seen this solution before. Where can I find the file name for the driver that was automatically delivered and installed?  It is referenced Version 4.2.2 in the list provided by Apple support, but a search on that isn't leading anywhere.  It certainly has worked, so thank you for that.  If it means I no longer have to go looking for drivers I am delighted.

  • by Tony T1,

    Tony T1 Tony T1 Nov 13, 2015 5:50 AM in response to allanpeter
    Level 6 (9,249 points)
    Mac OS X
    Nov 13, 2015 5:50 AM in response to allanpeter

    allanpeter wrote:

     

    This is interesting as I hadn't seen this solution before. Where can I find the file name for the driver that was automatically delivered and installed?  It is referenced Version 4.2.2 in the list provided by Apple support, but a search on that isn't leading anywhere.  It certainly has worked, so thank you for that.  If it means I no longer have to go looking for drivers I am delighted.

     

    ->System Preferences->Printers & Scanner

    Then click "Options and Supplies"


    Here's what I see for my HP:


    Screen Shot 2015-11-13 at 8.49.17 AM.png

  • by allanpeter,

    allanpeter allanpeter Nov 13, 2015 6:05 AM in response to Tony T1
    Level 1 (0 points)
    Nov 13, 2015 6:05 AM in response to Tony T1

    My display shows as below - which is confusing as the Apple site tells me that I should have 4.2.2, and does not list 2.0 against any HP model.

     

    Am I becoming too pedantic?

     

    Screen Shot 2015-11-13 at 13.59.01.png

  • by Tony T1,

    Tony T1 Tony T1 Nov 13, 2015 7:24 AM in response to allanpeter
    Level 6 (9,249 points)
    Mac OS X
    Nov 13, 2015 7:24 AM in response to allanpeter

    While that's not what I would have expected, if the printer is working, I would not worry about it.

    As long as you removed the installed printers and re-downloaded the drivers from Apple, you should have the proper drivers.

     

    Any updates will be downloaded through the App Store,

    so open ->App Store and click the [Updates] tab to see if there are any updates.

  • by allanpeter,

    allanpeter allanpeter Nov 13, 2015 8:19 AM in response to Tony T1
    Level 1 (0 points)
    Nov 13, 2015 8:19 AM in response to Tony T1

    You are, of course, quite right.  If it works - don't touch it.  My career as a maintenance engineer should be reminding me of that.  However, one cannot be but curious as to why App Store shows there are no updates to come, but that HP Printer Software Update version 3.1 was installed two days ago - and yet 2.0 is shown as the current version for both the HP and my Brother printer!  I feel a glass of red wine will help calm the nerves!

  • by allanpeter,

    allanpeter allanpeter Nov 13, 2015 11:30 AM in response to Tony T1
    Level 1 (0 points)
    Nov 13, 2015 11:30 AM in response to Tony T1

    Perhaps I spoke too soon.  The offending message is back again!

     

    Screen Shot 2015-11-13 at 19.00.00.png

    The curious thing is that, if I now browse for the scanner - it has disappeared.

     

    Screen Shot 2015-11-13 at 19.11.31.png

     

    If I now look for it in Preferences/Printers and Scanners - there it is.

     

    Screen Shot 2015-11-13 at 19.25.00.png

    If I open Scan from here - it works.  Therefore I assume AirPrint IS turned on after all. 

     

    I do remain quite baffled as to why it is available from System Preferences/.... but not from the highly convenient HP scan icon

    Screen Shot 2015-11-13 at 19.29.09.png

  • by Tony T1,

    Tony T1 Tony T1 Nov 13, 2015 1:00 PM in response to allanpeter
    Level 6 (9,249 points)
    Mac OS X
    Nov 13, 2015 1:00 PM in response to allanpeter

    Are you getting the error when scanning or printing?

    If scanning, try using Apple's Image Capture (In Applications).

    (FWIW, for scanning  I use PDF Scanner - $15 from the App Store)

  • by allanpeter,

    allanpeter allanpeter Nov 13, 2015 1:24 PM in response to Tony T1
    Level 1 (0 points)
    Nov 13, 2015 1:24 PM in response to Tony T1

    PDF scanner purchased, installed and first scan successful.  Thanks for this. Doesn't leave me with a great deal of confidence in the HP - Apple liaison.  Actually I wish that I hadn't fallen for El Capitan. I don't like what they have done with iPhoto, iCloud Music Library, or Split Screens.  If only these guys could stick to the basic functionality and make these extras 'opt-ins' and not 'built-ins'.  There must be an army of us 'silver surfers' who have no desire to share photos or music between devices, let alone store them on someone else server.

  • by Tony T1,

    Tony T1 Tony T1 Nov 13, 2015 6:08 PM in response to allanpeter
    Level 6 (9,249 points)
    Mac OS X
    Nov 13, 2015 6:08 PM in response to allanpeter

    allanpeter wrote:

     

    PDF scanner purchased, installed and first scan successful.  Thanks for this. Doesn't leave me with a great deal of confidence in the HP - Apple liaison.  Actually I wish that I hadn't fallen for El Capitan. I don't like what they have done with iPhoto, iCloud Music Library, or Split Screens.  If only these guys could stick to the basic functionality and make these extras 'opt-ins' and not 'built-ins'.  There must be an army of us 'silver surfers' who have no desire to share photos or music between devices, let alone store them on someone else server.

     

    I held off on 10.11 until yesterday.  I was happily surprised  that the new graphics engine ("Metal") had a very positive effect on my aging MacBook Air.  I don't "ICloud" either (when I set up 10.10 and 10.11, I just clicked "later" when asked to sign into iCloud — I even have iCloud hidden in System Preferences

     

    PDF Scanner is a nice App.  I like that it will DeScew the scan and I like that it has built-in OCR (you can also take en existing PDF file and have PDF Scanner do an OCR on it)

  • by carriesf,

    carriesf carriesf Sep 9, 2016 10:26 AM in response to allanpeter
    Level 1 (4 points)
    Sep 9, 2016 10:26 AM in response to allanpeter

    I couldn't even find my printer via bonjour, so used the IP address instead and that worked - OSX 10.11.6