@biebsteamindia

Q: Unable to download preorder album

i had preorder purpose deluxe by justin bieber and when i open my itunes to download my preorder album than it was showing that i hadnt preorder the album and showing i had only purchased a song from album but i have got email that my preordered full album is up for download but i wasnt able to download so i purchased the album and priced again and what happen to my preordered album?

windows, Windows 10

Posted on Nov 13, 2015 3:15 AM

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Q: Unable to download preorder album

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  • by pedro d,

    pedro d pedro d Nov 14, 2015 2:00 PM in response to @biebsteamindia
    Community Specialists
    Nov 14, 2015 2:00 PM in response to @biebsteamindia

    Hello there, @biebsteamindia.

     

    It sounds like you've experienced an issue with your preorder purchase of an album from the iTunes Store. The following Knowledge Base article provides the steps on how to report the problem:

     

    Report a problem with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store

     

    To report a problem or request assistance with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store:

    1. Visit reportaproblem.apple.com in your browser.
    2. When prompted, enter the Apple ID and password used to initiate the purchase of the item, then click Sign In.
    3. Find the item you're having a problem with, then click Report a Problem next to it.
    4. From the Choose Problem menu, choose the issue you're having.
    5. Follow the onscreen instructions. You might be asked to describe the problem in a text field.
    6. Click Submit, and we'll review your problem.

     

    If you use Family Sharing and you have a problem with a shared item, ask the family member who initiated the purchase to report the problem using the steps above.

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers.