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All replies
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Helpful answers
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Jul 16, 2015 5:30 PM in response to jparentoby Carolyn Samit,If your Mac won’t shut down, press and hold the power button for 5 seconds to force a shutdown.
Important: If you force a shutdown, you may lose unsaved changes in open documents.The Mac is completely shut down when there is a black screen, no active power light, and no fan or drive noise.
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Jul 16, 2015 5:32 PM in response to jparentoby Kappy,The Dock may have a corrupt preference file. Try removing the /Home/Library/Preferences/com.apple.dock.plist and the com.apple.dock.extra.plist files to the Trash, but don't Empty the Trash. Open the Terminal in the Utilities folder and at the prompt paste the following: killall Dock. Press RETURN. See if that helps.
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Jul 16, 2015 7:08 PM in response to Kappyby jparento,I'm not finding this file extension...? How would you find it?
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Jul 16, 2015 9:11 PM in response to jparentoby Kappy,Exposing the /Home/Library/ Folder
Pick one of the following methods:
A. This method will make the folder visible permanently. Open the Terminal application in your Utilities folder and paste the following at the command prompt:
chflags nohidden ~/Library
Press RETURN.
B. Click on the Desktop, press the OPTION (⌥) button, select Library from the Finder's Go menu.
C. Select Go To Folder from the Finder's Go menu. Paste the following in the path field:
~/Library
Press the Go button.
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Jul 16, 2015 9:40 PM in response to Kappyby jparento,I tried what you said, and it reset my dock settings (Which looked promising), but it didn't not fix my issue. My computer still keeps the dock up and doesn't restart.... This is frustrating. Any other suggestions? I really appreciate your time and input.
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Jul 16, 2015 9:46 PM in response to jparentoby Kappy,Then it's possible something else is stopping the shutdown. Note the exact time of the hang. Reboot and open the Console in the Utilities folder. Look for the timestamp you noted and see what is listed in Console log for possible clues to what is holding up the shutdown.
Try booting into Safe Mode, then try a shutdown and see if it works. If that doesn't help, then create a new user account. Log into the new user account, set it as the default startup account. Reboot the computer and try another shutdown. See if it works.
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Jul 17, 2015 5:02 PM in response to jparentoby Kappy,That's not readable. Please make a screen snap of the log or, better yet, copy the text and post it here.
To post screen shot do this:
- Press COMMAND-SHIFT-4 which will change the cursor to crosshairs.
- Hold down the mouse button and use the crosshairs to select the part of the screen you wish to capture.
- Release the button and the image will be saved to your Desktop.
- Click on the Camera icon in the toolbar of the forum message editor.
- Drag the image onto the Choose File button and click on the Insert button.
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Jul 17, 2015 9:38 PM in response to jparentoby Kappy,Not knowing if these entries are related to your problem, but the item to which it refers is the Malware Removal Tool (mrt.) The entries suggest the tool will not shutdown, but I have no idea why. Most all of the log entries might as well be Greek. I surely don't know the cause of this. Were I to see this on my machine I would probably just backup, erase the drive, then reinstall OS X from scratch. But I would be inclined to try what I suggested earlier:
Try booting into Safe Mode, then try a shutdown and see if it works. If that doesn't help, then create a new user account. Log into the new user account, set it as the default startup account. Reboot the computer and try another shutdown. See if it works.
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Jul 19, 2015 5:21 PM in response to Kappyby jparento,Still no luck, i'm almost at the point where my computer is about to be thrown at a wall.
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Jul 19, 2015 5:25 PM in response to jparentoby Kappy,Backup your files and do this:
Install or Reinstall OS X from Scratch
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears.
Erase the hard drive:
1. Select Disk Utility from the main menu and click on the Continue button.
2. After DU loads select your startup volume (usually Macintosh HD) from the
left side list. Click on the Erase tab in the DU main window.
3. Set the format type to Mac OS Extended (Journaled.) Click on
the Erase button and wait until the process has completed.
4. Quit DU and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Install button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible
because it is three times faster than wireless.
This should install the version of OS X that you had installed.
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Jul 28, 2015 7:21 PM in response to Kappyby jparento,OK, I found a fix for my situation. So I noticed that there was an OS Update that was due, but my computer couldn't restart if I let it do its thing. So I manually shut it off. When I got to the login screen I restarted from there. That allowed the update to install and let my computer restart. After the computer finished the install and I logged back into my account, I restarted my computer with no problems.
TL;DR - manually turn off computer. ---> Restart from login screen. ---> Log back into account and test it out again.
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Nov 15, 2015 12:22 PM in response to jparentoby rickliving,worked for me. thanks jparento. not sure how you stumbled onto the solution.

