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Helpful answers
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Nov 15, 2015 10:00 AM in response to inamusaiby red_menace,You are going to have to describe whatever it is you are talking about a whole lot better. Since this particular forum is for older hardware, you might start with the platform and OS you are running, so that we can tell if you have posted in the appropriate community.
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Nov 15, 2015 11:03 AM in response to red_menaceby inamusai,well, I changed from Iphone 5 to Iphone 6 now, but the difficulty in which I am now, is on syncing the data from the old phone to the new one.
It seems that at my old phone I have put an encryption code which I don't remember and this does not allow me to send my old data to my new phone.
I asked about the characters because this may help me to find my encryption. Do you know any other way to reset it?
Thank you
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Nov 15, 2015 11:17 AM in response to inamusaiby red_menace,I have asked the hosts to relocate your topic.
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Nov 15, 2015 11:25 AM in response to red_menaceby inamusai,thank you, I will be waiting for your answer
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Nov 15, 2015 11:31 AM in response to inamusaiby Meg St._Clair,Do you mean the lock code on the phone? Or do you mean a passcode for an encrypted back up? If you chose a complex passcode for your iPhone it could be anything. The passcode for an encrypted back up is also not a specific number of characters.
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Nov 15, 2015 11:33 AM in response to Meg St._Clairby inamusai,I mean the encryption code for back up. Do I have any chance to reset it?
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Nov 15, 2015 11:43 AM in response to inamusaiby Meg St._Clair,No, it's not possible to reset it.
See this article:
About encrypted backups in iTunes - Apple Support
Instructions on how to restore your phone are at the bottom of the article. As restoring the phone will delete everything on it, you may want to try all the passwords you might have used.
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Nov 15, 2015 11:51 AM in response to inamusaiby Lawrence Finch,inamusai wrote:
I mean the encryption code for back up. Do I have any chance to reset it?
The backup encryption passphrase is set the first time you do a backup after checking "Encrypt backup" either intentionally or because a corporate security profile required it. At that time you are prompted for a passcode, and asked to confirm it. After that, unless you intentionally change it, the passcode never changes. It is most likely a passcode you have used in the past, because most people reuse passcodes. The good news is that you get unlimited guesses. To speed up the guessing process uncheck "Encrypt backup" and you will be prompted immediately for the current passcode. There is a good backup passcode cracker made by Elcomsoft. It is intended for law enforcement use, and is priced accordingly. However, the trial version will return the first 2 characters of the passcode if it can crack it. Elcomsoft's FAQ says that it is not guaranteed to work, and if you are in the habit of using strong passcodes it won't be able to crack it.