HT201253: Sync your iPhone, iPad, or iPod touch with iTunes on your computer using USB
Learn about Sync your iPhone, iPad, or iPod touch with iTunes on your computer using USB
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Q: Error message when attempting to sync via USB
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Nov 14, 2015 8:46 AMby jeremy_v,Hi crooga55,
Thank you for visiting Apple Support Communities.
If your iPhone can't be synced due to an unknown error, I recommend going through Resolve iOS update and restore errors in iTunes.
The steps in this guide can help with your situation even though it's directed towards update and restore errors.
Sincerely.
